Technical Support Intern Resume Samples

A Technical Support Intern will assist to identify and solve technical IT-related issues by providing necessary technical support, consolidating, and maintaining IT resources. He or She has more experience in technical support fields such as cyber-security, software programming, intelligence analytics, and data center management. The primary roles and responsibilities of a Technical Support Intern are to support the IT team in keeping up the hardware, software, and other systems of an organization A Technical Support Intern will provide support in fixing problems with other office equipment such as printers, servers, scanners, etc.

Running of periodic or requested software updates and backups will help the technical support much to retain their old records. The educational qualification supports with a bachelor’s degree in computer science or information technology. A Technical Support Intern Resume must showcase skills like computer system awareness, the up-to-date trend in technology, flexibility in working hours, interpersonal skills, communication skills, eager to learn new developments, and analytical skills.

Technical Support Intern Resume example

Technical Support Intern Resume

Summary : Looking to work in a Technical Support Intern professional environment where I can use my skills in technical support to help associates with PC and software issues. If I were to get a chance I would also like to expand my knowledge in networking. Assisting in stocking inventory and dissemination/delivery of equipment. Assisting the department with short term and special projects as assigned.

Skills : Thin Client, Technical Support.

Description :

    1. Worked with support contracts to obtain support for functionality or warranty repair work.
    2. Handled the transport of expensive networking and server equipment.
    3. Provided maintenance and development of bug fixes and patch sets for existing applications.
    4. Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
    5. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
    6. Designed SharePoint page layouts, serving as company's main SharePoint support for all technical complications.
    7. Set up equipment for employees, including installing cables and hardware.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Master's Of Science


Technical Support Intern Resume

Summary : Seeking a Technical Support Intern is position that will allow me to utilize and build upon my Information Technology knowledge and skills. Assisting with maintenance and installation of personal computers & peripheral equipment (i.e. printers, barcode readers, etc.). Assist with basic personal computer and networking troubleshooting.

Skills : Microsoft Office, Mac OS X.

Description :

    1. Involved in three internships with the IT department totaling over two years of experience.
    2. Ensured that the companies technological infrastructure was operating smoothly on a daily basis.
    3. Conducted demonstrations in Autodesk software for users allowing the design department to convert to an all digital work environment, which enhanced creativity and collaboration throughout the company.
    4. Developed a series of tutorial videos that remain in use, allowing employees to be more self-sufficient and freeing help desk employees to spend more time on innovative projects.
    5. Worked with the highest-tier employees, including the CEO, and ensured that all of their technical needs were met promptly.
    6. Installed software and operating systems on company computers.
    7. Maintained accurate hardware and software inventories.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      Bachelors Of Computer Engineering


      Technical Support Intern Resume

      Summary : Technical Support Intern with a strong background in IT; project, product and inventory management. Excellent communications skills, proven problem solving methodologies and extensive experience in public relations. Validating compliance with the administration of federal, state and local programs, procedures and funding.

      Skills : Enterprise Integration Manager, SQL, Siebel Configuration, Database Management And Design, ASP.NET, Technical Support, JavaScript Object Notation, Requirements Analysis, Java.

      Description :

        1. Implemented a Windows based replacement system for the entire plant.
        2. Replaced a DOS and digital VAX based control system for manufacturing lines.
        3. Assisted with Practice Management software migration.
        4. Diagnosed problems with file servers.
        5. Upgraded workstations to Windows 10 Pro Arranged ACH.
        6. Developed skills on a daily basis managing and maintaining user accounts, applications, security and file systems, and various other organizational .
        7. Collaborated with experts outside the technical support department to determine the root cause of problems that arise and develop permanent solutions.
      Years of Experience
      Experience
      10+ Years
      Experience Level
      Level
      Senior
      Education
      Education
      Bachelor's

      Technical Support Intern Resume

      Summary : Seeking a Technical Support Intern position at a company that can help me improve on building my work experience and also to improve company's customer service/computer repairs through strong communication skills and technical knowledge.

      Skills : Languages: Bilingual, Fluent In Written Spanish Software:.

      Description :

        1. Managed technical functioning of a 1000+ runner race by setting up, troubleshooting, and monitoring equipment.
        2. Responded to urgent race day malfunctions by troubleshooting the issue and providing timely service.
        3. Secured 20 laptops to volunteer stations using computer locks Accomplishments During my time at Year Up that is a non-profit organization helping young adults learn about the corporate world and get the knowledge of technology, professional emails, etc.
        4. Had learned from the program I was able to use for the Bank of America Shamrock Shuffle.
        5. Used Software: Microsoft Office 2003, 2007, and 2010, WinZip, HTML, SharePoint, Microsoft Windows Operating Systems 2000, XP, Vista and Windows 7, Basecamp.
        6. Ran cables, troubleshoot connections, identify and activate external ports (USB, serial, parallel, VGA, etc.), Connect hardware (hubs, switches, cat5 cable, patch panels), troubleshoot laptop and printer problems.
        7. Delivered service and support to end-users using and operating automated software via remote connection or over the Internet.
      Years of Experience
      Experience
      7-10 Years
      Experience Level
      Level
      Management
      Education
      Education
      Associates In Technology

      Technical Support Intern Resume

      Headline : To obtain a Technical Support Intern position in Information Technology or related field. Providing basic Microsoft Office application support. Providing basic Adobe application support. Providing end-user support for Microsoft Outlook products and functions. Assisting with corporate anti-virus protection system operations. Complying with all safety and work rules and regulations. Completing other duties as assigned.

      Skills : Systems: Linux/Unix, Windows XP/Vista/7/8, Mac OS Oracle, SAP, Visual Basic, SQL, HTML, MS Project, MS Visio, MS Office, Lotus Notes, Adobe Photoshop CS6, Symantec Backup Exec 2012.

      Description :

        1. Initialized the Wireless-LAN based on Cisco routers and switches that replaced the physical cables.
        2. Allocated the VLAN in different offices.
        3. Resulted in saving $12,000 of hardware maintenance expenditure.
        4. Monitored the flow of the interior network with Wireshark during rush hours.
        5. Analyzed the performance of the network with packet filtering.
        6. Located the IP addresses getting on unrelated external websites and banned the connections of those computers, which promoted about 30% in working efficiency of the company.
        7. Responded to customers' inquiries, identified and solved compatibility issues of the software Collaborated with engineers to determine course of action to combat the problem Supported back-end inquiries regarding Online and Mobile Banking Division of Sybase Communication bridge between customers and engineer RELATED PROJECTS Student Connection Visual Basic project, SJSU, Fundamental of MIS course Visual Basic project that allows professors to rate students and recruiters to find match candidates was created in a team of 4 students.
      Years of Experience
      Experience
      5-7 Years
      Experience Level
      Level
      Executive
      Education
      Education
      M S In Telecommunication

      Technical Support Intern Resume

      Objective : Tobi is a hardworking, motivated, ambitious and passionate individual. Two of his biggest passions are sports and technology. Technology is at the forefront in every type of business, rapidly changing and is having a bigger influence on decisions, which is why he his keen to pursue a career in Information Technology that will allow him to use skills developed whilst completing a degree in Information Science and gaining his master certificate in IT Service Management Throughout his time at university, work experiences and Morgan Stanley, Tobi has been a confident professional, high energy with an infectious enthusiasm for technology.

      Skills : Microsoft Office 2016, HTML, CSS, Developing Databases With PHP And MySQL, Javascript, Java, PHP, MySQL,Visual Basic, Ability To Identiy Problems And Determine Potential Solutions, Reliable And Motivated, Strong Organizational.

      Description :

        1. Managed access to more than 10 Of Advertising.com's internal proprietary web-based advertising platforms.
        2. Independently learned the SQL database language, some HTML, and some UNIX terminal commands.
        3. Trained 9 members of my former team.
        4. Investigated double the ticket volume of my coworker's on a daily basis.
        5. Handled executive level- platform support.
        6. Developed a Global SharePoint site that is used by the company's HR team worldwide.
        7. Supported the IT HR team by fixing bugs and developing front-end features in SharePoint.
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Executive
          Education
          Education
          Master's

          Technical Support Intern Resume

          Objective : To obtain an entry level Technical Support Intern position in the field of Information Technology/Financial/Business Analyst. Handling multiple tasks and projects. Remaining organized and self-directed in a fast-paced environment. Interfacing with a variety of individuals or groups on a frequent basis.

          Skills : Microsoft Office, MatLab, SolidWorks, Latex, Labview, SimuLink, Shop Machines.

          Description :

            1. Had to work collaboratively with managers, QA analyst and Product Managers to design and deliver solutions that meet customer needs and expectations.
            2. Had to established trend lines for routine maintenance over the course of an aircraft's life span.
            3. Developed new inventory lists and located the most up to date parts pricing and variations.
            4. Aided branch manager with computer setup and maintenance.
            5. Involved in restoring drives using an image server, installing various software suites (Final Cut Pro, Adobe Creative Suite, Avid), and setting up classrooms in a Mac environment.
            6. Mounted projectors and running video cables through the plenum.
            7. Participated in a Snow 101: Mac OS X Support Essentials 10.6 class.
          Years of Experience
          Experience
          2-5 Years
          Experience Level
          Level
          Junior
          Education
          Education
          BS In Management Information

          Technical Support Intern Resume

          Objective : An Technical Support Intern professional with experience in remote service, Track-IT, Active Directory and PBX systems. Capable of handling support over the phone as well as in person. Experienced with domain lookups and networking issues. Learning computer applications as necessary for the position. Reading, interpreting and following verbal and written instructions, work procedures and other related materials.

          Skills : Inventory Control, Scheduling, Hiring, Training & Development.

          Description :

            1. Developed a guide that will assist in maintaining 164 million rows of data, increasing the performance of the SAP system.
            2. Created important SAP roles by cross analyzing and gathering the required data through different tables.
            3. Diagnosed and resolved technical hardware or software issues.
            4. Identified and escalated priority issues per client specifications and redirected problems to appropriate resource.
            5. Attended meetings as an additional learning opportunity and avails themselves to other learning opportunities as they become available.
            6. Possibly utilized to assist in answering incoming calls and resolving basic end-user inquiries/problems.
            7. Answered calls in a courteous manner and documents calls per department protocol.
                        Years of Experience
                        Experience
                        2-5 Years
                        Experience Level
                        Level
                        Executive
                        Education
                        Education
                        GED

                        Technical Support Intern Resume

                        Objective : Qualified individual with a disability, who persevered in earning a Bachelor's degree despite multiple obstacles; seeking a challenging Junior level position in Information Technology, Helping/Servicing Desk, or Computer Operations. Imaging computers, fixed computer hardware/software issues, setup banquets, meetings, and stage lighting/audio. Moving and setting up offices, dispose of old hardware according to procedure, and anything else tech related campus wide.

                        Skills : Typescript, Javascript, Ionic.

                        Description :

                          1. Assisted in the installation, maintenance, upgrade, and removal of information technology equipment such as personal computers, printers, and related devices.
                          2. Assisted in operating electronic computer equipment, including console, input and output devices, and off-line equipment in support of computer operations or maintenance.
                          3. Assisted in the development of routine computer system usage schedules and uses computer-assisted communication equipment.
                          4. Processed work through data entry on a computer or use computer-assisted communication equipment.
                          5. Assisted in the installation, maintenance, removal, or modifications of audio visual equipment.
                          6. Installed intranet network for large company; performed network configuration with Windows NT Server.
                          7. Troubleshoot and fixed computers, printers and other technical resources. If it plugs into the wall and it's not working, then you’re the person we will call.
                                    Years of Experience
                                    Experience
                                    2-5 Years
                                    Experience Level
                                    Level
                                    Executive
                                    Education
                                    Education
                                    Bachelor Of Science

                                    Technical Support Intern Resume

                                    Objective : Technical Support Intern is experience in the Aviation industry (maintenance & tracking), Master's Degree in Aviation, Management and Safety. Various aviation related certifications. Using Problem solving skills, vast computer and tech knowledge, able to work with a team to accomplish goals and finish tasks. Gathering internal operations data for their network, this was the beginning phase of their digital document resource library.

                                    Skills : Microsoft Office, Project Management, Quality Control, Mechanic, Troubleshooting, Management, Salesforce, Teamwork.

                                    Description :

                                      1. Built and deployed desktop computers and manage IT inventory and budgets.
                                      2. Learned and experienced administration skills, using the Active Directory and other software provided by the Company.
                                      3. Maintained hardware, software and other systems,
                                      4. Assisted with troubleshooting issues
                                      5. Provided technical support,
                                      6. Organized and maintaining IT resources.
                                      7. Observed IMS operations to gain an understanding of job responsibilities and opportunities in the field.
                                                        Years of Experience
                                                        Experience
                                                        0-2 Years
                                                        Experience Level
                                                        Level
                                                        Entry Level
                                                        Education
                                                        Education
                                                        Master's