Telesales representative’s job role is to present products and service for sales over the phone and as well handle the complaints and doubts of the customer. The day-to-day activities typically listed in the Telesales Representative Resume include – contacting prospects, answering incoming calls, presenting product features, updating customer database, placing orders, closing sales, handling doubts and complaints, meeting sales quotas, facilitating future sales and maintaining a record of all sales and calls.
The essential skills for this role are selling abilities, good knowledge of relevant database and data entry, ability to convince customers, excellent speaking skills, a thorough knowledge of the product/service that they are handling, the ability to cope with rejections and willingness to take shifts. Most of the telesales representatives hold a high school diploma a GED.
Objective : Results-oriented Telesales Representative skilled in lead generation and closing sales. Achieved 150% of sales targets consistently through effective communication and persuasive techniques, contributing to a 30% increase in revenue for the team.
Skills : PowerPoint & Outlook, Communication Skills, Objection Handling, Lead Generation
Description :
Answer inbound calls in a high volume call center.
Provide excellent customer service skills to new and existing customers.
Demonstrated the ability to explain complex policies and procedures with clientele.
Strong verbal and written communication skills required to ensure customer satisfaction.
Created new positioning statements delivered use by the center to ensure seamless transition to new pricing plans.
Skills Used Customer service skills, problem solving, and analytical skills.
Resilient and adaptable in a high call volume environment.
Technology and computer skills required to assist customers in troubleshooting devices.
Experience
2-5 Years
Level
Junior
Education
BBA
Outbound Telesales Representative Resume
Summary : Dynamic Outbound Telesales Representative skilled in lead generation and closing sales. Achieved 150% of sales targets consistently, leveraging persuasive communication and product knowledge to convert prospects into loyal customers.
Skills : Customer Service, Telecommunications, Lead Generation, Objection Handling, Time Management
Description :
Assist new and existing customers with purchases of all equipment and services offered by AT&T.
Process sales transactions using internal provisioning systems and follow set processes and procedures.
Consistently meet/exceed sales quotas by leveraging the benefits of all products, services, features, plans and current promotions to new and existing customers.
Consistently meet/exceed call quality standards set by the call center and management team.
Handle every call with the highest degree of courtesy and professionalism.
Recruit, hire and develop superstar talent.
Mentor new reps and develop them via new manager's orientation.
Experience
7-10 Years
Level
Management
Education
B.S. in Business Admin.
Telesales Representative Resume
Headline : Motivated Telesales Representative with expertise in B2B and B2C sales. Recognized for developing strong client relationships and utilizing CRM tools to track leads, resulting in a 40% increase in conversion rates over the last year.
Informed customers of the new services available to them.
Able to adapt and manage changes to products and services being offered on a regular basis.
Utilized CRM software to track customer interactions, improving follow-up efficiency by 40% and closing rates by 15%.
Conducted market research to identify new sales opportunities, contributing to a 25% growth in customer base.
Developed and maintained a robust pipeline, resulting in a 30% increase in qualified leads within six months.
Implemented a customer feedback system that enhanced service quality, leading to a 20% increase in customer satisfaction scores.
Trained and mentored new telesales representatives, improving team performance and reducing onboarding time by 50%.
Experience
5-7 Years
Level
Executive
Education
B.S. in BA
Telesales Representative/Customer Service Representative Resume
Objective : Results-oriented Telesales Representative skilled in persuasive communication and problem-solving. Achieved 120% of sales targets consistently while providing exceptional customer service and support to enhance client loyalty.
Called predetermined leads to proactively sell a product or service or solicit funds.
Consistently exceeded sales goals and quotas.
Represented the company in a professional and courteous manner.
Added customer information into the database and updates information on existing customers.
Answered basic questions that customers have with regard to the company, organization, product or service.
Logged the disposition of each telephone call into the database.
Assisted team members with questions when team lead is not available.
High-level of knowledge regarding scripting and procedures.
Experience
2-5 Years
Level
Junior
Education
B.A.
Telesales Representative II Resume
Objective : Dedicated Telesales Representative II with expertise in lead generation and closing sales. Recognized for developing effective sales strategies that increased customer retention by 30% and boosted overall sales performance in a competitive market.
Skills : Proficient In Microsoft Word, Customer Service Skills, Eaglesoft, Product Knowledge, Closing Techniques
Ability to effectively answer inquiries and resolve disputes.
Ability to call out to and answer a high volume of calls.
Managed outbound sales calls and field incoming sales leads.
Ensured customers received prompt service and handled customer complaints.
Maintained daily accounting of all calls as well as managed daily telemarketing records.
Monitored working area conditions and equipment.
Experience
2-5 Years
Level
Executive
Education
BBA
Telesales Representative (TSR) Resume
Summary : Motivated Telesales Representative with expertise in lead generation and conversion strategies. Recognized for developing tailored sales pitches that resonate with clients, resulting in a 30% increase in customer retention rates.
Negotiated prices, terms of sales and service agreements.
Wrote sales contracts for orders obtained and submitted orders for processing.
Attended monthly sales meetings and quarterly sales trainings.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Documented all customer inquiries and comments thoroughly and quickly.
Coordinated between the billing department and customers to resolve problems.
Responded to all customer inquiries thoroughly and professionally.
Experience
7-10 Years
Level
Management
Education
BBA
Telesales Representative III Resume
Objective : Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.Dedicated to maintaining customer satisfaction and contributing to company success.
Advised present or prospective customers by answering incoming calls on a rotating basis; operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
Influenced customers to buy or retain product or service by following a prepared script to give product reference information.
Documented transactions by completing forms and record logs.
Maintained database by entering, verifying, and backing up data.
Contributes to team effort by accomplishing related results as needed Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Experience
2-5 Years
Level
Executive
Education
B.S.B.A.
Lead Telesales Representative Resume
Objective : Experienced Lead Telesales Representative with a strong background in B2B sales. Successfully led a team to generate $1M+ in annual revenue through innovative sales strategies and exceptional customer relationship management.
Skills : Product training, Multitasking, Attention to Detail, Adaptability to Change, Goal Setting and Tracking, Sales Presentation Skills
Description :
Deliver professional sales talks that describe products or services, in order to persuade potential customers to purchase a product or service.
Record names, addresses, purchases, and reactions of prospects contacted.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Adjust sales scripts to better target the needs and interests of specific individuals.
Maintain records of contacts, accounts, and orders.
Achieved a 15% reduction in call abandonment rates through improved call routing strategies.
Monitored team performance metrics, resulting in a 20% increase in overall conversion rates.
Experience
0-2 Years
Level
Entry Level
Education
B.B.A.
Telesales Representative I Resume
Objective : Dynamic Telesales Representative I skilled in lead generation and closing sales. Achieved 120% of sales targets consistently by leveraging persuasive communication and product knowledge to meet customer needs and drive revenue.
Skills : Outlook, Customer Service, Data Entry Skills, Attention to Detail, Sales Presentations
Description :
Responsible for accepting inbound calls from new and existing mobile consumer clients seeking wireless service and product.
Developed and maintained long-term relationships with contract holders and small business consumers.
Participated in various incentive programs and contests designed to support achievement of production goals.
Cross-sold services at a rate of 30%, while also upgrading customers to different plans and product packages.
Continuously remained knowledgeable of new wireless product and technology released by Verizon and its competitors.
Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable sales leads with a 75% success rate.
Consistently met and exceeded department expectations for productivity and accuracy levels.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Experience
0-2 Years
Level
Entry Level
Education
A.A.
Inbound Telesales Representative Resume
Objective : Inbound Tele sales Representative will be responsible for the day-to-day management of inbound calls with a focus on customer service. They will be responsible for providing and maintaining excellent customer service to all customers, handling a high volume of calls, and providing strong sales support.
Skills : Fast Learner, Persuasion Skills, Data Entry Skills, Empathy
Description :
Compiles lists of prospective customers for use as sales leads based on information from direct mailing/advertisement, community activities, and other resources.
Calls prospective customers to explain type of service or product offered.
Quotes prices and encourages customers to buy.
Records names, addresses, purchases and reactions of prospects solicited.
Sells programs and services to present and prospective customers through telemarketing.
Estimates date of service to customer based on knowledge of production and service schedules.
Notifies customers of scheduled application service appointments.
Experience
2-5 Years
Level
Executive
Education
B.S. in BA
Senior Telesales Representative Resume
Objective : Dynamic Senior Telesales Representative skilled in developing strategic sales plans that boost client acquisition and retention. Achieved 150% of sales quota consistently, leveraging strong negotiation skills and product knowledge to close deals.
Skills : Microsoft Expert Certified, Excellent Written And Verbal Skills, Excellent Communication Skills, Excellent Customer Services, Type 45 WPM
Description :
Deliver prepared sales talks, reading from scripts that describe services, in order to persuade potential customers to purchase the service.
Explain services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Maintain customer rapport by listening to and resolving concerns; answering questions.
Enhance department reputation by accepting ownership for call quality, obstacles overcame, and department stats.
Maintain excellent review scores for quality, conversion, and accountability.
Maintain compliance regulations to protect homeowners information.
Experience
2-5 Years
Level
Executive
Education
BBA
Telesales Representative Resume
Objective : Proficient Telesales Representative with a strong background in product knowledge and market analysis. Leveraged insights to tailor pitches, resulting in a 25% increase in upselling opportunities and enhanced customer engagement.
Skills : People Skills, Cleaning, Time Management, Cold Calling, Adaptability, Sales Forecasting, Team Collaboration
Description :
Makes outbound calls to existing customers to sell products such as High-Speed Internet, CDV, or Video service as well as displays a strong on focus on goal achievement and results.
Generate prospective customers through cold calling and closes sales generated by cold calling by displaying excellent verbal and written skills.
Qualify and follow up with sales leads and callbacks.
Keeps up-to-date with industry knowledge, as well as the competitive posture of the Company.
Informs customers of new services available.
Contacts customers to check the quality of services, to discuss past due bills, or to verify installation dates.
Demonstrates strong influencing skills with customers, influencing them to purchase products and services.
Experience
2-5 Years
Level
Junior
Education
BBA
Teleservice Representative Resume
Summary : Results-driven Teleservice Representative skilled in managing high-volume calls and resolving customer inquiries efficiently. Recognized for achieving a 95% customer satisfaction rating and reducing call handling time by 20%.
Made routine as well as complex systems inputs to correct or change records of entitlement and eligibility.
Investigated and resolved systems-identified discrepancies and questionable situations.
Initiated contact with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.
Performed administrative and clerical duties using Social Security software, databases, and programs.
Welcomed every caller by greeting them over the telephone.
Interviewed and provided beneficiaries, their representatives, and/or inquirers with the nature of their problems or questions.
Provided beneficiaries with information, advice, or instructions about eligibility and benefits about retirement, survivors, disability, Medicare insurance programs, and SSI.
Experience
7-10 Years
Level
Management
Education
B.S. in BA
Teleservice Representative II Resume
Objective : Results-oriented Teleservice Representative II skilled in managing high-volume calls and delivering exceptional service. Recognized for improving response times by 30% and consistently exceeding performance metrics in a fast-paced environment.
Skills : Communication Skills, Persuasion Techniques, Attention to Detail, Persuasion Skills, Scheduling Appointments, Cultural Sensitivity
Description :
Responsible for booking flights for British Airways, taking payments, advising of itinerary changes, arrival/departure times.
Assessed customers in finding the appropriate plan.
Trained in various programs to ensure quality service to customers.
Used call center computers automatic dialers to make phone calls to individuals to remind them to vote in the upcoming presidential election.
Provided outstanding customer service to assist members in selecting appointments.
Responded to issues such as service inquiries, problem resolution, and retaining accounts.
Relayed information concisely and clearly.
Experience
2-5 Years
Level
Junior
Education
AAS
Teleservice Representative Resume
Objective : More than 5years of highly praised performance in key customer service and support roles. Expert in customer care/communications, problem-solving, relationship building, user training & support, and high-volume of call centers (handling an average of 450-500 calls/internet inquires daily).
Skills : Account Management, Service Calls, Outbound Calls, Lead Generation
Description :
Handled inbound telephone volume calls.
Made and canceled appointments.
Provided information to patients.
Transferred calls to advise nurse when appropriate.
Intaken information from members. Composed messages for providers.
Recorded instructions from providers in PARRS.
Updated member demographics.
Experience
2-5 Years
Level
Entry Level
Education
B.S. in Business Admin.
Teleservice Representative Resume
Summary : Motivated, well organized and detailed-orientated professional with excellent communication, interpersonal skills and customer-service skills. Possess the ability to learn quickly, multi-task, and work independently as appropriate. proficient in Microsoft Office, and other computer programs. Have outstanding interpersonal skills, team player with the ability to anticipate needs and priorities in a fast-paced environment.
Managed a high-volume inbound patient phone line, averaging over 100 calls per day.
Assisted members with accessing care by scheduling medical appointments, providing laboratory results, and locating urgent care and emergency care centers.
Managed an inbound physician phone line, assisting Kaiser Permanente providers with scheduling primary care, urgent care, and specialty care appointments, and coordinating and documenting patient care.
Prioritized members' symptoms, using Appointments and Advice Call Center (AACC) procedures, to determine the initial patient treatment plan.
Provided members with information about the location of medical centers, medical procedure preparation.
Assisted commercial and Medicare members with understanding their health plan benefits, selecting primary care providers.
Updated members' addresses, medical center, or other demographic information.
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