A Wireless Department Manager works for the telecommunication enterprise and manages the wireless salespeople and department. Essential duties and responsibilities are listed on the Wireless Department Manager Resume as – recruiting and training staff, preventing losses and thefts, reporting to senior management, solving escalated customer issues, and ordering merchandise. Other related duties include overseeing and coordinating the planning and management of wireless communication systems, developing short and long-term strategic goals, and undertaking responsibility for the effective supervision and administration of the division.
Those looking to secure this position should demonstrate throughout the resume such skills as – product knowledge, excellent communication skills, leadership skills, computer competencies, and customer focus. Suitable candidates have a degree in fields such as telecommunications or business. However, work experience is usually replaced in lieu of formal education.
Objective : Motivated Wireless Department Manager Professional practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Retail inventory management 10 years of managerial and organisational Accurate cash handling experience.
Skills : Extended use of Microsoft Office, Supervising Skills.
Description :
Handled all cell phones sales and day to day management of kiosk Organised and monitored inventory.
Implemented changes in production practices which improved efficiency.
Prepared progress reports for supervisors.
Prepared contracts for mobile provider such as AT&T, Sprint, and Verizon SUZUKI OF NASHVILLE Nashville, TN Sales Supervisor Handled negotiations with customers, and private organizations.
Directed marketing strategy including advertising policies and promotional events.
Provided assistance relating to computer hardware and software operations to co-employees.
Managed debt and asset activity.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Wireless Department Manager Resume
Summary : Dedicated and conscientious with solid experience in strong customer seruice and Administrative professions. o Hard workin& responsible, highly organized and attentive to detail. o Excellent communication skills. Ability to work both independently and as part of a team. o Proficient in a variety of software applications including eCW, HER, Microsoft Excel, Word, Outlook, Star Office, lnternet proficient, Welch Allyn Products and the ability to quickly master new programs.
Skills : Supervisor, Management Experiences From Navy, Walmart And Target Mobile, Windows 7, Windows 10.
Description :
Provided a consistently excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filling the completed orders.
Handled phone inquiries from customers on billing issues, payments, upgrade, service changes returns.
Managed a cash drawer and daily deposits of funds.
Maintained store appearance including store opening and closing procedure.
Maintained corporate inventory levels.
Handled special requests, i.e., billing credit, troubles, etc.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Wireless Department Manager Resume
Summary : Wireless Department Manager is Maintaining strong knowledge of new wireless products, accessories, pricing plans, promotions and service features, Educating and engaging customers through product demonstrations, Supervising three employees including determination of salaries and work schedules.
Skills : Above Average Computer /knowledge, Problem Solving.
Description :
Provided quality customer service for all the customer's wireless needs and expectations.
Educated customers about cellular phones, PDA's, tablets, etc.
Managed my other employees by making sure they are educated and knowledgeable about the products, warranties, and needs of the customers.
Worked closely with upper management and lost prevention by doing weekly audits to keep inventory correct, shortages and overages at a minimum, and control theft.
Supervised associates in the wireless department.
Activated, and educated both prepaid and contract cell phones.
Set department to include; freight, endcaps, and specialized items.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Culinary Arts
Wireless Department Manager Resume
Objective : Wireless Department Manager with 4 years of experience in Developing and implementing operational policies for wireless networks, Coordinating with engineering to ensure that operations are running smoothly; prevent downtime or downtime due to equipment failure; understanding vendor issues and fix them as quickly as possible; keeping devices up to date and in good working condition; maintaining a clean network environment; troubleshoot equipment issues.
Skills : Retail Management, Retail Sales.
Description :
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash deposits.
Ordered stock, maintained accurate counts, rotated, and replaced items sold.
Provided great customer servive to my customer, make sure my associate is set to have the best success everyday.
Managed the mobile telecommunications products and services business unit.
Developed new product strategies to drive business growth.
Ensured that all of the product features are delivered on time and within budget.
Effectively worked with senior management to ensure that products are fully developed, have sufficient market share, and are priced competitively.
Experience
2-5 Years
Level
Executive
Education
BA in Social Criminal Justice
Wireless Department Manager Resume
Objective : Reliable and punctual service-focused professional who possesses an excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service, Work closely with engineering to implement service offerings such as roaming, hot spot, tethering, mobility, managed services, etc, Building relationships with customers/vendors/customers so that they can provide products/services that improve overall customer satisfaction.
Skills : Wireless, Customer Service, Management.
Description :
Delivered excellent customer service by greeting and assisting each customer.
Delivered customer education about wireless phones and services provided by multiple wireless carriers.
Stocked and restocked inventory when shipments were received.
Trained staff to deliver outstanding customer service.
Supervised and coordinated activities of workers in a retail department.
Assigned duties to workers and scheduled break periods, work hours.
Executed local sales strategies and working with engineering to develop new software releases.
Experience
2-5 Years
Level
Executive
Education
BA
Wireless Department Manager Resume
Headline : Reliable and punctual service-focused professional who possesses an excellent work ethic. Areas of expertise include inventory, cash management and exceptional customer service, Ensuring that all equipment is installed properly within the schedule, budgeted cost and performed in accordance with company policies (e.g., HIPAA), Maintaining an effective relationship with the Product Manager to be successful in this role (especially in high volume environments).
Skills : Microsoft Word, Windows 10, Product Manager.
Description :
Ensured competitive pricing while maintaining a high level of customer satisfaction and satisfaction of ongoing business relationships with customers.
Ensured that all sales personnel are trained in product strategy and roadmap, as well as in strategic selling techniques.
Developed a product roadmap that meets revenue targets and profitability goals.
Worked with engineering to ensure that all technology is deployed properly.
Worked with sales and support to deliver a consistent user experience across the company's products.
Maintained an effective relationship with the Product Manager to be successful in this role (especially in high volume environments).
Owned all technical aspects of the network infrastructure system design, construction, and maintenance as well as troubleshooting any issues that arise; network security is a key component of this role.
Experience
5-7 Years
Level
Executive
Education
BA
Wireless Department Manager Resume
Headline : Wireless Department Manager with 8+ years of experience in Managing a team of professionals that are responsible for developing, manufacturing and selling wireless products to wireless customers worldwide, Managing a team of professionals that are responsible for planning, producing and marketing next generation wireless products to customers worldwide, Managing a team of professionals that are responsible for developing, manufacturing and selling wireless products to wireless customers worldwide.
Skills : GE EMR Centricity, Microsoft Office.
Description :
Managed the network, including traffic planning, billing, customer support, and network security.
Managed the sales force, including sales reps and managers.
Developed and managed marketing campaigns.
Managed pricing strategies.
Managed sales staff (sales reps).
Developed relationships with customers to drive revenue.
Acted as a leader within the company.
Experience
5-7 Years
Level
Executive
Education
BA
Wireless Department Manager Resume
Summary : Wireless Department Manager with 10 years of experience in Supporting the customer experience by providing technical support and training to ensure that all customer devices are set up with a secure network connection, and that all customer devices are configured correctly, Ensuring that all customer devices are configured correctly including mobile phones, tablets, laptops, etc.
Skills : Customer Device Assistant, Service Manager, Monitoring Skills.
Description :
Developed, installed and maintained wireless network infrastructure.
Provided support and consulting in the field on wireless networking architectures.
Monitored sales and marketing campaigns to identify opportunities for customer acquisition and retention.
Collaborated with marketing team to determine customer needs before investing in each new feature or service release.
Identified & evaluated customer needs for new features & services releases as well as existing products & services to ensure alignment with company vision.
Ensured that all available resources are deployed in a timely manner to meet customer needs.
Established metrics using market leading data analytics tools to monitor the overall performance of the business unit's wireless network.
Experience
10+ Years
Level
Senior
Education
MS
Wireless Department Manager Resume
Objective : Obtain a Wireless Department Manager, responsible for Providing technical support to customers in order to provide them with optimum service delivery after purchase of their device or when issues arise such as equipment failure or error messages received from the device, Ensuring that all new equipment purchased is set up properly for optimal service delivery and device configuration so that there is no need for customers to contact us directly regarding a device issue.
Skills : Policy Management, Business Assistant, Security Management.
Description :
Developed business case studies related to wireless infrastructure projects using data analytics tools and business intelligence tools.
Ensured that all WSP customers have an effective, reliable, and secure network connection.
Ensured that all WSP customers have a reliable and secure broadband Internet connection.
Ensured that all WSP customers are provided with an adequate number of fixed broadband Internet access lines to meet business needs.
Ensured that all WSP customers receive timely, quality telephone service at affordable rates.
Provided a high level of customer service to every customer in every department at all times.
Demonstrated a high level of professionalism and commitment to the company's mission and values by adhering to company policy, policies and procedures, as well as regulatory requirements.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Wireless Department Manager Resume
Summary : Wireless Department Manager with 12 years of experience in Developing, managing and maintain the wireless product portfolio for existing customers, Defining and prioritising customer requirements for new products, Managing business unit budgets, Driving growth of sales force, marketing and product development, Proactively managing competitor activity identify opportunities for cross promotional.
Managed all aspects of the communications network for a customer or partner.
Ensured that communications equipment is properly configured, maintained, monitored and supported as required.
Performed all necessary background checks on potential employees to ensure they are qualified to perform critical functions in their current role.
Maintained a comprehensive knowledge of the industry and its requirements.
Reviewed all equipment for compliance with regulations such as FCC rules, national security standards or any other regulatory bodies’ regulations (e.g., ICES).
Provided regular telecommunication support to customers and partners.
Provided information on equipment status via e-mail or web page, Performed scheduled maintenance.
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