Account Management Representative Resume Samples

The core duty of an Account Management Representative is to manage and maintain assigned client accounts. The job description includes addressing customer concerns and contacting prospects to expand the customer account portfolio. A professional Account Management Representative Resume mentions the following job duties – acting as point of contact for assigned customers, negotiating contracts and performing related paperwork, following up regularly after closing sales, passing on related issues to account managers, presenting new and additional products or services to assigned customer account, sending sales reports and account status to higher management; and cold-calling prospective customers.

Apart from proven work experience, the following skills are expected from the job applicants – experience in customer service, proficiency with MS Office, familiarity with Salesforce, strong negotiation and communication skills; and telephone mannerism. Formal education beyond a high school diploma is not expected.

Account Management Representative Resume example

Account Management Representative Resume

Objective : . It is a revenue generating position focused on incremental and growth-based income. This position is responsible for account management and assisting in outbound communication efforts, as well as servicing and developing relationships with customers.

Skills : MS Office, Accounting, Tally, GST, Communication skills.

Description :

    1. Responsible for providing expertise or general claims support to teams in reviewing, researching, investigating, negotiating, processing, and adjusting claims.
    2. Authorize payments or refer insurance claims to investigators for further review.
    3. Conduct data entry. Responsible for building relationships with my primary day-to-day clients (internal and external), financial representatives, successor trustees, and other affiliated parties while providing initial problem-solving solutions.
    4. To represent clients internally and coordinate with other departmental functions to implement client systems, complete projects, and address ongoing service needs.
    5. Provide  responses as needed.
    6. Generate appropriate form letters for mailing and prepare documents for imaging, as needed.
    7. Schedule appointments, meetings, presentations, and conferences.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's


Jr. Account Management Representative Resume

Objective : The Account Management Representative is responsible for the execution of daily operations to ensure timely delivery of accreditation services from application completion through to accreditation decision and reporting and providing ongoing client engagement throughout the accreditation cycle.

Skills : MS Office, Taxation,audits, cash handling.

Description :

    1. Take payments on past due accounts Collect on severely delinquent accounts.
    2. Negotiate payment arrangements using effective strategies that are beneficial to the customers.
    3. Maintain a queue reduction of 70% or higher.
    4. Streamline procedures to make them more efficient.
    5. Take incoming/make outbound collection calls to customers and convince customers to make payments/cure outstanding past due to balances on their account or surrender vehicle.
    6. Verify customer information on the account is correct and update as necessary.
    7. Educate customers regarding their account, interest accruals, late fees, credit reporting, charge off, payment options and account management options.
    8. Utilize on-line systems and other resources to perform skip trace work on customers and/or vehicle location to establish contact.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Finance


Sr. Account Management Representative Resume

Summary : This role requires high-level customer service to clients and surveyors through delivery of account management activities.

Skills : Microsoft Office, Analytics, Taxation.

Description :

    1. Manage multi-million dollar portfolios and identified growth in both market capitalization and client/consumer satisfaction in both private and organizational accounts.
    2. Serve as liaison between customers, store management, and future Nestle' Representatives.
    3. Develop corporate growth strategies targeting marketing communication and distribution.
    4. Create integrated marketing plans while maintaining departmental budgets and reports.
    5. Team with various departments and assisted in coordinating operations.
    6. Develop and establish relationships with businesses and the community.
    7. Responsibilities include both accreditation and certification programs.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's

Account Management Representative I Resume

Objective : Managing such accounts shall consist of assessment of service needs, financial assessment, and overall growth of each account.

Skills : MS Office, Taxation, Finance.

Description :

    1. To Manage daily activities with companies and Third Party.
    2. Administrators for their Prescription benefits.
    3. Draft and process documentation for new group activities.
    4. Process client complaints and recommended solutions.
    5. Research and propose cost-savings measures for clients.
    6. Coordinate customer service issues between departments.
    7. Review of insurance plan design with clients.
    8. Participate in the group analysis of client insurance plans.
    9. Implement technical changes to the customer service system.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Account Management Representative II Resume

Headline : Able to establish and work towards short and long-term strategy and sales goals.

Skills : Customer Service, MS Office, Accounting.

Description :

    1. Responsible for all merchandise on the show room floor had torganize furniture and electronics in a well nice display for customers.
    2. Write down and check off any murchandise thats eather been returned or delivered.
    3. Check the delivery route and call any pass duce customers for reminders.
    4. Meet sales by greeting customers as they enter the store as one could help them with anything and get sales on top of sales by offering and showing other merchandise.
    5. Manage customer accounts and take payments working cash register.
    6. Deliver furniture, electronics, and appliances to customer's homes on time and without damage.
    7. Delivering all merchandise on time without damage.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Account Management Representative III Resume

Summary : Responsible for overall management of assigned client accounts, taking a leadership role in developing mutually beneficial working relationships, achieving account growth.

Skills : Microsoft Office, Data Entry, Customer Service.

Description :

    1. Responsible for all merchandise on the show room floor To organize furniture and electronics in a well nice display for customers.
    2. Write down and check off any merchandise that's either been returned or delivered.
    3. Check the delivery route and call any pass duce customers for reminders.
    4. Meet sales by greeting customers as they enter the store, help them with anything and get sales on top of sales by offering and showing other merchandise.
    5. Manage customer accounts and take payments working the cash register.
    6. Deliver furniture, electronics, and appliances to customers homes on time and without damage.
    7. Deliver all merchandise on time without damage.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Asst. Account Management Representative Resume

Objective : Demonstrate success record in: - Comprehend and adhere to new procedures to maintain establish service levels - Work with minimal supervision - Identify and advise management of potential service failures - Supervise peers as needed - Conduct training sessions for Customer Service agents - Develop and maintain strong cross-functional relationships.

Skills : Customer Service, MS Office, Taxation.

Description :

    1. To Provide excellent customer service to an account base, with a focus on company objectives, through partnerships with sales reps, customers, mills, warehouses, sales accounting, logistics and inventory control.
    2. Receive, process and accurately enters/edits customer orders and inquiries utilizing both internal and external order entry systems.
    3. Maintain detailed, accurate customer/order records as required by department standards.
    4. Communicate directly with customers and necessary organization departments regarding all pertinent order info: ship/delivery date, anticipated delays, change in mode of transportation, etc.
    5. Ensure accurate and timely completion of the order to cash process as required by department standards (Order receipt to invoice date).
    6. Prepare and manage required account reports, for both internal and external customers (inventory requirements, etc).
    7. Manage and balance orders received vs.
    8. Forecast and capacity and address exceptions.
    9. Ensure customer complaints are rectified by partnering with the appropriate internal department and/or external organizations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Associate Account Management Representative Resume

Headline : Account Management Representatives interface with high-level members of the policy and legal worlds, and they must conduct themselves with a level of intellectual aptitude.

Skills : Communication Skills, Taxation, Microsoft Office.

Description :

     

  • Utilize as assistance with other accounts requiring immediate attention.
  • Analyze weekly reports to be proactive in maintaining and exceeding performance goals.
  • Participate in weekly conference calls with various accounts to ensure expectations were being met.
  • Assist employees with comprehension of daily job functions and responsibilities.
  • Customer Care Representative Track & trace customer shipments.
  • Assist accounts, customers, and agents on a daily basis.
  • Communicate weekly reports with leadership.
  • Assist and assign with special accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Lead Account Management Representative Resume

Summary : Self-motivated, results-oriented professional seeking a challenging position that will allow me to utilize my skills and abilities in a company with visible growth potential.

Skills : Microsoft Word, Spreadsheets, Outsourcing, Excel, Event Planning, Account Management, Bookkeeping, Customer Service, Data Entry.

Description :

    1. To manage a large complex client.
    2. Consult client on best practices and managed change control processes.
    3. Provide complete and accurate responses for participant and processing related issues that were escalated to senior client contacts.
    4. Responsible for meeting client deliverables, data analysis, and management.
    5. Provide health and welfare benefits information for major accounts such as RR.
    6. Create and resolve Client complaints and incident reports.
    7. Average a 98% customer call availability rate.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's

Account Management Representative/ Supervisor Resume

Summary : The Account Representatives job is to interact with customers to provide information in response to inquiries about services and to handle and resolve complaints.

Skills : MS Office,Taxation, Organizational Leadership, Planning.

Description :

    1. Manage and coordinate the flow of products to meet customer requirements.
    2. Deliver excellent customer service while working with clients on a daily basis for various new and on-going projects.
    3. Interact with clients and utilized excellent organizational skills to arrange implementations for priorities.
    4. Serve as a liaison between clients and staff to resolve client problems and implemented long and short term solutions.
    5. Establish priorities for Scheduling /Production based on communication with the customer.
    6. Coordinate movement of inventory between facilities to support production requirements.
    7.  Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    8. Ability to speak effectively before groups of customers or employees.
    9. Exceptional versatility with the ability to manage multiple tasks in a pressured environment Decreased customer complaints 25% through a thorough investigation of the root cause.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Account Management Representative Resume

Summary : analyzing and resolving all billing inquiries. Responsible for the timely and accurate resolution of physician accounts and the collection of reimbursement to maintain physician operations. Routinely uses the patient accounting system, electronic claims systems, office software, verbal and written skills to expedite resolution of claims and issues.

Skills : Microsoft Office, Taxation, GST.

Description :

    1. Deliver excellent and professional customer service and manage accounts within the United States and Canada.
    2. Track and trace shipments to guarantee efficient service to customers, as well as monitor any details of the accounts.
    3. Provide timely and efficient customer services to inquiries and requests.
    4. Maintain diplomacy and tact when dealing with upset or escalated calls or email requests.
    5. Problem solve, trouble shoot, and provide feedback to management concerning possible problems or areas of improvement.
    6. Microsoft Outlook and Lotus Notes usage to receive any and all requests or modifications from customers by multi-tasking.
    7. Paper and electronic filing and using different computer and tracking systems to provide superb customer.
    8. Oversee all activities of different accounts, daily.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's