An AVP Operations works with the vice president and maintains the financial integrity of the organization, including ensuring the efficiency of the internal control environment. The job duties are listed on the AVP Operations Resume as – ensuring the company maintains sound financial management practices, overseeing fiscal operations, accounts payable/receivable, purchasing, budget, and other areas; developing, assessing, and implementing financial objectives and operational policy; acting as a key advisor on resource enhancement and operational policy, and providing guidance and education, overseeing and assisting management with annual and capital budgeting, cash flow, and financial statements; and driving financial performance and ensuring objectives are met.
A bachelor’s degree in finance, accounting, or business operations and significant experience in finance and management are vital for this position. Strong verbal and written communication skills are also needed. Leadership skills and strong interpersonal skills are needed. The ability to stay updated by reading financial journals is a positive trait.
Summary : Analytical and highly-skilled management leader with a proven track record of exceeding goals. Excellent verbal communication and interpersonal skills, building relationships with clients and colleagues. Experienced leading a team of branch professionals to maximize their potential. Solid conflict resolution skills, identifying problems and implementing solutions. Stellar time management, organizational and attention to detail skills. Proficient with Microsoft Office suite; Windows 7; Lotus Notes; TotalPlus and Wits.
Supported integration and bank closure process while continuing daily Branch activities.
Collaborated with team to gather and identify bank vital records, notifying vendors of changes, providing reports to departments and assisting with transfer and disposal of assets.
Participated in integration meetings, making recommendations on how best to proceed with closure of branch and identifying and correcting issues.
Complied with Stifel's record retention policy by identifying vital records, scanning originals and properly storing while disposing of records no longer necessary to keep.
Ensured customers were prepared for switch to clearing trades following Dodd-Frank legislation and worked to ensure receipt of all trades and reports under new system.
Enabled analysis of high-level operational procedures to increase efficiency and allow for business growth by designing and implementing a dashboard for trade capture and reporting.
Ensured non-post, rejected items and provisional credit items are cleared and resolved in a timely manner.
Experience
7-10 Years
Level
Management
Education
High School Diploma
AVP Operations Resume
Summary : To obtain a leadership AVP Operations position that leverages 20 + years of banking, contracting and consulting experience acquired through various roles in Business Operations and Information Technology. Leverage my ability to identify engineering solutions that drive down cost, improve productivity, and increase revenue while maintaining service levels.
Skills : Proven Leadership ; Highly Motivated And Detail.
Description :
Managed all processing functions including several processing teams that serviced an $80 million commercial loan portfolio.
Oversaw the monthly processing of over 50,000 transaction documents and $60 million, in a manner that provided exceptional customer service, accurate and timely transaction processing, while meeting the goals and objectives of the business.
Prioritized workflow distribution and monitored staffing schedule to meet daily processing goals.
Served as Ombudsman for four years, and as the daily cash reconcile for the sub ledger for three years.
Supervised teams of 10 data entry operators, 3 client relations, and 2 receptionists ensuring that all clients needs were met.
Identified development needs of team members and facilitated training, and conflict resolution, to optimise team performance and promote the values of the business.
Implemented process improvements that drove efficiency and met stretch performance goals.
Experience
10+ Years
Level
Senior
Education
B.S. In Organisational Security
AVP Operations Resume
Headline : Highly qualified AVP Operations with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Call Center Management, Leadership, Training, Team Building, Team Leadership, Management.
Description :
Managed a call floor of up to 100 agent.
Met monthly metrix and quarterly scorecard goals.
Performed daily coaching and monitors.
Calibrations with management.
Developed and implemented monthly incentives to create a positive environment.
Performed up trainings for call floor.
Ranked number two across all scorecards.This is a huge goal to meet.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Marketing
AVP Operations Resume
Objective : AVP Operations is responsible for the day-to-day operations and policies of the division. This includes managing all aspects of the operations and policies.
Skills : Languages - English, Hindi, Marathi, Punjabi & Sindhi, Analytics, Project Management.
Description :
Built from scratch, a scalable support infrastructure, and created a strategic roadmap for contact center operations for Zurich Financial Services.
Created and implemented business processes, standard operating procedures, process flows and knowledge base.
Developed Key Performance Indicator Metrics to measure responsiveness and effectiveness of team to elevate customer satisfaction.
Created and documented procedures for each function within the processing teams.
Served as the business facilitator during the evaluation, planning and testing of a new Windows based operating system implemented on schedule with no interruption in service to customers.
Communicated effectively with customers to resolve problems.
Improved scalability by increasing straight-through-processing by applying knowledge of technologically advanced European systems to the US markets.
Experience
2-5 Years
Level
Junior
Education
Diploma In Management
AVP Operations Resume
Summary : AVP Operations with proven expertise in payments, cash management and ACH with a concentration in back room and retail lockbox experience. Additional experience in process engineering and conversions, cash letter relations, check float, and bank/payment exceptions. Excellent abilities in relating to customers, client relations, financial management and negotiations.
Worked stream components included project execution, metric reporting and evolution, end-to-end process analysis and cross-enterprise communication and strategy.
Achieved Customer Satisfaction scores that met or exceeded U.K.
benchmarks by implementing quality assurance and accent neutralisation programs.
Averaged 86% customer satisfaction and 89% agent scores.
Raised the CSAT score from 81% to 94% within 1 year.
Responsible for Lock box operations and Payment Processing Managed conversion of a major credit card portfolio consisting of 4.5 million monthly payments to an acquiring processor in a two year time frame.
Resulted in smooth transition for the lock box customers and related consumers.
Experience
10+ Years
Level
Senior
Education
B.A. In Communications
AVP Operations Resume
Headline : Interested in delivering exceptional customer service whether that service is to a consumer, client, peer, and or manager. I am proficient in Microsoft applications and have a WPM of 55. I am searching for a career that values their employees and where there may be advancement opportunities.
Skills : Proficient In Microsoft Word, Office, Excel,and PowerPoint. WPM = 55. Exceptional Customer Service .
Description :
Worked on the Capital One portfolio.
Monitored agents calls and coached them on how to improve their customer service skills.
Developed 2 agents to move to Quality Specialists with the company.
Supervised IT Analyst/SQL programmer, Receptionist and Operations Assistant.
Skilled in analytics with experience in lock box and check processing systems, check conversion, check clearing, bank and payment exceptions, ACH, and customer care.
Experienced reviewing or being exposed to sensitive content as part of removal flows, calibrations and escalations management.
Experienced in operations management, internal and external relationship building, and working across cross-functional teams.
Experience
5-7 Years
Level
Executive
Education
BA
AVP Operations Resume
Objective : AVP Operations with 2 years of experience in Managing all client touchpoints and maintain historical retention targets, including annual renewals, key relationship changes, upsell opportunities, and fee renegotiation, Exhibiting thought leadership and deep understanding of the client landscape, including clinical telehealth strategies, engagement, utilisation, client requirements, market drivers, and buying cycles.
Skills : Risk Management, Team Work, Business Management.
Description :
Defined, recommended and secured contractual agreements for technical services and products.
Communicated the business directions and goals to the technical team and served as the liaison between the operational management team and managed their expectations.
Worked with business units to develop reporting strategies and to produce reports and dashboards.
Maintained continuous improvement initiatives, cost control and human resources.
Trained team to build business by compiling sales information and building relationships with clients.
Managed and facilitated high-level business budget, strategy and planning sessions and translated logical designs into physical designs.
Provided business and process requirements based on existing infrastructure and security related environment.
Experience
2-5 Years
Level
Junior
Education
Bachelors
AVP Operations Resume
Objective : AVP Operations is responsible for all technical operations of the organization, including infrastructure, software and hardware engineering, data center operations and networking, security and communications.
Skills : Retail, Operational, Technical Support.
Description :
Managed all backroom operations of $250 million bank.
Lead a full time staff of 6 plus summer college help.
Help Security Officer position with certification and ongoing training.
Assisted Management with both internal and external audits.
Oversaw third party technical support group.
Ensured smooth transition of information to teams based on development of detailed project accuracy that facilitated go, no go customer decision.
Achieved project deliverable by securing team resources, negotiating agreement of all parties and reporting status updates of project schedules.
Experience
2-5 Years
Level
Junior
Education
B.A.
AVP Operations Resume
Objective : High-performing healthcare informatics and Interoperability PMO manager with expertise in directing complex Multi hospital, multi-facility projects and teams that build/optimize organizational processes, redesign and/or enhance infrastructure, clinical applications, revenue billing systems and mobile technologies to maximize business results.
Skills : PMP. PgmP, PfMP, Six Sigma.
Description :
Worked with focus groups to research processes that will increase efficiencies and production.
Provided solutions to technical problems involving areas of customer database, client/server problem solving, customised software, printers, and telephone issues and service.
Evaluated the information gathered to determine improved solution ideas from requirements.
Worked with business units to troubleshoot processes impacting them and to streamline the process.
Used full SDLC to manage the project and stay on track with the budget.
Implemented a printer resource system that saved the company $71,000.
Enabled analysis of high-level operational procedures to increase efficiency and allow for business growth by designing and implementing a dashboard for trade capture and reporting.
Experience
2-5 Years
Level
Executive
Education
Master's
AVP Operations Resume
Objective : AVP Operations is responsible for Serving as direct point of contact for Agents, Internal Wholesalers, Sales Center, Distribution Partners, Legal, Compliance, and Accounting regarding inquiries related to appointments, agent of record changes, and commission related work or inquiries.
Ensured all positions and valuations are accurate, that correct requirements are being charged in accordance with the clients' strategies, and that all margin calls are issued and met in full.
Managed and highlight operational risk in the margin process, as the last line of defence in a market or client crisis.
Worked with some of the foremost experts in the Margin and Risk Management field and you will find your knowledge and thought process challenged and expanded on a daily basis.
Reviewed and recommended policy changes, process improvements, and advocate for changes in the application of security capabilities for National IT
Enabled informed risk decisions by senior executive leadership and business line.
Experienced in risk assessment, quantification, and management.
Experienced in security compliance and policy management and consulting.
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