The role of a Collections Consultant is to serve as a liaison between the consumers of the company and the creditors. Apart from observing accounts to identify overdue payments, the job description contains the following tasks – addressing client queries, developing repayment plans, report collection activity, and acting as collecting agent. Other daily accountabilities are listed on the Collections Consultant Resume as – supervising assigned accounts and identifying unresolved debts, developing effective repayment plans, overseeing monthly payments and refunds, researching and implementing effective collection techniques; performing all administrative duties, and responding to client account queries.
Job skills commonly identified on resumes are – strong understanding of billing and collection processes; highly skilled in negotiation, knowledge of laws and policies relating to debt collection, and good administrative skills. A high school diploma or an equivalent qualification is required.
Headline : Motivated young professional who consistently strives to meet and exceed all expectations of occupational duties. I am proficient in illustrating exceptional communication and technical skills, allowing me to thrive coexist in any flourishing job industry.
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.
Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Located and monitored overdue accounts, using computers and a variety of automated systems.
Answered customer questions regarding problems with their accounts.
Experience
5-7 Years
Level
Junior
Education
MS
Collections Consultant Resume
Objective : A highly motivated customer service professional with a verifiable record of accomplishment. Highly creative, recognized as a results-oriented and solution- focused individual. Areas of strength include: Problem Collections CustomerService.
Skills : Microsoft Office, Human Resources.
Description :
Responsible for collection calls; communicating with customers to effectively collect payments, including past due balances and negotiating payments with assertiveness.
Managed and analyzed client financial accounts to determine delinquency and settle billing disputes.
Provided detailed and accurate account updates for all inbound and outbound calls.
Performed other assigned tasks and duties necessary to support debt collection.
Resolved customer inquiries and ensured satisfaction through all interactions Property Management Specialist.
Managed maintenance staff and ensured maintenance requests were handled satisfactorily.
Originated and proofed property leases.
Experience
2-5 Years
Level
Junior
Education
BS In General
Collections Consultant Resume
Headline : Collections Consultant is responsible for managing the collections of an organization. This includes identifying, acquiring, and organizing donations of all types, as well as developing mutually beneficial relationships with donors and prospective donors.
Skills : Experience supporting multiple groups or departments,Proficient with computer software programs including Microsoft Office and Outlook, Effective verbal and written communication , Typing 65-70 WPM.
Description :
Responded to requests from customers for Verizon Fios/Broadband Entertainment Telecommunications products and services.
Investigated/Responded and Resolved from initiation to resolution incoming request from Internal/ External Customers, Agents, and Third Party Vendors regarding: Billing, Rates, Adjustments, Payment, Payment Arrangements, Misapplied Payment Investigations, Public Utility Complaints, Credit Bureau Disputes Transfer of service request, Connections/Installations, Disconnections, Trouble shooting and repair request, Negotiated collection of overdue bills and advised customers of potential interruption of services for non payment.
Processed request for Physician documented Medical Emergency Request to prevent service interruption and/or extended payment arrangements.
Verified Service order accuracy and completeness.
Entered Service order Corrections and changes as appropriate.
Researched and investigated complaints filed with the Public Utility Commission for resolution beneficial for the customer and the company.
Provided analysis, and recommendations for streamlining databases, procedures, and quality improvements to reduce churn.
Experience
5-7 Years
Level
Executive
Education
GED
Collections Consultant Resume
Objective : High quality customer service skills. Charismatic telephone disposition. Follows out instructions effectively. Personable, motivated, and enthusiastic. Works well both in a team and/or independently. Able to take on leadership roles. Strong verbal and written literary skills. Organized and detail-oriented. Ability to work efficiently under time constraints. Excellent comprehension aptitude. Fluent in American Sign Language.
Skills : Licensed Florida Real Estate Agent, Certified Property Manager, Training In Sales And Negotiation, Licensed FL All Lines Adjuster, Ongoing In Person Experience Doing Insurance Adjusting Site Visits And Analysis.
Description :
Received incoming calls from customers & made outgoing verification calls to advise customers of past due balances.
Resolved delinquent customer accounts by developing individual deferred payment plans.
Negotiated payments and monthly payment terms.
Assisted/mentored new recruits with computer systems and software applications.
Made adjustments on customer's accounts when necessary.
Processed orders to restore service.
Verified customers for security reasons.
Experience
2-5 Years
Level
Executive
Education
AAS In Business Management
Collections Consultant Resume
Summary : Responsible for Communicating and coordinating with the multiple organizations within Eversource that support IT, communication, regulatory compliance, and customer care. Including all three states where Eversource operates, and all operating companies.
Enforced guidelines set by Management and met with AR Manager to address all collection issues.
Researched, analyzed and resolved further aging of delinquent balances; contact clients according to firm's policy.
Maintained a continuous open dialog with Management regarding their inventory and efforts toward collections.
Prepared reports on highest risk accounts to ensure effective management of accounts receivables in order to prevent further aging of delinquent balances.
Maintained and fostered relationships while working directly with clients in the collection of outstanding receivables.
Met deadlines and drove collection initiatives aim at reducing loss and minimizing exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and firm.
Implemented changes and improvements, execute strategies, manage inventory and made recommendations to collections methods and procedures as needed.
Experience
10+ Years
Level
Senior
Education
GED
Collections Consultant Resume
Summary : Organization skills with attention to detail Ability to resolve complex departmental problems Team player Excellent written and verbal communication skills Extensive customer service skills Ability to maintain good relationship with customers Excellent communication skills Enclosed, my resume summarizes my capabilities and knowledge of what an excellent manager is expected.
Skills : Managing Skills, Consultant.
Description :
Managed a database of business and residential customer accounts within a fast paced environment.
Discussed, investigated and resolved disputes, claims and billing issues.
Negotiated payment arrangements and prepared accounts for denials, restorals and disconnects based on risk assessment.
Knowledged of regulations and policies within several states mandated by jurisdiction and the Public Service Commission, regarding all accounts.
Managed escalated accounts in order to maintain customer satisfaction.
Achieved monthly quotas related to cash flow and risk management; identified customer needs and proactively offered resolution.
Facilitated hands on training to colleagues regarding new procedures and provided Peer to Peer coaching to identify strategies to exceed set goals.
Experience
7-10 Years
Level
Management
Education
Business Administration
Collections Consultant Resume
Headline : Seeking a long-term position with a progressive company, which will effectively utilize my experience, skills and strong desire to meet and surpass company and personal goals.
Skills : Customer Service, Sales, Networking.
Description :
Collected information for client's 150-500 page GSA application.
Educated and guided clients through the complex application process.
Assured proper documents were collected, analyzed and managed throughout the application process.
Advised clients of GSA updates of forms and additions of required documents for the application.
Resold clients to motivate them to continue with this arduous process.
Maintained all contact and action notes in the data base.
Managed 120 client application files through email and telephone communications.
Experience
5-7 Years
Level
Executive
Education
Associates In Business Administration
Collections Consultant Resume
Headline : As a Collections Consultant, responsible for Partnering with IT, communication, regulatory compliance, and customer care to implement changes, Owning the catalog of all Credit customer experience across channels, Owning the catalog of all Credit customer communication material (email, letter, SMS text ) related to Credit.
Skills : Applied Stats, Excel.
Description :
Handled incoming / outgoing calls, correspondence and filing.
Ability to mufti task and manage conflicting demands.
Handled complex queries and complaints.
Processed new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.
Created processes to ensure clients would be able to keep accounts in good standing.
Filed all small claims, court paperwork, filing fees, and garnishments.
Followed up on all outstanding amounts owed to clients or the company.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Collections Consultant Resume
Headline : Experienced in the field of finance includes both Accounts Payable and Receivable and covers over 15 years of work history. I am extremely detail oriented and have a strong work ethic, excellent communications skills, and efficient problem solving abilities. I am seeking a position where I will be able to use my positive attitude and focus on continuous improvement to benefit the company.
Skills : Inventory Specialist, Planning Skills.
Description :
Served as an online collections consultant for the company, taking calls from customers concerning their current and back balances on their billing statements.
Set up payment arrangements for customers.
Collated all DPA requests from CSR's throughout the Frontier Call Centers, QA/QC to insure accuracy of amounts to be deferred and financially process those requests per a calendar matrix in accordance to the monthly bill cycle.
Processed monthly call center error list for the company to show where errors occurred for the call centers in Burnsville, MN; Deland, FL, Work at Home and Middletown, NY.
Protected company revenue by collecting on aging balances.
Handled customer inquiries and requests via telephone.
Set Payment arrangement and extensions.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Collections Consultant Resume
Headline : Responding to alarm events as per Standard Operating Procedures set forth by the company while providing strong attention to detail and excellent customer service to subscribers/customers. Daily QA/QC tracking of service calls made by all Dispatchers in the previous 24 hour period by generating reports and reviewing on the Mastermind security system.
Skills : Managing Skills, Loacating Skills.
Description :
Protected company revenue by collecting on aging balances.
Handled customer inquiries and requests via telephone.
Made outbound calls to make customers aware of account activity.
Set Payment arrangement and extensions.
Used computer programs and databases to archive and log account activity.
Located & notified customers of delinquent accounts via mail, telephone, or personal visit to solicit payment.
Received payments and posting to customer account.
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