A Computer Help Desk Technician provides fast and useful technical support and assistance to computer system users. Work activities commonly listed on the Computer Help Desk Technician Resume are – serving as the first point of contact for users seeking technical assistance, performing remote troubleshooting through diagnostic techniques, determining the best solution based on the issue and details; directing unresolved issues to the next level of support, providing accurate information on IT products and services, recording events and problems and their resolution in logs; identifying and suggesting possible improvements on procedures.
Apart from proven work experience, the following skills are needed – working knowledge of office automation products, databases, and remote control; good understanding of computer systems, mobile devices, and other tech products, the ability to diagnose and solve basic technical issues, and customer-oriented approach. A degree in IT or Computer science is mandatory.
Summary : Seeking a challenging Computer Help Desk Technician position as a computer help desk technician so that I may: utilize my skills and experience to provide technical support with Level 1 and 2 resolutions apply my analysis, communication and problem-solving skills facilitate the effective installation, implementation, maintenance, training and documentation of a wide variety of technologies.
Skills : Computer, Customer Service, IT.
Description :
Provided help desk support for a wide area network consisting of over 5,000 users.
Assisted IT management in supporting all network infrastructures equipment including servers, workstations, laptops, routers, switches, hubs, uninterruptible power supplies, printers, and phones.
Assisted IT management in supporting all network related-software including email, Web servers, terminal servers, Active Directory, print services, backups and recovery, Altiris, Track-It, Barracuda, Deep Nines, and the rollout of updates/patches.
Assisted end-users in setting up voicemail.
Received a high volume of Help Desk calls; resolve a high percentage of the calls directly with the end-user at time of call in and log unresolved issues into the Track-It database.
Coordinated other IT resources to address unresolved user problems.
Followed-up on resolution of all end-user issues.
Experience
10+ Years
Level
Senior
Education
MS
Computer Help Desk Technician Resume
Headline : Outgoing and knowledgeable in several fields, I enjoy technology and assisting others with technical issues. With several years experience in computer technology as a passion, profession, and hobby, I aspire to utilize my talents to bring success and support to an organization. Barring entry into a technology organization, I endeavor to continue my experience in the bartending profession and I thoroughly enjoy interacting with customers, providing amazing service, and injecting my passion to help an organisation succeed.
Responsible for front-line customer service interactions that included solving complex technical issues with computer hardware and software.
Provided in house computer repair for 'bought-out' units that came from customers.
Sought out different utilisation of technology to increase productivity and stream line any processes.
Never neglected to provide great customer service while multi-tasking several responsibilities at once.
Used I utilised my outgoing demeanour to provide customer service and make every customer feel their issue was being addressed and solved.
Coordinated installation or removal of computer equipment as needed.
Implemented, troubleshoot, and provided general maintenance for computers, laptops and, printers.
Experience
5-7 Years
Level
Executive
Education
Diploma In General Studies
Computer Help Desk Technician Resume
Objective : Computer Help Desk Technician is responsible for providing training for new employees in the use of equipment and software systems, Completing a formal computer literacy course at one of our partner schools, Performing system maintenance on computers in order to keep them running optimally. This includes general maintenance like replacing parts that wear out or need repairs, cleaning up old programs or data, backing up old files.
Skills : Microsoft Office, Ticketing System, LAN, Lotus Notes.
Description :
Added and configured workstations.
Provide Support Desk call functions that include: phone calls for assistance, email assistance requests, and content for the knowledge base (i.e.support procedures, tips and tricks, work-around options, how to, etc.) used for reference by other Support Technicians and clients.
Responded to all incoming contact.
Documented all data unable to resolve.
Triaged/troubleshoot/diagnose/resolve incidents through use of experience, available documentation and tools.
Provided phone and face to face support for users.
Set up, configured and deployed end user software and hardware.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
Computer Help Desk Technician Resume
Headline : Computer Help Desk Technician with 6 years of experience in Ensuring consistent and accurate technical support to ensure that all systems work properly, Preparing system documentation, including user guides and reference manuals, Configuring and maintain the system; troubleshooting issues with the operating system, hardware or software; performing upgrades and maintenance on the system, Providing information to the public regarding computer systems in a professional manner.
Skills : Organisational Experience Using Microsoft Office Applications, Facilitating-Coaching Departmental Team Support.
Description :
Assisted approximately 1,500 faculty and staff by analysing and resolving computer software, hardware and printer operations.
Configured and installed CPUs and peripheral devices for a LAN environment.
Upgraded computers as needed.
Prepare various procedural documentations.
Created Inventory Control flow distribution chart.
Designed and implemented first Helpdesk website.
Interviewed potential employee(s) and trained new employee(s) TECHNICAL EXPERIENCE Microsoft Office Suite, Adobe Photoshop.
Experience
5-7 Years
Level
Junior
Education
Master Of Science
Computer Help Desk Technician Resume
Objective : As a Computer Help Desk Technician Experienced PC & Apple computer service technician (10+ years) with additional 6+ years call center - customer service experience in cell phone industry. Experienced with servicing hardware/software for all pc operating systems, Win XP, Vista, Win 7, Win 8, Mac OS X, Mac OS X Server, iOS 7-9, Ubuntu.
Skills : Premiere Remote Support For SharePoint Online Customers, Workflows, Data Sources, SQL.
Description :
Installed and configured computer workstations and local area networks, operates them, monitors their performances, diagnoses and solves their problems.
Managed appointments for research librarians and maintained library computers, printers, scanners, and copiers.
Installed or repaired Windows or Macintosh computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations.
Responded to user questions and explain the operation of network applications and equipment.
Assisted in the maintenance of standards and documentation.
Resolved computer operations issues such as driver reinstall, system restores and virus detection/resolution.
Provided technical support to customers in the office and on-call.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts
Computer Help Desk Technician Resume
Summary : Computer Help Desk Technician is responsible for Providing technical assistance to customers and internal users via phone, email and web based tools, Coordinating with software vendors for updates, patches and upgrades of software, and also In collaborating with business leaders and operations representatives obtain customer requests for help from IT staff.
Skills : STATA, Familiarity With SAS, Excel, Visio, Project And Microsoft Office EHR Systems: Expert Knowledge Of EPIC And Sunrise.
Description :
Responsible for computer repair, printer repair, diagnosing and correcting various computer hardware and software problems, and network connectivity.
Performed upgrades to standardize computer equipment site-wide.
Assisted with installation of Windows 95 to machines that are currently using Windows 3.X One of four technicians responsible for 1900 computers and 800 printers.
Performed computer helpdesk functions.
Provided Data Base and Desk Top support for the Integrated Logistics Management System (ILMS) as well as the General Funding Enterprise Business.
Answered customer calls from all departments as well as external callers through a toll free line or via email or web chat.
Provided daily and weekly updates for the department on major software releases and new features.
Experience
10+ Years
Level
Senior
Education
MS
Computer Help Desk Technician Resume
Objective : Computer Help Desk Technician is responsible for Providing documentation to users in a logical manner and complete the tasks required by the user community, Ensuring that all departmental systems are functioning as expected, Acting as a role model for others in the department, and also Acting as an expert in your field to ensure that your departments technical knowledge is current, Working closely with business leaders to determine appropriate solutions to customer issues.
Skills : Painting, Computer, Microsoft Office, Automotive Repair, Sales And Marketing, CDL.
Description :
Performed general maintenance of computers and peripherals in the office space starting at least 2 hours per week per PC/MAC/PROD.
Performed IT backup service.
Verified that all equipment is properly hooked up to the network.
Ensured that all computers have sufficient memory (RAM) installed, hard drive space and power supplies are working, etc.
Provided technical assistance as needed to customers and internal staff.
Performed basic troubleshooting and maintenance of computers, printers, and other equipment.
Assisted customers in accessing information by entering information into computers or printers.
Experience
2-5 Years
Level
Executive
Education
BA In Psychology
Computer Help Desk Technician Resume
Summary : Computer Help Desk Technician with 8 years of experience in Providing support for Microsoft Windows Operating Systems, including: Windows XP, Vista, 7 and 8, Providing hardware and software support for Microsoft Windows Server systems (i.e., server operating systems) including: Server 2003/2008/2012/2016/2024, Providing support for Apple Mac OS X operating systems (i.e., Mac OS X 10.6/10.7/10.8/10.9), Providing technical support for Linux Operating Systems (i.e., Linux Server 2005/2008/2010), Providing support for Adobe Acrobat Reader software (i.e., Adobe Acrobat Reader 9 or later versions).
Skills : Planning, Help Desk, Supervising Skills.
Description :
Advised customers on the proper use of computer software programs.
Assisted customers with updating their personal information (e.g., name, address, etc.) on their systems.
Provided assistance with setting up new accounts for customers.
Identified problems with computers and peripherals.
Researched information on the Internet or call a service provider.
Performed system maintenance on computers and peripherals to ensure they are functioning properly; troubleshoot hardware issues if necessary.
Assisted in the installation of new hardware and software.
Experience
7-10 Years
Level
Management
Education
MS
Computer Help Desk Technician Resume
Summary : Computer Help Desk Technician with 10+ years of experience in Performing routine maintenance on computers and peripherals, assisting customers with computer problems, Providing training to help them become more efficient with their computers and use the Internet more effectively.
Performed backups of files and perform online searches to resolve computer problems; install software updates that may fix computer problems; provide technical assistance to other technicians in the company.
Responded to telephone calls from customers regarding computer issues; take care of all customer requests for help at all times (e.g., identify problems with computers or peripherals).
Worked around deadlines with customers who need immediate assistance.
Provided training to others on how to use new technology equipment.
Helped customers solve their computer problems.
Identified and resolved technical issues in software and hardware systems.
Performed basic troubleshooting on all types of computers including desktop, laptops, tablets, gaming consoles, and smart phones.
Experience
10+ Years
Level
Senior
Education
GED
Computer Help Desk Technician Resume
Objective : As a Computer Help Desk Technician, responsible for Building and maintaining effective relationships with customers by resolving issues promptly and effectively, Assisting customers with: troubleshooting hardware, software, network and server issues; working with other departments to resolve problems; following project plans; and providing training on technology to the staff, Providing support for existing products, systems and services by performing functions such as installing software updates, setting up systems on request, troubleshooting hardware and software problems not covered by standard maintenance contracts or installation manuals.
Assisted with general computer maintenance or upgrades to keep systems running optimally.
Supported business processes such as emailing documents to clients or attending meetings with clients or partners.
Performed basic troubleshooting on all types of computers including desktop, laptops, tablets, gaming consoles, and smart phones.
Performed general maintenance or upgrades to keep systems running optimally.
Worked with technical support specialists to troubleshoot and resolve computer problems and issues, such as hardware and software problems, network problems, virus attacks, software crashes, lost applications, etc.
Identified and resolved issues with systems from a technical perspective.
Performed other tasks as assigned by management regarding hardware support.
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