The customer care agents are involved in attracting potential customers by answering to product/service question, suggesting information or guiding about other products and processing orders. The job functions depicted in the Customer Care Agent Resume include – opening and maintaining customer account, recording information of the customer, clarifying customer issues, expediting corrections and modifications, analyzing customer needs, preparing product/service reports, and managing a large number of inbound calls.
A well-drafted portfolio emphasizes on such skills like – customer service expertise, a success record of over-crossing quota, familiarity with CRM systems, strong phone handling skills, adaptability to different types of people, and powerful communication skills. While a high school diploma is considered mandatory, a college degree would be advantageous. However, strong customer service skills and product knowledge will outweigh an academic qualification.
Objective : Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality. Consistently exceeds customer satisfaction and client expectations. Able to organize and manage multiple projects and tasks.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer Inquiries.
Demonstrated mastery of customer service call script within specified time frames.
Maintained up-to-date records at all times.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma In General
Customer Care Agent/Floor Support Resume
Objective : Dedicated professional offering over 10 years of experience in the call center/ customer service /hospitality /warehouse environment. Along with my experience, I have acquired the ability to adapt to change, manage my time and provide team player and leadership roles in a professional manner.
Skills : <div>Empathy, Adaptability.</div>
Description :
Attracted potential customers by answering product and service questions; suggested information about other products and services.
Opened customer accounts by recording account information.
Maintained customer records by updating account information.
Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintained financial accounts by processing customer adjustments.
Recommended potential products or services to management by collecting customer information and analyzing customer needs.
Prepared product or service reports by collecting and analyzing customer information.
Contributed to team effort by accomplishing related results as needed.
Experience
0-2 Years
Level
Entry Level
Education
Diploma
Wireless Customer Care Agent Resume
Headline : Enthusiastic and well-organized Administrative Receptionist with solid Exceptional Customer Service background in data entry, schedule management and event planning. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills.
Skills : 10-Key, PROFICIENCY WITH NAVIGATING THROUGH MULTIPLE.
Description :
Answered a high-volume of inbound and outbound customer calls with tact and professionalism.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Experience
5-7 Years
Level
Executive
Education
High School Diploma In Academics
Home Services Customer Care Agent Resume
Objective : To secure a position that will utilize my experience and skills to project a positive image for the company.
Skills : Microsoft Office.
Description :
Summer Position Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Interact with customers to provide product knowledge which will enhance customer engagement and maximize sales.
Demonstrated mastery of customer service call script within specified time frames.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Properly directed inbound calls in phone queues to improve call flow.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Care Agent II Resume
Objective : My talents include 15+ years experience in Customer Service and Office Administration. With 8 years Call Center experience & inpatient/outpatient Medical Coding & Scheduling. Efficient in Microsoft Office, Excel, Power Point, Access, Lotus, Outlook Express & Internet Explorer; with a typing speed of 50wpm. In a fast-paced energetic environment, my professionalism, assertiveness and ability to multi-task makes me a viable candidate.
Skills : Customer Service, Child Care, Collections, Filing, Data Entry, Kronos.
Description :
Interacting with customers in a professional manner via telephone, fax, and email and providing accurate information.
Experience with dealing with upset customers in stressful situations and diffusing the problem.
Increasing department productivity by responding to customer inquiries within established turnaround times.
Assisting with the compilation and maintenance of documentation maintained in the department.
Contributing to the success of the department by working with other team members to meet deadlines and suggesting ways to gain efficiencies while maintaining accuracy.
Processing memberships within the Federation guidelines and participates in special projects identified by management.
Process High School Equestrian Athlete applications.
Assist members of the Paso Fino Horse Association with registration, competition and membership inquiries.
Experience
2-5 Years
Level
Executive
Education
Anthropology
Customer Care Agent Rep Resume
Objective : To maximize my potential as a respectful business professional in a dynamic, progressive work environment; in which my theoretical knowledge and practical skills can be utilized and beneficial in the attainment of organizational efficiency, creativity and innovation thereby enhancing profitability.
Skills : Microsoft Office suite.
Description :
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gathers information, researches /resolve inquiries and logs calls Communicate appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customers needs.
Provides assistance, training and troubleshooting support to other staff.
Schedule work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems.
Prepares standard reports to track workload, response time and quality of input.
Assist planning and implementing department goals and makes recommendation to management to improve efficiency and effectiveness.
Experience
2-5 Years
Level
Executive
Education
G.E.D
Sprint Customer Care Agent Resume
Objective : Track record of success in multi-disciplinary roles - sales and marketing, product management, general management and team leadership, project management, sales administration, and customer service. Able to quickly comprehend processes and procedures to positively impact day-to-day operations. Skilled multitasker that excels in a fast-paced environment and contributes to an organization's success. Aptitude to thrive in various team dynamics as teammate or leader.
Skills : Microsoft Office, C and C++, SQL, Python.
Description :
Absolute involvement (from start to finish) during new outbound Customer Service department launch.
Part of the process, from creation to achievement of a fully-staffed department of 100+.
Ensured in-depth training and development of new trainers and agents for placing customer care calls and troubleshooting product inquiries.
Responsible for managing group and individual on the job training sessions and creating peer review metrics.
Led collaboration with technical teams to ensure functional technology to adequately meet the growing demands within the department.
Managed teams to test new functionality and provide suggested feedback to reduce operating errors.
Created training groups to present new processes department wide.
Managed groups to solidify training modules in relation to new CRM initiatives.
Experience
0-2 Years
Level
Entry Level
Education
Master's
Customer Care Agent/Teletech Resume
Objective : Self-motivated, analytical individual with solid organizational capabilities and the drive to succeed in an administrative role. Outstanding problem solving, teamwork, and time management skills paired with the ability to easily adapt to challenging situations in fast paced environments; works effectively under pressure. Known for being punctual, proactive, and a quick learner who consistently achieves positive results.
Skills : Customer Service, Quality Assurance, Microsoft Office, Versatile.
Description :
Greeted all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries to appropriate party.
Responded to customer inquiries and processed customer requests, including but not limited to name, address and rate changes; suspensions, disconnects, and resumes; taking payments; resolving problems related to equipment, billing, roaming and service; and changes in vertical services.
Worked with customers who indicated a desire to disconnect and perform retention related duties.
Troubleshoot equipment issues for customers and process repairs, including but not limited to providing loaner phones, shipping of equipment, and completing the repair cycle.
Updated customer account after every customer interaction.
Achieved or surpassed individual sales targets for portfolio of products and services which would include new customer acquisitions, sale of essentials, and vertical features on a weekly/monthly basis while achieving the highest level of customer satisfaction.
Participated in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
Responsible for opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards.
Experience
2-5 Years
Level
Executive
Education
Customer Service
Customer Care Agent I Resume
Objective : To obtain a position where I can maximize my current knowledge and abilities, which will also allow for personal growth and career advancement.
Skills : Bilingual Spanish, Type 45 Wpm, Customer Service.
Description :
Responsible for pre-arrival amendments and additional service requests.
Processed and addressed in-house customer service queries from customers, clients and suppliers in a professional courteous manner.
Researched and resolved post-departure issues in a timely manner.
Processed inquires for visa letters on a daily basis.
Scheduled tour operation for employees, categorized by standard and VIP, based on client requests and communicated confirmation of acceptance via e-mail and/or telephone.
Resolved complaints in a timely manner in the best interest of both the customer and the company for a mutually beneficial outcome.
Provided general support to Customer Care Manager and the rest of the team.
Performed other duties as deemed necessary.
Experience
0-2 Years
Level
Entry Level
Education
Associates
Customer Care Agent III Resume
Headline : Seeking full time employment that will allow me to utilize my skills and experience to the fullest. I believe my proven ability to provide the exceptional customer experience enhances my acceptability for employment.
Skills : Microsoft Office, Data Entry, Packaging, RF Scanner, Strong written, verbal, and listening skills, Problem Resolution.
Description :
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities.
Experience
5-7 Years
Level
Executive
Education
Associates
Customer Care Agent/Executive Resume
Objective : An independent minded individual who is strong-willed, purpose-driven, self-possessed and has proficient public speaking and communication skills.
Skills : microsoft word, data entry, ten key.
Description :
Required excellent listening skills in collecting customer information and answering product and service questions via telephones.
Resolved billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
Suggested product malfunction solutions to customers.
Helped customers with order placement and cancellation, while attempting to persuade them to reconsider cancellation.
Worked with the customer service manager to ensure proper customer service is delivered.
Compiled reports on overall customer satisfaction.
Built and maintained enduring customer relationships to boost sales and foster repeat business.
Experience
2-5 Years
Level
Junior
Education
M.A In INTERNATIONAL RELATIONS
Customer Care Agent/Supervisor Resume
Headline : A detail oriented and operationally diverse event planning, training and facilitation professional offering extensive experience in achieving customer satisfaction with a commitment to excellence. A demonstrated track record of improving the process and execution of meetings, events and seminars. Through organization and communication, ensure results exceed customer expectations.
Skills : Microsoft Office, Windows, Internet Explorer & Various Office equipment, Typing 50wpm.
Description :
Handles inbound customer contacts including but not limited voice, emails and online chat; listen actively to determine customer's needs and answers questions.
Demonstrates courtesy, patience and professionalism while providing information to customers.
Researches information to answer and respond to customer inquiries pertaining to USPS products and services using a telephone, computer, electronic reference tools, the internet and manuals.
Provides first contact resolutions that are clear, meets the customer's needs, and confirms the customer's understanding of the solution in accordance with contact center service standards and guidelines.
Applies USPS customer service standards on each type of contact to suggest appropriate USPS products and services, to educate customers, and maximize up-sell opportunities.
Determines complexity of inquiry and if it should be escalated and routes inquiry in a timely manner.
Identifies and reports unusual or repetitive customer inquiries, complaints or areas of misinformation to Agent Leads and Supervisors.
Creates a record of the type of contact in a computerized tracking system for referral and historical purposes.
Experience
5-7 Years
Level
Executive
Education
Nursing
Sr. Customer Care Agent Resume
Headline : Qualified Customer Service Agent with 6 years in fast-paced customer service and call center environments. Personable and professional under pressure, excelling at customer satisfaction and retention. Great computer skills and telephone etiquette while maintaining to be patient and empathetic to clients.
Skills : Active listening, Empathy, Problem-solving and communication.
Description :
Effectively managed a high-volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Processed payments on cellular and home phone accounts.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Experience
5-7 Years
Level
Executive
Education
GED
Jr. Customer Care Agent Resume
Objective : A customer service representative with 11 years of experience in a busy call center. Ability to troubleshoot and resolve customer issues pertaining to their benefits. My goal is to provide the company with the skills I have learned, while continuing to develop those skills and serve to my fullest ability.
Skills : Ability to operate computers. Knowledge of and experience.
Description :
Served as main point of contact between eHarmony and customers.
Maintained customer records by updating account information.
Ensured that all inquires/concerns were resolved promptly and effectively.
Resolved product or service problems by determining the cause of the problem and finding the best solution to solve problem.
Administered negotiation and conflict resolution techniques on financial and retention related transactions.
Diffuse calls and escalated and communicated call center technology issues/customer issues to appropriate personnel.
Experience
2-5 Years
Level
Junior
Education
Diploma
Customer Care Agent Resume
Objective : Customer Care Agent is responsible for the daily operations of our business, such as contacting customers and resolving issues. The first point of contact for all customer questions, providing friendly and knowledgeable service.
Skills : Great customer service skills, and making sales.
Description :
Responsible for Customer Relations in the telecommunications industry.
Sold phone sevice to new potential customers by providing detailed information on new products.
Assisted in the development of new customer service representative.
Prepared weekly sales reports in detail for the sales manger.
Generate repeat business through customer follow-up.
Data entry of customer information such as name, address, personal information and credit card information.
Maintain customers account to ensure quality phone service for the customer.
Contact customers in regard to their delinquent accounts to collect payment or schedule payment arrangements on their accounts.
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