A Customer Sales Support is a support representative who responds to the queries of customers and offers after-sales support. The roles and responsibilities associated with the post are listed on the Customer Sales Support Resume as – providing troubleshooting assistance for customer orders, and relevant problems, providing data and guiding to help the sales team, developing and monitoring performance indicators; managing sales tracking tools, and reporting in important information, keeping a record of sales trends, reviewing pending orders and specific customer’s requests and ensuring excellent customer service, and suggesting sales process improvements.
Those seeking this job role must mention on the resume the following skills and abilities – experience with ERP and CRM systems, proficiency with MS Office Suite, and MS Excel; strong understanding of sales principles and customer service practices; and motivational skills. While hiring for this post, employers normally look for resumes with a degree in marketing or its equivalent.
Headline : Customer Sales Support is responsible for Coaching and mentoring new hires, Providing support for sales reps on the road and at meetings (e.g., phone calls, online courses), Providing support for sales reps on the road (e.g., ticketing, shipping), Responding to sales inquiries in a timely manner (e.g., walk throughs, demos).
Skills : Ms Word, Excel, PowerPoint, Access, French, Training Assistant.
Description :
Worked as the liaison between sales, the customer and the provisioning team.
Functioned as an order writer for several different products that would provide clients with data access as well as voice over data features for their company.
Gathered technical and site information to complete order details.
Interfaced with departmental leadership (and escalated when needed) to track, clear issues and deliver service accurately and on-time.
Engaged directly with the provisioning department to receive the order numbers and updates for the client and sales team Provided technical post sale support to ensure successful customer integration and implementation of company products, services and solutions.
Trained new employees through hands on experience and mentorship.
Worked several special projects to meet company initiatives.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Marketing
Customer Sales Support Resume
Objective : Customer Sales Support with 2 years of experience in Providing technical support to customers via phone, email, and web services, Responding to customer inquiries about technical support issues, Ensuring that all customer requests are completed in a timely manner based on prioritized service levels, Working with Engineering to identify and resolve performance issues within Salesforce, and also Acting as a resource for other CSSs in the organisation regarding internal processes, policies, and procedures related to their role.
Skills : EDI Processing, Microsoft Office, Account Management, Can Type 60+ WPM, Order Processing, Inventory Control.
Description :
Worked with Sales Team to evaluate accounts for Zidian Specialty Foods Division.
Received, acknowledged and processed customer orders and follow up on deadlines being met.
Updated pricing, processing necessary paperwork for price changes, new items, deals and pre orders.
Processed invoices and credit memos for Sales.
Reviewed inventory levels for private label customers.
Coordinated with Sales and Customer s for account specific deadlines.
Generated reports as needed for specific accounts, (movement, sales volume, ad recaps through pivot tables) Creating Monthly, Quarterly and Pre Order price sheets in Great Plains.
Experience
2-5 Years
Level
Executive
Education
Business Management
Customer Sales Support Resume
Headline : Customer Sales Support with 6 years of experience in Working closely with product management and engineering to build a product road map, Identifying new features to add to a product life cycle, Providing customer support resources including but not limited to the following: phone, email, chat, ticketing system, Performing high-touch customer service in order to meet the needs of the company's clients.
Built relationship with customers and community to promote long term business growth.
Developed new market place and attain news customer and new business partner.
Electronically recharged customers account.
Served directly under the Vice President of Promotional Sales, for a manufacturer and distributor of promotional products.
Collaborated with the Vice President of Promotional Sales to create strategic plans to enhance customer satisfaction.
Worked closely with other departments to clarify information, and distribute reports.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Sales Support Resume
Headline : Customer Sales Support with 6 years of experience in Working closely with engineering in order to create documentation that correlates with the product road map, Identifying new technologies that can be integrated into products based on end user feedback or market research, Communicating effectively with senior management regarding potential solutions for an issue or issue backlog, Developing recommendations for future solutions based on actual user needs.
Skills : Recruiting, Administrative Office, Medical Office, Coordinator, Inside Sales,.
Description :
Expedited for International Sales, making sure material arrives in warehouse from vendors on a timely basis to ship out to customer, with correct paperwork.
Expedited for Domestic Sales Group; faxing or calling for bids on material needed for customer, placing purchase orders and entering orders, making sure material is received in from vendor and shipped in a timely manner to customer.
Created invoices once material has shipped.
Created expediting reports on a weekly basis in Excel for all Departments.
Helped with any problems that may occur from our customers incorrect material, damaged material, incorrect invoicing, price issues, quantity issues, etc.
Developed a relationship with customers, providing them with the right information in the right language, and helping them understand our offerings.
Communicated product features, benefits, and pricing to customers.
Experience
5-7 Years
Level
Executive
Education
MS
Customer Sales Support Resume
Summary : Customer Sales Support with 7 years of experience in Gathering requirements and build product road-maps, Developing strong relationships with large customer accounts, Supporting the sales team in marketing and support of products, including sales order fulfilment and customer service, Meeting with customers on a regular basis to understand their needs, desires, and expectations in advance of new product releases.
Skills : MIcrosoft Office 2010, Troubleshooting, Supervising.
Description :
Received, Reviewed, and Verified the accuracy of telecommunications contracts with small to medium size organizations.
Determined a company's Eligibility for DSL, and U-verse internet services.
Obtained client credit information.
Processed orders for new service.
Communicated with both clients and other departments to resolve any problems or discrepancies.
Documented all work provided to client.
Worked for Dorman Products INC in their customer sales support office.
Experience
7-10 Years
Level
Management
Education
MS
Customer Sales Support Resume
Objective : Customer Sales Support with 2 years of experience in the medical industry. Demonstrated efficient and consistent workflow in a fast-paced environment, doing in-depth research to provide a timely and accurate response to customer questions/requests.
Effectively managed a high-volume of inbound and outbound customer calls.
Responded to incident and request escalations from the Help Desk and provide technical assistance to end users.
Diagnosed complex technical issues and involve appropriate resources to speed up problem resolution.
Provided follow-up status to end users in accordance with specified support policies and procedures.
Managed queue of issues, response times, and maintain high touch with each inquiry.
Worked with tier 2 support to escalate issues, managing the priority and the proposed resolution times of those issues.
Tracked, managed, and reported upon workloads, ticket patterns, and customer feedback.
Experience
2-5 Years
Level
Executive
Education
MBA
Customer Sales Support Resume
Summary : Customer Sales Support with 9 years of experience in Providing consulting services on all aspects of selling products to customers, including online sales tools such as webinars, training, webinar design, etc, Developing pricing strategies for new products/services to meet revenue goals, Working closely with engineering on product development, Ensuring that the company's overall product strategy is aligned with business objectives, Working closely with marketing (including sales) to ensure that all marketing.
Maintained excellent customer service to both field accounts as well as Inside Sales.
Observed and participated in active interview processes.
Mentored new hires within the first month of training to ensure their success.
Implemented games to increase sales and build teamwork.
Utilized portfolio selling techniques to bring added sales to the company.
Contributed to exceeding plan in 2014 for all HGS accounts.
Improved the efficiency of customer service department 20% by providing both training for new hires and setting up training materials.
Experience
7-10 Years
Level
Management
Education
MBA In International Business
Customer Sales Support Resume
Headline : Customer Sales Support professional with successful experience in customer bid preparation, account management, customer complaint resolution and strong customer relations. Routinely interacted with customer one-on-one to establish and maintain productive rapport. Attended government meetings and met with customers to help generate sales.
Skills : Customer Service, Training, System Order Management.
Description :
Answered inbound telephone calls and engaged with customers, asking and clarifying questions as necessary to fully understand telephone equipment needs.
Accessed customer account information in Customer Relationship Management software and updated accounts resolve problems and process transactions (orders, returns, credits, etc.).
Processed customer orders received via email, fax, and phone for products and services.
Participated in ongoing training and engaged in self-development of products and services.
Provided customer support by handling inquiries as they relate to pricing, availability, product recommendations, and telephone system order processing.
Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services.
Assisted customers with returns, purchase of store protection plans and services Trained 3 groups of new staff members in providing dedicated customer services to patrons.
Experience
5-7 Years
Level
Executive
Education
Diploma
Customer Sales Support Resume
Summary : Enthusiastic and analytical individual inspired by customer service with the ability to build strong customer relationships. Highly motivated, goal oriented individual committed to excellence in any task undertaken. Possesses strong technical skills and organisational ability. Detail oriented, personable and able to work with peer, management, and customers alike and works well within a team or independently.
Answered a constant flow of customer calls with up to 2 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Worked in a fast paced environment with constant change that requires adaptability and accountability.
Responded to customer inquiries via email, phone or in person.
Met with customers on a regular basis (at least once a week).
Managed customer support tasks such as tickets, removal requests and service requests.
Trained employees in how to use our product effectively.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Customer Sales Support Resume
Objective : Qualified Customer Sales Support with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Motivated customer service specialist with over 5 years retail experience in a fast-paced, team-based environment. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Skills : Planning, Leadership, Technical Skills.
Description :
Ensured that the product is configured properly to meet customer needs.
Helped customers with technical issues and resolving problems.
Collected and presented data on products sold, sales cycle time, and other key performance indicators.
Maintained relationship with customers and vendors, including the ability to work remotely.
Represented the company at conferences, trade shows, etc.
Worked with senior management to resolve customer issues quickly and efficiently.
Implemented and maintain customer service processes for your product.
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