Front office associates provide overall support to the guests who stay at hotels. The roles and responsibilities shouldered by these associates include the following – welcoming and greeting guests, performing check-in, allocating rooms as per the guest’s needs, assisting guests in completing check-in process, monitoring hotel operations, coordinating with laundry and other department employees, handling reservations, assisting in checking out process and collaborating with other hotel employees.
A well-drafted Front Office Associate Resume emphasizes the following skills and abilities – good communication abilities, a courteous attitude, attention to details, computer competencies, good networking abilities, a thorough knowledge of nearby places and bilingual speaking skills. Most of the successful resumes mention a degree in hospitality or hotel management or tourism.
Summary : Full-time employment as Medical Secretary/Front Office Associate using all of the previous experience and working to the fullest potential.
Skills : EMR, Microsoft Office, Microsoft Office, Microsoft Word, Microsoft Word, Interpersonal Skills, Interpersonal Skills, Customer Service.
Description :
Working as a front office associate in a busy physician's office.
Greeting patients and responding to telephone and in-person requests.
Verifying demographic and insurance information.
Using high volume multi-line phone system, relaying messages and scheduling appointments.
Managing physician's schedule and planning meetings.
Collecting and posting co-payments, balancing daily.
Answer and screen inbound calls, administrative duties, data entry.
Answered phone and directed phone calls to necessary staff, made and confirmed hotel & spa reservations, processed credit card and debit card payments.
Experience
10+ Years
Level
Senior
Education
Diploma
Sr. Front Office Associate Resume
Headline : Front Office Associate with 3+ years experience in a fast-paced pediatric office. Professional, well-organized, and motivated to further a career in the medical field.
Skills : Microsoft Office, Fosse, Quickbooks.
Description :
Answers multi-line phone, schedules appointments, registers new patients using Misys software.
Works front desk at emergency clinic hours, including patient registration, entering insurance information, and patient information.
Closes office at night locks safe with money and prescription box.
Daily data entry into the Virginia Immunization Information System.
Provided front end customer service, greeting customers, working with customers on the phone and assisting with sales of hearing aid related products.
Operated a multiline phone system, setting appointments and contacting prospective clients.
Completed basic clerical duties including creating client files, maintaining filing system and using modern office equipment.
Experience
5-7 Years
Level
Executive
Education
Nursing
Jr. Front Office Associate Resume
Summary : Seeking an office support position in a non-profit organization, medical office, or small business. Extensive customer service experience with the general public and in medical settings.
Skills : Telephone console, Copier and Fax machine.
Description :
Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.
Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
Schedules appointments and enters appointment date and time into computerized scheduler.
Register patients by verifying that patient's records are up to date and accurate.
Makes appropriate changes in a computer system and on patient's chart.
Verifies insurance coverage for planned treatment via Passport or calling Insurance Company. Collects payment from patients and reconciles daily cash reports.
Managed phone calls, maintained a house bank and made a report of receipts daily.
Assisted guests with registration in a fast-paced convention hotel with 854 rooms.
Experience
7-10 Years
Level
Management
Education
Associate Of Science
Front Office Associate III Resume
Objective : Professional experience within accounting, customer service, and legal milieu dealing with a myriad of novelty situations. Seeking a managerial position requiring well-developed communication and administrative skills.
Skills : Microsoft Office, USA Staffing, Defense Civilian Personnel Data System, Joint Personnel Adjudication System.
Description :
Informed patients any outstanding balance File patient charts.
Call patients daily to confirm next-day appointments.
Answering phone and schedule appointments.
Greet patients Register new patients according to established office protocols Maintain and manage patient records in compliance with privacy and security regulations Answer and manage incoming calls.
Represented 10 specialty physicians -Maintained daily accounts receivables, prepared and balanced all bank deposits.
Implemented authorization procedures between physician offices and insurance companies.
Scheduled and coordinated new patient and follow-up appointments as well as coordinate all insurance activity.
Experience
2-5 Years
Level
Junior
Education
Psychology
Front Office Associate II Resume
Objective : To obtain a customer service position with a company that has great growth opportunities and promotes based on skills and abilities.
Skills : NextGen, EPM, EHR.
Description :
Greet patients or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Register patients on provider schedules by verifying insurance and/or collecting co-pays and payments on a sliding scale fee.
Input proof of income for patient assistance program for self pay patients.
Review records for completeness, accuracy, and compliance with regulations.
Protect the security of medical records to ensure that confidentiality is maintained.
Transmit information or documents to insurance, using computer, mail, or facsimile machine.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Experience
2-5 Years
Level
Junior
Education
Diploma
Front Office Associate I Resume
Headline : Experienced office professional. Able to handle a high volume of tasks in a fast-paced environment, with minimum supervision, while maintaining an emphasis on the highest quality of consumer service.
Trained other staff members to perform work activities, such as using computer applications.
Collected, counted and disbursed money, did basic bookkeeping and completed banking transactions.
Communicated with customers, employees and other individuals to answer questions, disseminated and explained information, took orders and addressed complaints.
Answered telephones, directed calls and took messages.
Compiled, copied, sorted and filed records of office activities, business transactions and other activities.
Inventoried and ordered materials, supplies and services.
Monitored and directed the work of lower-level clerks.
Reviewed files, records, and other documents to obtain information to respond to requests.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Front Office Associate/Assistant Resume
Summary : Highly qualified Front Office Associate with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and the collaborative environment in which your company prides itself.
Skills : Medical Biller, Customer Service.
Description :
Scheduled and confirmed appointments, submitted and retrieved referrals.
Accurately and efficiently assist physician, office staff and patients, with urgent on-the-spot needs, often simultaneously.
Pull, prepare and file medical charts for new and established patients.
Enter, confirm and update patients' demographic information.
Prepare, request, submit and/or accurately complete patient forms Perform patient eligibility verification on and up to 100 patients daily.
Check patients in and out, schedule and confirm all home-based, procedural and specialty appointments.
Collect insurance cards, co-insurance, co-payments and deductibles.
Follow up on all missed appointments by mail or by phone.
Experience
7-10 Years
Level
Management
Education
Medical Administration
Front Office Associate/Specialist Resume
Summary : Responsible for Answering and managing incoming and outgoing calls while recording accurate messages, and alsoCoordinating hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments.
Skills : Strong work ethic/Verbal communication skills.
Description :
Check-in and outpatients at the front office.
Performs data entry into electronic charts.
Scans all information into electronic charts.
Typed and sent detailed patient messages to the nursing staff.
Answered phones, experience with Microsoft Office, customer relations, check-in patients.
Scheduling and confirming appointments, general office duties, hearing aid cleaning and repairs.
Scheduling and confirming appointments, general office duties, hearing aid cleaning and repairs.
Experience
7-10 Years
Level
Management
Education
Administrative
Front Office Associate/Consultant Resume
Objective : Willing to work in the challenging position of Administrative Assistant in a reputed organization where will get an opportunity to utilize all skills and knowledge of the field.
Skills : Language Skills, English and Spanish, Excellent Communication Skills both written and verval.
Description :
Implemented strategies for front office that support achievement of the hotel's goals.
Ensured front desk handles billing and cash in accordance with hotel's standards.
Developed and implemented strategies and practices which support employee engagements.
House Keeping Attendant Cleaned assigned guest units in accordance with company standards.
Stocked and maintains housekeeping carts and storage rooms.
Reported maintenance issues to Rooms Inspector/Manager immediately.
Properly tagged lost and found items and turned them in to management.
Experience
2-5 Years
Level
Junior
Education
Office Administration
Front Office Associate/Executive Resume
Summary : The legal assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills : Social Media Marketing, Social Media Management, Excel, Word, Research, Management.
Description :
Screened personal and business calls and directed them to the appropriate party.
Maintained appropriate filing of personal and professional documentation.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Experience
7-10 Years
Level
Management
Education
Associate Of Applied Science
Front Office Associate/Supervisor Resume
Summary : A consummate professional with excellent communication and organizational skills. Great attitude and profound attention to detail and analytical processes in difficult environments.
Skills : Insurance Verification, Medical Terminology, Medicaid, Medicare, Medical Records, Call Center.
Description :
Making sure patients are checked in and out on time and in a timely manner.
Reviewing insurance cards and making sure they are up to date.
Verifying insurances visits and for procedures as well as verifying necessary medical codes.
Working with Medicaid and Medicare plans as well as their sub plans such as VA premiere, Humana, Anthem Healthkeepers plus and many more.
Verifying codes for Medicaid plans for visits.
Working up charts for the next day as well as phone calls to ensure the patient will arrive.
Working with debt collectors to inform patients of debts needing to be paid before visits.
Experience
7-10 Years
Level
Management
Education
Diploma
Front Office Associate Resume
Headline : Professional front office associate with over 12 years of experience including excellent customer service skills. A trustworthy individual with a great sense of humor and a warm smile seeking a position that will allow me to further utilize skills and acquire new abilities.
Skills : Microsoft Office Suite, Managing Skills.
Description :
Checked guests in and out at the front desk of a busy hotel.
Greeted guests and give them advice on the local area in regards to directions, activities and dining.
Resolve conflicts and complaints from customers.
Assist the general manager in delegation of duties for office staff.
Prepare log books for passed down information, lost and found items, and new or unknown situations.
Utilize Redistay computer program and Microsoft Office Suite, primarily Excel, for filing and documentation.
Inspect the property and rooms for safety or hygienic concerns.
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