Guest Services Supervisor Resume Samples

A Guest Services Supervisor will supervise the overall Guest Service department and its staff members. The job description and duties listed on the Guest Services Supervisor Resume include the following – ensuring all guests are assisting with all service issues, queries, and complaints; making sure the guest service staffs are well-trained in all areas and that they render high standard of guest service; supervising the staff and making sure all guests are satisfied with the services provided and taking prompt actions if needed on workers.

While the exact duties vary based on the type of hospitality industry, the required skills are common and include – complete and thorough knowledge of the organization’s policies and procedures; familiarity with safety and emergency procedures; strong telephone mannerism; and the passion to help others. While a degree is not a must, possessing a high school diploma or GED will be an asset.

Guest Services Supervisor Resume example

Guest Services Supervisor Resume

Headline : To obtain a Guest Services Supervisor position where  skills and experience will assist in; career.

Skills : MS Office, Management.

Description :

    1. Supervises guest service desk daily operations.
    2. Provides necessary communication to management and other departments.
    3. Performs and assists in overseeing guest service duties, activities and responsibilities to include providing outstanding guest satisfaction and courteous cooperation with fellow associates in all departments.
    4. Checks guests in/out in the most efficient and courteous manner.
    5. Collects balances and post appropriate room charges.
    6. Answers and transfers calls using proper telephone etiquette (PICTURE voice).
    7. Answers questions regarding local restaurants and attractions.
    8. Gives accurate directions to the resort and local attractions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma


Sr. Guest Services Supervisor Resume

Summary : Seeking a Guest Services Supervisor position in a well-established company where education and experience will have valuable application.

Skills : Microsoft Office, Typing, Switchboard.

Description :

    1. Oversees front desk operations.
    2. Provides guest service, guidance and leadership to ensure consistent customer service is provided.
    3. Assigns and instructs team members in details of work.
    4. Monitors lobby traffic to make staffing adjustments accordingly.
    5. Resolves customer complaints.
    6. Trains, supervises, schedules and assists in evaluating staff.
    7. Adheres to safety and emergency procedures and policies (i.e.evacuation, first aid, etc.) to include removing all safety hazards.
    8. Maintains thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
A.A.


Jr. Guest Services Supervisor Resume

Objective : Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering excellent guest services and producing high quality results with little supervision.

Skills : Multi-Line Phone System, Microsoft Office, Spring Miller System.

Description :

    1. Solely maintains the duties in the Business Center while supervising over the Concierge Desk.
    2. Trains in many areas at the hotel such as the Front Desk, Bellstand, PBX, Gift Shop and Shipping Department.
    3. Keeps track of daily log books for the Business Center and the Concierge Desk, do the schedule, and train current and future employees to work in these areas.
    4. Responsible for handling any situation that pertains to all guests.
    5. Responsible for Concierge duties include making flight arrangements, booking hotel rooms, dining reservations, purchasing tickets online for various events, and any transportation for in house guests or future guests.
    6. Handles those with all previous experience here at the resort.
    7. Maintains log books for these certificates, beach & water park tickets, comp tickets, amenities baskets, and transportation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Guest Services Supervisor I Resume

Objective : Business administration professional and customer service expert offering strong organizational and versatile office management skills. Detailed experience in building client/vendor databases, optimizing billing processes and crafting high-impact bid proposals. Areas of expertise include: strategic planning, organizing, state and federal procurement, accounts payable, accounts receivables, general accounting, time management, office operations, creative problem solving, clear communication, leadership ability, correspondence creation, problem resolution, detailed analysis, executive office support, and technical support.

Skills : Microsoft Office, Outlook, SalesForce, Windows OS, MacOS, Word, TimeShareWare TSW.

Description :

    1. Oversees all front desk operations that work in harmony with other departments to a resort that houses over a thousand guests simultaneously.
    2. Responds to all internal and external customers with special attention.
    3. Takes initiate while adapting to change and stay customer-focused at all times.
    4. Organizes and diligent with excellent written, oral and interactive communication skills.
    5. Sets and manages productivity standards.
    6. Applies effective sound judgement when under pressure.
    7. Applies strategic thinking that are results driven.
    8. Prioritizes, assigns and reviews duties and work activities to meet productivity and quality goals.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Guest Services Supervisor II Resume

Headline : To secure a challenging and exciting Guest Services Supervisor position in the Fitness Industry. A company that provides an opportunity for growth and promotion would be preferred.

Skills : MS Office, Management.

Description :

    1. Manages, trains, and organizes the activities of all elevator ambassadors, ticket ambassadors, and photo ambassadors.
    2. Works in conjunction with Hyatt Engineering, Tower Security, Event Networks Retail, Hunt, and the janitorial contractor to ensure needs, guest service standards, and objectives are met.
    3. Establishes a customer first attitude in all ambassadors and sales staff.
    4. Coordinates and facilitates event arrivals and departures.
    5. Provides tours to VIPs, clients, partners, etc.
    6. Manages and tracks all photo inventory.
    7. Learns photography software and stay current on capabilities and upgrades, as well as green screen capabilities.
    8. Ensures smooth and orderly flow of guests that complies with all safety and security regulations.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Guest Services Supervisor III Resume

Summary : To obtain employment utilizing extensive linguistic skills, both written and verbal, to provide your organization with excellence in service and product, ensuring growth and success of said establishment; Bring to company an extensive knowledge of professional terminology spanning a large number of disciplines.

Skills : Microsoft Office Suite, Medical Records, Medical Billing, Computer , Written Communication.

Description :

    1. Ensures each guest has a Legendary dining experience.
    2. Responsible for the meet, but exceed the expectations of our guests easily interacting with each one as they come in our establishment.
    3. Regularly attends to our guests and community members, thereby strengthening the relationship Pizza Ranch enjoys with the overall community.
    4. Directs a variety of crew members and ensure quality performance throughout the shift.
    5. Supports the General Manager in his daily operations and help delegate tasks appropriately to other supervisors or crew members.
    6. Assists in overall task and project organization and have implemented improved communication policies between the various supervisors as a means of improving overall efficiency.
    7. Manages multiple station activity and their assigned crew member, providing direction, help, or praise as warranted.
    8. Continually encourages teamwork and support of each crew member.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Asst. Guest Services Supervisor Resume

Objective : Results-oriented individual with diverse background in sales, business, management, hospitality, and customer service.

Skills : Customer Service, Management.

Description :

    1. Responsible for daily operation of guest service shift.
    2. Plans daily front and back of house guest service operations.
    3. Provides proper check-in check-out procedures, analyze reports, communicate daily arrivals- departures, and room inventory needs.
    4. Ensures daily check list duties and tasks are completed.
    5. Maintains positive customer and associate relationships.
    6. Trains develops and coaches associates to resolve guest opportunities.
    7. Delivers Count On service to ensure guest satisfaction exceeded expectations.
    8. Ensures guests receive excellent service during their stay with us.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Associate Guest Services Supervisor Resume

Headline : Dedicated professional with 5+ years combined experience in customer service, community outreach, hospitality environments and administrative expertise. Extensive experience working with surrounding communities in a public affairs/community relations focus. Seeking a career that will enhance knowledge, challenge abilities and utilize  skills. 

Skills : Management, Organizing.

Description :

    1. Responsible for supervision of all duties performed by front desk employees.
    2. Accountable for the proper training of 12 employees.
    3. Responsible for daily monitoring of all service levels provided by employees to guests and other fellow employees.
    4. Responsible for maintaining and monitoring that all employees follow proper cash handling procedures.
    5. Computed bills, collected payments, and made change for guests.
    6. Coordinated the scheduling, reporting and accounting procedures.
    7. Directed all patrons in person, and over the phone, to the correct department.
    8. Responsible for assisting guests with issues and complaints, with empathy and a focus on guest satisfaction.
    9. Answered all inquiries and made suggestions for guests based on individual needs, pertaining to hotel services, travel directions and local tourists attractions.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Lead Guest Services Supervisor Resume

Summary : To utilize extensive organizational and time-management skills to succeed in a team-oriented, fast-paced environment.

Skills : Microsoft Office, Computer Data Management.

Description :

    1. Provided outstanding customer service,self-starter possessing the ability to quickly assess work requirements and achieve desired results for organizational success.
    2. Managed computerized registration via Excel and Microsoft Access.
    3. Managed financial transactions, payments and reconciliations.
    4. Processed forms, filing, ensure policies and procedures are followed and explained to customers.
    5. Performed sales and marketing for business services including participating in local events.
    6. Assisted guest where needed to make their visit conformable as possible.
    7. Assisted in creating work schedules and ordering all hotel supplies pertaining to the front office.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's

Guest Services Supervisor Resume

Objective : To receive a Guest Services Supervisor position based on  previous experience with opportunity for advancement.

Skills : Management, Organizing.

Description :

    1. Supervised Front Office personnel ensured all team members adhere to standard operating procedures and reservation sales.
    2. Monitored room availability: check-ins and check-outs, housekeeping, maintenance, and room service activity.
    3. Verified billing, directed workflow, resolved guest and staff issues/problems.
    4. Oversaw customer service inquiries via telephone/email/in-person to resolve billing or accommodation issues.
    5. Directed workflow of staff and resolved any issues/problems for smooth operation.
    6. Trained, coached and counselled the front desk team members on policies, procedures and suggestive selling techniques.
    7. Motivated staff: set goals, provided ongoing feedback, and rewarded/recognized team members.
    8. Analyzed quality issues, identified training needs and ensured implementation to improve results.
    9. Promoted employee collaboration, positive & professional climate.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
M.S.