Guest Services Supervisor Resume
Headline : To obtain a Guest Services Supervisor position where skills and experience will assist in; career. Guest service supervisors oversee and train service staff to ensure a high quality of service in their establishment. They work across many types of industries, including hotels, resorts, casinos, country clubs, and other guest-centered places.
Skills : MS Office, Management.
Description :
- Supervises guest service desk daily operations.
- Provides necessary communication to management and other departments.
- Performs and assists in overseeing guest service duties, activities and responsibilities to include providing outstanding guest satisfaction and courteous cooperation with fellow associates in all departments.
- Checks guests in/out in the most efficient and courteous manner.
- Collects balances and post appropriate room charges.
- Answers and transfers calls using proper telephone etiquette (PICTURE voice).
- Answers questions regarding local restaurants and attractions.
- Gives accurate directions to the resort and local attractions.
Experience
5-7 Years
Level
Executive
Education
Diploma
Sr. Guest Services Supervisor Resume
Summary : Seeking a Guest Services Supervisor position in a well-established company where education and experience will have valuable application.
Skills : Microsoft Office, Typing, Switchboard.
Description :
- Oversees front desk operations.
- Provides guest service, guidance and leadership to ensure consistent customer service is provided.
- Assigns and instructs team members in details of work.
- Monitors lobby traffic to make staffing adjustments accordingly.
- Resolves customer complaints.
- Trains, supervises, schedules and assists in evaluating staff.
- Adheres to safety and emergency procedures and policies (i.e.evacuation, first aid, etc.) to include removing all safety hazards.
- Maintains thorough knowledge of hotel information including but not limited to room categories, room rates, packages, promotions, local area, attractions and events.
Experience
10+ Years
Level
Senior
Education
A.A.
Jr. Guest Services Supervisor Resume
Objective : Guest Services Supervisor is responsible for the overall operation of the front desk and the guest experience in a hotel or resort. This includes managing the front desk, providing customer service, and overseeing housekeeping. It also includes developing strong relationships with guests and staff members to ensure a positive experience.
Skills : Multi-Line Phone System, Microsoft Office, Spring Miller System.
Description :
- Solely maintains the duties in the Business Center while supervising over the Concierge Desk.
- Trains in many areas at the hotel such as the Front Desk, Bellstand, PBX, Gift Shop and Shipping Department.
- Keeps track of daily log books for the Business Center and the Concierge Desk, do the schedule, and train current and future employees to work in these areas.
- Responsible for handling any situation that pertains to all guests.
- Responsible for Concierge duties include making flight arrangements, booking hotel rooms, dining reservations, purchasing tickets online for various events, and any transportation for in house guests or future guests.
- Handles those with all previous experience here at the resort.
- Maintains log books for these certificates, beach & water park tickets, comp tickets, amenities baskets, and transportation.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Guest Services Supervisor I Resume
Objective : Business administration professional and customer service expert offering strong organizational and versatile office management skills. Detailed experience in building client/vendor databases, optimizing billing processes and crafting high-impact bid proposals.
Skills : Microsoft Office, Outlook, SalesForce, Windows OS, MacOS, Word, TimeShareWare TSW.
Description :
- Oversees all front desk operations that work in harmony with other departments to a resort that houses over a thousand guests simultaneously.
- Responds to all internal and external customers with special attention.
- Takes initiate while adapting to change and stay customer-focused at all times.
- Organizes and diligent with excellent written, oral and interactive communication skills.
- Sets and manages productivity standards.
- Applies effective sound judgement when under pressure.
- Applies strategic thinking that are results driven.
- Prioritizes, assigns and reviews duties and work activities to meet productivity and quality goals.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Guest Services Supervisor II Resume
Headline : To secure a challenging and exciting Guest Services Supervisor position in the Fitness Industry. A company that provides an opportunity for growth and promotion would be preferred.
Skills : MS Office, Management.
Description :
- Manages, trains, and organizes the activities of all elevator ambassadors, ticket ambassadors, and photo ambassadors.
- Works in conjunction with Hyatt Engineering, Tower Security, Event Networks Retail, Hunt, and the janitorial contractor to ensure needs, guest service standards, and objectives are met.
- Establishes a customer first attitude in all ambassadors and sales staff.
- Coordinates and facilitates event arrivals and departures.
- Provides tours to VIPs, clients, partners, etc.
- Manages and tracks all photo inventory.
- Learns photography software and stay current on capabilities and upgrades, as well as green screen capabilities.
- Ensures smooth and orderly flow of guests that complies with all safety and security regulations.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Guest Services Supervisor III Resume
Summary : To obtain employment utilizing extensive linguistic skills, both written and verbal, to provide your organization with excellence in service and product, ensuring growth and success of said establishment; Bring to company an extensive knowledge of professional terminology spanning a large number of disciplines.
Skills : Microsoft Office Suite, Medical Records, Medical Billing, Computer , Written Communication.
Description :
- Ensures each guest has a Legendary dining experience.
- Responsible for the meet, but exceed the expectations of our guests easily interacting with each one as they come in our establishment.
- Regularly attends to our guests and community members, thereby strengthening the relationship Pizza Ranch enjoys with the overall community.
- Directs a variety of crew members and ensure quality performance throughout the shift.
- Supports the General Manager in his daily operations and help delegate tasks appropriately to other supervisors or crew members.
- Assists in overall task and project organization and have implemented improved communication policies between the various supervisors as a means of improving overall efficiency.
- Manages multiple station activity and their assigned crew member, providing direction, help, or praise as warranted.
- Continually encourages teamwork and support of each crew member.
Experience
7-10 Years
Level
Management
Education
Bachelor's
Asst. Guest Services Supervisor Resume
Objective : Results-oriented individual with diverse background in sales, business, management, hospitality, and customer service.
Skills : Customer Service, Management.
Description :
- Responsible for daily operation of guest service shift.
- Plans daily front and back of house guest service operations.
- Provides proper check-in check-out procedures, analyze reports, communicate daily arrivals- departures, and room inventory needs.
- Ensures daily check list duties and tasks are completed.
- Maintains positive customer and associate relationships.
- Trains develops and coaches associates to resolve guest opportunities.
- Delivers Count On service to ensure guest satisfaction exceeded expectations.
- Ensures guests receive excellent service during their stay with us.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
Associate Guest Services Supervisor Resume
Headline : Dedicated professional with 5+ years combined experience in customer service, community outreach, hospitality environments and administrative expertise. Extensive experience working with surrounding communities in a public affairs/community relations focus. Seeking a career that will enhance knowledge, challenge abilities and utilize skills.
Skills : Management, Organizing.
Description :
- Responsible for supervision of all duties performed by front desk employees.
- Accountable for the proper training of 12 employees.
- Responsible for daily monitoring of all service levels provided by employees to guests and other fellow employees.
- Responsible for maintaining and monitoring that all employees follow proper cash handling procedures.
- Computed bills, collected payments, and made change for guests.
- Coordinated the scheduling, reporting and accounting procedures.
- Directed all patrons in person, and over the phone, to the correct department.
- Responsible for assisting guests with issues and complaints, with empathy and a focus on guest satisfaction.
- Answered all inquiries and made suggestions for guests based on individual needs, pertaining to hotel services, travel directions and local tourists attractions.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
Lead Guest Services Supervisor Resume
Summary : To utilize extensive organizational and time-management skills to succeed in a team-oriented, fast-paced environment.
Skills : Microsoft Office, Computer Data Management.
Description :
- Provided outstanding customer service,self-starter possessing the ability to quickly assess work requirements and achieve desired results for organizational success.
- Managed computerized registration via Excel and Microsoft Access.
- Managed financial transactions, payments and reconciliations.
- Processed forms, filing, ensure policies and procedures are followed and explained to customers.
- Performed sales and marketing for business services including participating in local events.
- Assisted guest where needed to make their visit conformable as possible.
- Assisted in creating work schedules and ordering all hotel supplies pertaining to the front office.
Experience
10+ Years
Level
Senior
Education
Bachelor's
Guest Services Supervisor Resume
Objective : To receive a Guest Services Supervisor position based on previous experience with opportunity for advancement.
Skills : Management, Organizing.
Description :
- Supervised Front Office personnel ensured all team members adhere to standard operating procedures and reservation sales.
- Monitored room availability: check-ins and check-outs, housekeeping, maintenance, and room service activity.
- Verified billing, directed workflow, resolved guest and staff issues/problems.
- Oversaw customer service inquiries via telephone/email/in-person to resolve billing or accommodation issues.
- Directed workflow of staff and resolved any issues/problems for smooth operation.
- Trained, coached and counselled the front desk team members on policies, procedures and suggestive selling techniques.
- Motivated staff: set goals, provided ongoing feedback, and rewarded/recognized team members.
- Analyzed quality issues, identified training needs and ensured implementation to improve results.
- Promoted employee collaboration, positive & professional climate.
Experience
2-5 Years
Level
Junior
Education
M.S.
