The Head Receptionist works at the front desk areas and is accountable for greeting visitors and performing related administrative tasks. The major tasks and duties that are mentioned on the Head Receptionist Resume are – notifying staff about visitor’s arrival, directing visitors to appropriate personnel, receiving phone calls and providing necessary information, answering to inquiries, training all other receptionists in the company, performing hiring and firing of receptionists throughout the company, collecting information from receptionists about available vacation hours, delegating work to receptionists, keeping the company website current and fresh, and adding fresh content to it periodically.
Those aiming for this position should embrace skills such as – an extreme level of organization and communication skills, computer skills mainly in MS Office and Adobe programs, the ability to maintain and update company website, leadership skills, knowledge of typing and data entry and training skills. A high school diploma and a relevant certification is the minimum qualification expected by employers.
Summary : Seeking a position as a receptionist where I can meet the challenges of a demanding work environment. Obtain a position as a receptionist in a company that recognizes hard work.
Skills : Adobe Photoshop, Microsoft Office, Microsoft Outlook,.
Adeptly managed a multi-line phone system and pleasantly greeted all clients.
Answered an average of 25 calls per day by addressing client inquiries, requests and scheduling appointments o Retained customers by calling to remind about scheduled appointments.
Maintained physical and computer-based filing systems o Assisted in the maintenance of medical charts and/or electronic medical record o Input data into computer programs and filing systems.
Prepared new files and assigned tracking identification numbers.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems.
Filled prescriptions and coordinated refills for clients.
Prepared estimates for care, and presented invoices and collect payment from clients.
Identified and resolved patient billing and payment issues.
Diploma In Medical
Head Receptionist/Representative Resume
Objective : Focused on driving productivity by leveraging strong front office management skills. Enthusiastic with excellent people skills and dedicated work ethic. Enters orders and information quickly and accurately. Highly enthusiastic customer service professional with 6 years with people interface experience. Seeks a position of increased responsibility and authority.
Skills : Proficient in Microsoft Word, PowerPoint and Excel;.
Handles the phones and the reception desk.
Receives visitors and clients as prescribed by the Department Head and the Client Service Team Leader and Office Manager.
Refers all incoming calls to the appropriate manager and returns calls as directed.
Support and coordinate the needs of all managers by coordinating schedules, composing routing letters and memoranda, and replying to requests as directed, validating parking.
Preform all other administrative duties, including filling, photocopying and organizing the work areas, ensuring the work areas are fully stocked a directed.
Update spreadsheets or database to assist in the tracking of information.
Prepares regular reports following established procedures such as calls reports, visit reports.
Routes or answers routine correspondence or questions that do not require supervisor attention.
Bachelor Of Science
Head Receptionist/Executive Resume
Objective : To obtain a challenging position where knowledge of exercising priority judgment, establishing effective working relations and managing schedules that can be utilized to sustain executives office operations.
Skills : Bilingual spanish.
To induct and instruct the use of all equipment associated with the Reception area to enable staff to use the equipment effectively.
To ensure all reception staff answer the telephone in a clear, positive and professional manner to ensure good customer care of all enquiries.
To ensure that all visitors to the Facilities, are made welcome, ascertaining their requirements, assisting them with general information or passing them on the appropriate person.
Checked cashiers and POS system in and out to verified banks and deposits at the end of each shift.
Trained and supervise all front office personnel.
Prepared revenue and occupancy forecasting as well as performance reports.
Operated all aspects of Front office computer system including software maintenance, report generation.
Masters In General
Sr. Head Receptionist Resume
Summary : Multifaceted, seasoned, and extremely tenacious professional with extensive experience and comprehensive knowledge in managing and overseeing the entire phases of veterinary business operations Skilled at handling veterinary practice and various other responsibilities including human resources, patient care standards, inventory management, and building maintenance.
Skills : 90wpm, Web Developement, Networking, Microsoft Office, V-Tech Software, Hippa Regulations, Osha, Inventory Management, Exceptional Customer Service, Medical Terminology.
Responsible for training of new staff and supervision of two full time and one part time staff member.
Work directly with three Veterinarians to effectively schedule appointments, manage patient flow, and handle triage of arriving patients.
Accountable for end of the day processing, reconciling of receipts, income reports, deposits, credit control, monitoring debtors, sending monthly statements, and overdue accounts.
Oversee posted transactions to assure limited missed charges.
Monitor the monthly reporting of controlled substances in accordance with DEA regulations.
Send personalized reminders to clients whose pets are due for upcoming service to ensure client compliance.
Summary : To obtain a position with your organization focusing on customer service and to be part of a hard working team.
Skills : Electronic Medical Records, Microsoft Outlook, Microsoft.
Assist patients with check in and check out procedures.
Assist patients with verifying vision and medical insurances for routine vision visits as well as medical office visits.
Answer multi-line telephone to assist patients with questions, orders, and appointments.
Perform pre-examination for the Optometrist including medical history, complaints, required testing, as well as checking glucose levels and blood pressure.
Schedule appointments for patients and/or family members using an electronic medical record system.
Schedule appointments for medical visits including Glaucoma evaluations, office visits and referrals to specialists.
Place orders for patients and apply insurance to orders.
Explain insurance benefits to patients and out of pocket costs.
Bachelor's Of Science
Head Receptionist II Resume
Objective : Office Assistant who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Skills : Microsoft office.
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Coded inpatient charts at a rate of number per hour or number per day.
Professionally and courteously verified appointment times with patients.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation.
Maintained updated knowledge of coding requirements, through continuing education and certification renewal.
Adeptly managed a multi-line phone system and pleasantly greeted all patients.
Verified patients' eligibility and claims status with insurance agencies.
High School Diploma
Head Receptionist I Resume
Summary : Organized, independent worker with strong time-management skills. Self-motivated with exceptional Communication and computer capabilities.
Skills : Photo Editing and Manipulation, Graphics and Logo Design, Customer Service, Data Entry, Typing, Internet Research, Web Design, Animation.
Worked directly with clients from Genco to achieve a safe and friendly environment.
Supported Chief Nette Hall, Access Coordinator with daily operational functions.
Analyzed departmental documents for appropriate distribution and filing.
Created proxy cards to allow temp agencies, vendors, and clients into the building.
Activated and deactivated badges for teammates.
Responded to teammate's emails in a timely and appropriate manner.
Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing New product information.
Politely assisted customers in person and via telephone.
Certificate Of Planning
Head Receptionist/Administrative Resume
Objective : Professional who demonstrates strong work ethics, as well as dedication to excellence, loyalty and performance. An effective communicator with strong organizational and problem solving skills.
Skills : Fluent in English and Spanish. Works well with computers, scanners and copy machines. Familiar with Microsoft office programs.Works well individually and with others.
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company's mission and values.
Followed up with customers each week to verify that they were satisfied with purchases.
Answered customer telephone calls promptly and in an appropriate manner.
Determined customer needs by asking relevant questions and listening actively to the responses.
Built long-term customer relationships and advised customers on purchases and promotions.
Head Receptionist/Consultant Resume
Summary : Experienced Veterinary Receptionist with over 20 years in the field. Focused on providing great customer service, representing the practice in the best possible light to the customer, and building strong relationships between customers, their pets, and the practice.
Skills : Microsoft Office: Excel, Word, and PowerPoint.
Maintained a friendly, engaging and welcoming attitude and atmosphere for customers and their pets.
Answering questions, assuring customers felt they'd made the right decision in choosing our hospital.
Executed patient intake for boarding, ultrasound, anesthetic procedures i.e.surgical, dental, other Assisted customers by phone, scheduling appointments, treatments.
Obtaining previous patient records, sending out patient records, prescription refills.
Engaged in active conversation with clients over feline behavioral issues in an attempt to help them better understand their feline pets.
Collaborated with multiple departments in improving the overall quality and efficiency of customer visits.
Successfully managed database for parking garage applications and distributed parking permits.
High School Diploma
Head Receptionist/Representative Resume
Objective : Over fifteen years of work experience have prepared me as an eligible candidate for this position, Customer Services, and Administrative Assistant positions. Considerable amount of experience along with my strong customer service skills can be used for any company's growth.
Skills : legal office skills, key professional business letters.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from client or the public.
Provide information about establishment, employees within the organization, or services provided.
Receive payment and record receipts for services.
Schedule appointments and maintain and update appointment calendars.
Keep a current record of staff members' whereabouts and availability.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
High School Diploma
Head Receptionist Resume
Headline : Occupied positions as a receptionist, freelance graphic designer, cashier and store clerk, newspaper editor, and courier for a law firm.
Skills : Interpersonal Skills, Leadership, Microsoft Word, Organization, Receptionist, Scheduling, Training, Team Player.
Ensured complete customer profile data into Elead system which enabled more follow up, directly resulting in increased sales.
Made sure lobby, cafe and receptionist workstation were constantly cleaned and stocked.
Overseen a team of 4-6 part-time receptionist.
Managed all staffing issues within the receptionist area.
Welcomed and greeted guest in a welcoming environment.
Answered questions for clients and directed them to the proper department.
Administered vaccines when needed, obtained feces and urine samples.