IT Desktop Support Resume Samples

An IT Desktop Support is a professional who provides general tech support to the company. The job description entails assisting the company with its network and database issues. While the exact duties vary based on the scope and nature of the job, the day-to-day duties are common and included on the IT Desktop Support Resume as – installing setups for new hires; maintaining current setups and programs; maintaining and troubleshooting systems issues; assisting in the setup of desktop technologies and execution of common programs, and conveying instructions remotely through phone and web communication technology.

The nature of the job demands the following skills and abilities – technical expertise, in-depth knowledge of providing phone support and IT assistance; knowledge of common hardware configurations, the ability to provide long-distance IT support, and the ability to quickly identify and troubleshoot software programs. Employers look for resumes that show an IT-related degree and associated certification such as Microsoft, Cisco or Oracle.

IT Desktop Support Resume example

IT Desktop Support Resume

Summary : To obtain a Computer Technician position in a progressive organization that recognizes outstanding performance and supports professional growth.

Skills : Competent Climber, Certified Data Communications.

Description :

    1. Merged with the Faculty of Economics at the UNSW and the number of support staff increased significantly.
    2. Adapted well and been able to quickly keep up to date with the changes, learning various new in house specialized systems and software such as SAS, SPSS, Live meeting, Share Point, Visual Studio, Matlab and much more.
    3. Creating and managing AD accounts.
    4. Establishing Outlook email accounts.
    5. Building and management of Student computer Labs.
    6. Setting up and management of staff computers and workstations.
    7. Negotiating with external suppliers and vendors.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Science


Sr. IT Desktop Support Resume

Summary : Experienced Information Technology professional with experience providing IT Support in various settings. Desktop Support Technician is part of the Help Desk team and provides remote technical assistance, support, and maintenance for the computers.

Skills : Javascript, CSS3, Sitecore, JQuery, Node.js, Angular.js, SQL, C#, Git, C++, Wordpress, ReactJs.

Description :

    1. Provides advanced, operational support for network infrastructure and internal desktop systems software and hardware.
    2. Responsible for the setup and maintenance of computers, monitors and computer peripherals.
    3. Remote into 8 other offices and maintain computers.
    4. Provides first-tier technical support to internal and external customers; installs configures, troubleshoots, monitors, and maintains customers' desktop software and hardware; supports mobile workforce.
    5. Consults with customers on all aspects of end-user computing and desktop-based systems software; resolves more complex, less defined issues.
    6. Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket systems.
    7. Maintains passwords, data integrity, and system security for the desktop environment.
    8. Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business Administration


Jr. IT Desktop Support Resume

Summary : Seeking a position within the IT department offering Desktop Support, Helpdesk Support, Remote Site Support, Phone Support, excellent PC skills and Network Troubleshooting.

Skills : Windows 7, Windows XP, MS Office 2007-2010-2013, Remedy, Heat, Help Line, Novell, Oracle, Citrix, Altiris, SCCM.

Description :

    1. Responsible for troubleshooting hardware, software, network and PC problems for approximately 900 end users.
    2. Provided Phone Support for all end-users.
    3. Handled different areas of the facility along with A-H-S-X and Y-Plants; including periodic off-site hour's on-call support which was recognized by the organization.
    4. Handled outside sources in the Midwest Region remotely and the Barberton areas.
    5. Backup for the Security Administrator and Communications Team.
    6. Backup Helpdesk/Desk Side Support Refreshed PC's.
    7. Maintained the Asset Management database throughout the facility as well as outside resources through Remedy Ticketing System.
    8. Handled the Monthly on-call rotation phone.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Computer Science

IT Desktop Support III Resume

Summary : Experienced web developer with a passion for employing modular, isomorphic design strategies to complex systems. Self-taught software development experience with comfort in both open-source and enterprise platforms.

Skills : Windows XP/7/8, UNIX, Windows Server, Exchange Server,.

Description :

    1. Supported and troubleshoot 60 XP/7 laptops and desktops, Outlook, local printer, Vision agency system, SSLVPN, network connectivity and restore data.
    2. Created and maintained users and computer accounts in Active Directory.
    3. Created, configured and maintained email accounts, email licenses, distribution groups, external contacts and reset and change passwords via office 365 admin portal.
    4. Created basic policies rules and quarantine user accounts via the FOPE office 365 admin portal.
    5. Configured and supported active sync on iPhone.
    6. Created GPO's for the office environment.
    7. Created and modified shares and permissions on file servers.
    8. Maintained day to day data backup via backup exec.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

IT Desktop Support II Resume

Summary : Adaptable professional with over twenty years of experience in marketing and computer support with emphasis on customer support and record keeping.

Skills : Excellent Customer Service, Proven Analytical And Problem Solving.

Description :

    1. Responsible for configuring and setting up new computer equipment.
    2. Responsible for maintaining computer records and inventory.
    3. Responsible for troubleshooting computer problems for Ayres employees.
    4. Responsible for software installation and maintenance of software.
    5. Responsible to maintain the SQL server and troubleshoot any problems.
    6. Responsible for security on all computers.
    7. Responsible for the installation and troubleshooting of computer peripherals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Business Administration

IT Desktop Support I Resume

Summary : Seeking a position in the field of Information Technology which will allow to fully utilize in-depth knowledge and skills in troubleshooting, hardware and software installation and problem solving skills.

Skills : Windows, Linux, Mac Lion, OS Applications.

Description :

    1. Installing and configuring computer hardware, software, systems, networks, printers and scanners.
    2. Planning and undertaking scheduled maintenance upgrades.
    3. Talking to clients and computer users to determine the nature of problems.
    4. Responding to breakdowns.
    5. Investigating, diagnosing and solving computer software and hardware faults.
    6. Support handheld units, Blackberry, iPhone, iPad, Tablets, Android, PDA's.
    7. Repairing equipment and replacing parts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Design

IT Desktop Support/Technician Resume

Headline : Extensive PC support/consultation involving hardware and software installations, upgrades, repair and applications technical advisement.

Skills : Powerpoint, Powerpoint, Troubleshooting, Web Development, Typing.

Description :

    1. Troubleshoot all hardware and software issues.
    2. Image and deploy HP laptops and desktops, software installs/upgrades.
    3. Create/manage user accounts, group memberships, network drives, directories, and folders.
    4. Answer questions or resolve computer problems for clients in person, via telephone or from a remote location.
    5. Setup new office equipment workstations, printers, phones, and network connections.
    6. Ordered software and hardware and maintained inventory of software licenses and equipment.
    7. Created basic policies rules and quarantine user accounts via the free office 365 admin portal.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
AA In Economics

IT Desktop Support/Specialist Resume

Summary : To acquire a position in the IT field where knowledge of computers, networking, sales and customer service will be utilized and expanded. Responds to service requests in a proactive and timely manner.

Skills : Typing 90 WPM, Computer, Customer Service, Cash Handling.

Description :

    1. Install, configure and deploy workstations and laptops with Windows 7.
    2. Manage backup tapes through Backup Exel 2010.
    3. Provide phone support to users.
    4. Daily interface with users, partners of the firm, managers and vendors.
    5. Manage user accounts, servers, cisco phones, workstations, printers, fax machines, plotters, SANS, and WLAN.
    6. Provide technical assistance to computer system users.
    7. Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Systems

IT Desktop Support/Consultant Resume

Summary : To acquire a position in the IT field where knowledge of computers, networking, sales and customer service will be utilized and expanded.

Skills : Spanish-English Teamwork, Time Management, Customer Service, Quick Learner.

Description :

    1. Daily interface with users, partners of the firm, managers and vendors.
    2. Manage user accounts, servers, cisco phones, workstations, printers, fax machines, plotters, SANS, and WLAN.
    3. Provide technical assistance to computer system users.
    4. Answer questions or resolve computer problems for clients in person, via telephone or from remote location.
    5. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
    6. Manage user accounts, servers, cisco phones, workstations, printers, fax machines, plotters, sans, and WLAN.
    7. Server room setup, check for issues, troubleshooting, network connection, and windows server.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Computer

IT Desktop Support Resume

Headline : Seasoned IT professional with ability to work with a wide range of end users, while inspiring teams to deliver results through relationship building, problem-solving, project management and process development.

Skills : IT Specialist, IT Consultant.

Description :

    1. Represented the Shearers IT staff as the only member in Hermiston, OR Assisted in the deployment of major computer systems like InfinityQS for our production team to keep track of the quality of our product.
    2. Participated in an on-call rotation were the only IT representative for the company in the event of after-hours emergencies for one week every six.
    3. Developed new methods to save time and money using technology such as badge readers to check employees into our monthly training sessions, and a phone extension that specifically gives directions to delivery drivers to our facility.
    4. Troubleshot difficult problems and find solutions on a daily basis.
    5. Created user accounts using Active Directory, Lotus Domino, Maintenance Connection and other programs.
    6. Set up audiovisual equipment for presentations on a weekly basis.
    7. Documented all work done in an internal ITRM (IT Request Management) database similar to Microsoft CRM.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Computer Sciences