Patient Service Manager Resume Samples

A Patient Service Manager works directly with the staff and patients and implements policies that provide the best to the patients. A professional Patient Service Manager Resume mentions the following duties and responsibilities – ensuring the staff adheres to the procedures and regulations as set by the administration, ensuring nurses and other staffs perform their duties efficiently; overseeing and monitoring the food servicing area and ensuring meals are served on time to the patients. Other duties include attending meetings and presentations, evaluating current procedures and creating new possible patient care; and supervising the maintenance and repairs team.

Summary of skills that can highlight a resume includes the following – strong knowledge of legal issues, supervisory skills, strong analytical skills, staying current with the latest advancement and technology changes; and mentoring skills. A degree is commonplace among job applicants.

Patient Service Manager Resume example

Patient Service Manager Resume

Summary : To work and grow in a professional school, medical/business office setting where knowledge, experience and creativity can by put to the best use.

Skills : Homecare, Non-acute Care, Records Auditing, QA.

Description :

    1. Coordinates patient appointments and scheduling to ensure optimal clinician productivity and customer satisfaction.
    2. Supports the business by providing exceptional customer service and cultivating relationships with referral providers.
    3. Obtains and enters accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system.
    4. Obtains information during insurance verification to facilitate accurate collections.
    5. Maintains responsibility to ensure accuracy with registration, charges and patient payments.
    6. Answers and directs inquires form patients, referral sources, payers and co-workers in order to provide timely and accurate responses.
    7. Verifies insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's Of Science


Sr. Patient Service Manager Resume

Summary : Administrative healthcare professional offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who adapts to change, works independently, and exceeds expectations. Able to manage multiple priorities without compromising quality.

Skills : Microsoft Word, Exel, Outlook, Windows XP, Medical Manager, Citrix, Next Gen, Therapy Source.

Description :

    1. Educated on the concept of quality client care to the staff, patients and general community.
    2. Oversaw patient care according to care plans.
    3. Coordinated communication with payers and billing office to ensure accurate billing practices and optimize reimbursement.
    4. Collected and accurately records patient cost share amount based on Company policies and procedures.
    5. Checked patients in and out of the office, schedule patients, update patient information, print financial reports for patients, and new patient data entry.
    6. Responsible for charge entry and rebilling process.
    7. Corrected accounts as needed.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts


Jr. Patient Service Manager Resume

Headline : Seeking challenging opportunities where can fully use skills for the success of the organization. Seeking a competitive and challenging environment where can serve your organization and establish a career for self.

Skills : Medical Billing, Medical Coding (ICD-9.

Description :

    1. Verified different insurances Getting Authorizations for physical therapy Running Claim edits, dealing with patient accounts of balances Collecting.
    2. Oversaw daily operations directly related to patient food services in a 957 bed level 1 acute care facility with 70 direct reports.
    3. Created a cell-phone policy and constructed a free web-based correspondence interface in the absence of resources; immediately improving .
    4. Oversaw daily operations directly related to patient food services in a 274 bed acute care facility with 30 direct reports.
    5. Checked patient's in, Scheduling patients appointments, Billing, Transcription, Experience with NextGen and Therapy Source, Ordering supplies.
    6. Answered and directed telephone calls.
    7. Handled patient appointment/scheduling.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.S. In Counseling And Psychology

Associate Patient Service Manager Resume

Objective : To obtain a permanent position with a company that will allow to contribute medical knowledge and grow as a Medical Professional. Polished Medical and Administrative Assistant with outstanding customer service and interpersonal capabilities. Organized, highly motivated with superior attention to detail. Proven ability to interact effectively with all levels of management and diverse communities. Proficient Technical Software: EMR, Tiger, Medical Manager, Nextgen, Centricity, IDX Systems, Internet, Windows XP, Quick books, Karmack.

Skills : X-ray Technician, Administrative , Customer Service.

Description :

    1. Directed and supervised professional and auxiliary personnel rendering patient care services.
    2. Obtained patient billing and insurance information in order to maintain current and accurate information in patients' files and billing system.
    3. Prepared forms or reports and conduct billing or collection activities including data.
    4. Performed general clerical functions as necessary including filing, copying, and transcription of evaluations, physician letters, progress notes, discharge summaries, and related correspondence.
    5. Coordinated communications with payors to ensure accurate billing practices, enhance reimbursement opportunities and reduce days' sales outstanding (DSO).
    6. Included correspondence with third party payor sources and referral sources.
    7. Coordinated scheduling of practitioner schedules to ensure proper coverage of patient appointments.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational In Medical Imaging

Patient Service Manager III Resume

Objective : Friendly, reliable and motivated. Strong caregiver background with a versatile client pool. Looking to expand skillset to include animal care.

Skills : Customer Service, Billing, Finance, Sales and Marketing.

Description :

    1. Provided counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances.
    2. Responsible for the supervision of four employees.
    3. Verified insurance, and doctor's orders.
    4. Kept office in compliance with Hippa regulations.
    5. Responsible for up-dating new and existing patient files with confidentiality, provided office tours of physical therapy office to new patients and office guest.
    6. Collected insurance co pays by check, cash and credit card.
    7. Revised claims for proper reimbursement.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Diploma

Patient Service Manager II Resume

Summary : Service and Training Skills & Education: Excellent interpersonal and communication (written and verbal) skills. Strong analytical and presentation skills; Manager over seeing 40 - 50. Ability to create an environment that maximizes team input into decision making; Proficiency in the use of MS Office software products.

Skills : Certification for Opthamology , Healthcare.

Description :

    1. Entrered payment for all patients and enter massage charges.
    2. Resolved electronic claim rejections and explanation of benefit denials in a timely manner.
    3. Made necessary corrections to ensure claim payments.
    4. Responsible for posting all money and provided a daily finance report to be faxed daily to the corporate accounting office.
    5. Responsible for management of a staff of 20 people including Field RN's, LPN's and clerical staff.
    6. Managed a caseload of Home Care patients in a variety of medical population including Newborns/Infants, Pediatrics, Adult/ geriatrics.
    7. Tracked and reviewed clinical notes, and medical record, locked Oasis and 485's documents.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business/Human Relations

Patient Service Manager I Resume

Summary : Knowledgeable of medical terminology and clinical procedures Possess excellent oral and written communication skills Ability to develop programs and negotiate vendors Possess good analytical and organizational skills Knowledgeable of basic operating systems such as Microsoft Excel, Word, PowerPoint, Outlook, and computer navigation Possess good management and leadership skills.

Skills : Customer Services, Microsoft Office, Management , Management Experience, Billing, Medical Terminology, Medicare, Insurance Verification.

Description :

    1. Responsible for supervising the weekend and evening on- call rotation and provide nursing care to patients in their homes as needed.
    2. Ensured that all patients care is provided safely and effectively as per DOH regulations.
    3. Ensured that all Skilled Nursing care is provided in within Medicare, Medicaid, and Manage Care billable guidelines.
    4. Clarified care plan with MD's and coordinated services with other interdisciplinary team members to ensure that they are all following plan of care.
    5. Communicated nursing assessment reports to Manage Care Companies to obtain authorization for services.
    6. Reviewed, corrected and sent out 485's and OASIS documentation.
    7. Managed a case load of Pediatric and Adult home care patients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Patient Service Manager/Executive Resume

Headline : To obtain a position as a Medical Front desk Coordinator. Seek upward mobility so all assets and attributes are utilized and are suitable to meet the needs of the company.

Skills : Preparing Patients for Examinations, Taking Medical Histories.

Description :

    1. Provided direct management & support to designated programs in order to Provide for the effective and efficient delivery of high quality patient care within the programs.
    2. Provided for program-based management for the optimization of patient-care and support of patient-care staff.
    3. Participated in planning for the optimum utilization of clinical, financial and human resources by developing and monitoring the unit's budget, collecting and analyzing clinical, administrative and Workload statistics; and staffing to demand.
    4. Developed and implemented an interdisciplinary staffing plan that incorporates leading edge practices for the provision of quality care.
    5. Developed annual goals and objectives for the program, which are aligned with programmatic, and hospital goals.
    6. Provided support for staff through performance reviews, setting of professional development goals and through development of strategies for staff education and upgrading.
    7. Self-Employed Manager Created and maintained a catering business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science

Lead Patient Service Manager Resume

Summary : Area Supervisor Innovative Excellence in Fast-Paced, Dynamic Environments Forward thinking, self-starter astute to the policies governing food services and nutrition standards, in pursuit of a leadership position where my education and experience will be leveraged to produce optimal mutual growth, in the culinary industry.

Skills : NextGen Medical Computer Program.

Description :

    1. Organized functions to the clients satisfaction.
    2. Maintained medical records; Schedule appointments.
    3. Made deposits, Reconcile account information.
    4. Payed medical office bills, Submit billing statements to patients.
    5. Arranged for emergency maintenance visits for building.
    6. Verified insurance benefits for patients; Submit claims to insurance.
    7. Performed data entry and processing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Patient Service Manager Resume

Summary : To work and grow in a professional school, medical/business office setting where knowledge, experience and creativity can by put to the best use.

Skills : Homecare, Non-acute Care, Records Auditing, QA.

Description :

    1. Developed and implemented office policies and procedures.
    2. Formulated objectives and processes.
    3. Responsible for the activities of service personnel in the Dietary Department.
    4. Interviewed, provided ongoing training, schedule, evaluate, and discipline employees.
    5. Responsible for quality assurance activities within the department and throughout the hospital, ensure meeting budgeting restrictions.
    6. Assessed patient satisfaction regards to food and service.
    7. Responsible for nutrition assessment and f/u care of home health pts.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's Of Science

Patient Service Manager/ Resume

Summary : Administrative healthcare professional offering versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who adapts to change, works independently, and exceeds expectations. Able to manage multiple priorities without compromising quality.

Skills : Microsoft Word, Exel, Outlook, Windows XP, Medical Manager, Citrix, Next Gen, Therapy Source, Web Pt.

Description :

    1. 52233 Responsibilities: Check patients in and out of the office, schedule patients, update patient information, print financial reports for patients, and new patient data entry.
    2. Am responsible for charge entry and rebilling process.
    3. Correct accounts as needed.
    4. Handle patient owes accounts.
    5. Also am responsible for the collection process.
    6. Help our clinic maintain compliance with management and insurance companies.
    7. Call insurance companies to verify coverage and benefits.
    8. Cover the benefits with patients and collect copays/coinsurance.
    9. Call on work comp and motor vehicle accident claims to verify coverage.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate Of Arts

Patient Service Manager/ Resume

Headline : I am seeking challenging opportunities where I can fully use my skills for the success of the organization. I am seeking a competitive and challenging environment where I can serve your organization and establish a career for myself.

Skills : : Medical Billing, Medical Coding (ICD-9 and.

Description :

    1. Answer and direct telephone calls.
    2. Handle patient appointment/scheduling.
    3. Obtain patient billing and insurance information in order to maintain current and accurate information in patients' files and billing system.
    4. Also, prepare forms or reports and conduct billing or collection activities including data.
    5. Perform general clerical functions as necessary including filing, copying, and transcription of evaluations, physician letters, progress notes, discharge summaries, and related correspondence.
    6. Coordinate communications with payors to ensure accurate billing practices, enhance reimbursement opportunities and reduce days' sales outstanding (DSO).
    7. Includes correspondence with third party payor sources and referral sources.
    8. Coordinate scheduling of practitioner schedules to ensure proper coverage of patient appointments.
    9. Provide counseling to patients advising them of their financial responsibility and obtaining credit agreements for outstanding balances.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
M.S. In Counseling And Psychology

Patient Service Manager/ Resume

Objective : To obtain a permanent position with a company that will allow me to contribute my medical knowledge and grow as a Medical Professional. Polished Medical and Administrative Assistant with outstanding customer service and interpersonal capabilities. Organized, highly motivated with superior attention to detail. Proven ability to interact effectively with all levels of management and diverse communities. Proficient Technical Software: EMR, Tiger, Medical Manager, Nextgen, Centricity, IDX Systems, Internet, Windows XP, Quick books, Karmack.

Skills : X-ray Technician, Administrative , Customer Service.

Description :

    1. Responsible for the supervision of four employees.
    2. Verified insurance, and doctor's orders.
    3. Kept office in compliance with Hippa regulations.
    4. Responsible for up-dating new and existing patient files with confidentiality, provided office tours of physical therapy office to new patients and office guest.
    5. Collected insurance co pays by check, cash and credit card.
    6. Revised claims for proper reimbursement.
    7. Resolved electronic claim rejections and explanation of benefit denials in a timely manner.
    8. Made necessary corrections to ensure claim payments.
    9. Responsible for posting all money and provided a daily finance report to be faxed daily to the corporate accounting office.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Vocational In Medical Imaging

Patient Service Manager/ Resume

Summary : Friendly, reliable and motivated. Strong caregiver background with a versatile client pool. Looking to expand my skillset to include animal care.

Skills : Customer Service , Billing , Finance, Sales and Marketing.

Description :

    1. Responsible for management of a staff of 20 people including Field RN's, LPN's and clerical staff.
    2. Managed a caseload of Home Care patients in a variety of medical population including Newborns/Infants, Pediatrics, Adult/ geriatrics.
    3. Tracked and reviewed clinical notes, and medical record, locked Oasis and 485's documents.
    4. Responsible for supervising the weekend and evening on- call rotation and provide nursing care to patients in their homes as needed.
    5. Ensured that all patients care is provided safely and effectively as per DOH regulations.
    6. Ensured that all Skilled Nursing care is provided in within Medicare, Medicaid, and Manage Care billable guidelines.
    7. Clarified care plan with MD's and coordinated services with other interdisciplinary team members to ensure that they are all following plan of care Communicated nursing assessment reports to Manage Care Companies to obtain authorization for services.
    8. Reviewed, corrected and sent out 485's and OASIS documentation.
    9. Mary's Hospital for Children and Home Care LTHHCP-New York, NY Coordinator of Care Managed a case load of Pediatric and Adult home care patients.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education

Patient Service Manager/ Resume

Summary : Service and Training Skills & Education: Excellent interpersonal and communication (written and verbal) skills. Strong analytical and presentation skills; Manager over seeing 40 - 50. Ability to create an environment that maximizes team input into decision making; Proficiency in the use of MS Office software products.

Skills : Completed a semester Certification for Opthamology Tech at Jefferson State Community College.

Description :

    1. Provided direct management & support to designated programs in order to Provide for the effective and efficient delivery of high quality patient care within the programs.
    2. KEY RESPONSIBILITIES: 1.
    3. Provided for program-based management for the optimization of patient-care and support of patient-care staff, 2.
    4. Participated in planning for the optimum utilization of clinical, financial and human resources by developing and monitoring the unit's budget, collecting and analyzing clinical, administrative and Workload statistics; and staffing to demand.
    5. Developed and implemented an interdisciplinary staffing plan that incorporates leading edge practices for the provision of quality care.
    6. In collaboration with the Program Director and the team, developed annual goals and objectives for the program, which are aligned with programmatic, and hospital goals.
    7. Provided support for staff through performance reviews, setting of professional development goals and through development of strategies for staff education and upgrading.
    8. Self-Employed Manager Created and maintained a catering business.
    9. Organized functions to the clients satisfaction 1997-2003.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business/Human Relations

Patient Service Manager/ Resume

Headline : Knowledgeable of medical terminology and clinical procedures Possess excellent oral and written communication skills Ability to develop programs and negotiate vendors Possess good analytical and organizational skills Knowledgeable of basic operating systems such as Microsoft Excel, Word, PowerPoint, Outlook, and computer navigation Possess good management and leadership skills.

Skills : Customer Services, Microsoft Office, Management , Management Experience, Billing, Medical Terminology, Medicare, Insurance Verification.

Description :

    1. 38132 Oversee billing, coding, and collections.
    2. Maintain medical records; Schedule appointments.
    3. Make deposits; Reconcile account information.
    4. Pay medical office bills; Submit billing statements to patients.
    5. Arrange for emergency maintenance visits for building.
    6. Verify insurance benefits for patients; Submit claims to insurance.
    7. Perform data entry and processing.
    8. Develop and implement office policies and procedures.
    9. Formulate objectives and processes.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Science In Health Care/Business Administration

Patient Service Manager/ Resume

Objective : To obtain a position as a Medical Front desk Coordinator. I seek upward mobility so all my assets and attributes are utilized and are suitable to meet the needs of the company.

Skills : Preparing Patients for Examinations Taking Medical Histories Assisting the Physician During Examinations Explaining Medical Procedures to Patients Calling in Prescriptions to Pharmacies Collect Laboratory Specimens Doing bloodpressure and temperature.

Description :

    1. Responsible for the activities of service personnel in the Dietary Department.
    2. Interview, provide ongoing training, schedule, evaluate, and discipline employees.
    3. Responsible for quality assurance activities within the department and throughout the hospital, ensure meeting budgeting restrictions.
    4. Assess patient satisfaction regards to food and service.
    5. Home Infusion Clinical Dietitian/McNeal Hospital Responsible for nutrition assessment and f/u care of home health pts.
    6. On enteral and parenteral.
    7. Coordinate home infusion equipment and formulas.
    8. Educating patient and care-giver on management of feeding.
    9. Ensure proper documentation per Medicare and health care insurance standards for reimbursement.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science In Dietetics

Patient Service Manager/ Resume

Objective : To obtain an entry-level position in a medical office to use my skills for professional growth and advancement.

Skills : Powerpoint, Microsoft Office , And Excel.

Description :

    1. Answering telephone and transferring calls.
    2. Greeting and Checking in patients.
    3. Verifying and updating insurance coverage.
    4. Updating patient's demographics.
    5. Filing medical charts.
    6. Keying daily charges Scheduling pre-op and post-op patient's appointments.
    7. Organize and Schedule FCE'S and work hardening patients.
    8. Communicating Workman's Comp approvals.
    9. Maintaining patient registration forms and scripts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Medical Coding And Billing

Patient Service Manager/ Resume

Summary : Area Supervisor Innovative Excellence in Fast-Paced, Dynamic Environments Forward thinking, self-starter astute to the policies governing food services and nutrition standards, in pursuit of a leadership position where my education and experience will be leveraged to produce optimal mutual growth, in the culinary industry.

Skills : NextGen Medical Computer Program.

Description :

    1. Dietary Food and Nutrition/Dietary Manager LCH-CMC 2006- 2013 Manage daily food production work flow designed for the receipt of patient diet necessities.
    2. Knowledgeable in all specified patient dietary needs.
    3. Aid in forecasting meal tray purchases based on previous year to date data whereas each meal service is sufficient based on vital diets.
    4. Provide all managerial support functions to include; scheduling and staffing of more than 90 employees to support the patient unit meal coverage for over 900 beds.
    5. Recruit employment by means of Morrison's standard furthermore using unsurpassed judgment.
    6. Conduct daily personnel meeting to recap and update diet progression, current patient satisfaction scores and company aspiration.
    7. Lead "Catering To You" training coordinator for all new employees.
    8. Develop necessary relationship with clients, associated staff to include; nursing, dietitian, etc., professionally leaving lines of communication accessible to better complete excellent service goals.
    9. Initiate and host meetings with Family Council committee and food services team in order to incorporate best practices as relates to family and patient care for the Children's Levine Hospital, which resulted in satisfied patient satisfaction scores for 3 consecutive years.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education