A Service Appointment Coordinator plays an important role by acting as a liaison between the organization and its external customers and associates. The job duties commonly listed on the Service Appointment Coordinator Resume include – receiving calls, meeting representatives and responding to letters, phone calls, and emails; performing secretarial functions such as receiving, and greeting customers; record-keeping, maintaining visitor’s register and correspondence, and taking down minutes of the meetings. Other core duties include the following – fixing up meetings for customers and making necessary arrangements, conveying appointment schedules to the concerned heads, receiving messages in absence of the concerned authority; and taking responsible action in case of overlapping/overcrowding of appointments.
Summary of Skills included on sample resumes is – the ability to communicate professionally through written and verbal communication, strong customer service experience, mannerism, maturity and professionalism; pleasing personality, detail-oriented, and honest individual; interested in learning new skills, the experience of cold calling, and making appointments. A degree in a relevant field is commonplace among job applicants.
Headline : Enthusiastic and well-organized with solid background in data entry, schedule management, and event planning. Hard-working, multi-tasking with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous with experience in corporate office settings.
Skills : Microsoft, Computer, Filing, Leadership, Word, Excel, Inventory, Powerpoint.
Description :
Answered and managed incoming and outgoing calls while recording accurate messages.
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Mastery of customer service management systems and databases.
Accurately documented, researched and resolved customer service issues.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service Appointment Coordinator Resume
Objective : Highly qualified Service Appointment Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Proficient With MS Word, Excel, And PowerPoint., Bilingual.
Description :
Scheduled service appointments by phone, in person, or via email.
Worked with the Parts Department and ASM's when booking and following up with appointments for Special Order Parts.
Maintained continuous communications with ASM's on service appointments.
Responded to guests concerns via phone, in person, or email.
Answered, transfered, and provided information to incoming calls on multi-line telephone.
Communicated with callers in a professional, friendly, and efficient manner.
Made copies or scan documents, collate, bind and staple, and file documents and reports as needed.
Experience
2-5 Years
Level
Executive
Education
GED
Service Appointment Coordinator Resume
Summary : Contacting internet clients via e-mail and phone to schedule a sales appointment, Forwarding any customer concerns to the correct department Manager and follow-up, and also Maintaining CSI at or above Company standards.
Skills : Communication, Organization, Leadership and proficient in Microsoft Office, Works, Excel Spreadsheets, Outlook and Powerpoint.
Description :
Scheduled maintenance and service appointments via the computer using ADP.
Worked together with customers to solve a solution to a problem.
Provided accurate price quotes on services needing done to vehicle, including parts and labor prices.
Offered and sold maintenance care packages for vehicles.
Worked with multiple phone lines at once, assuring everyone gets helped within a certain period of time.
Wrote up and present maintenance contracts, includes doing basic math, figuring tax, financing, etc.
Looked up old service records to find out what work was previously done on a vehicle.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Service Appointment Coordinator Resume
Headline : Seeking a Service Appointment Coordinator position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Scheduling, Receptionist.
Description :
Scheduled appointments.
Answered multi-phone line system.
Maintained client databases.
Emailed Customers Cashiering Follow up with customers about previous appointments.
Coordinated facility schedules to maximize usage and efficiency.
Responded to customer inquiries or complaints.
Received payment by cash, check credit cards.
Experience
5-7 Years
Level
Executive
Education
MS
Service Appointment Coordinator Resume
Headline : Properly processing and documenting charge purchases according to the policies established by the Controller, and also Closing all internal repair orders promptly and route to Billing Clerk for processing.
Skills : Processing SKills, Coordinating Skills.
Description :
Performed general administrative duties such as directing telephone calls to the appropriate parties, and was directly involved in booking and coordinating customer service appointments.
Scheduled service appointments by phone, in person, or via email.
Worked with the service department when booking and following up with appointments.
Provided guests with vehicle status information when needed.
Responded to guest concerns by phone, in person, or via email.
Maintained assigned workspace in an organized and clean manner.
Maintained a professional appearance at all times.
Experience
5-7 Years
Level
Executive
Education
Associate In Psychology
Service Appointment Coordinator Resume
Objective : Hardworking, organized, Service Appointment Coordinator professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Customer Service, Managing Skills.
Description :
Communicated to service customers, taking service calls from customers to schedule appointments.
Notified necessary departments when an appointment is scheduled.
Made outbound calls to customers.
Addressed customer's questions/needs promptly and professionally.
Coordinated delivery of the part to complete service/repairs.
Followed up on customer's emails.
Coordinated loaner vehicles for customers.
Experience
2-5 Years
Level
Executive
Education
MS
Service Appointment Coordinator Resume
Headline : Asking the customer qualifying questions to uncover needs and directs calls appropriately, Ensuring that service consultants receive messages promptly.
Skills : Microsoft Office, Ms. Word, Communication, Sales, Hospitality, Multi-Tasking.
Description :
Met or exceeded service and quality standards every review period.
Answered all incoming phone calls according to a proven, pre-set script, and schedule a service appointment.
Logged all customer comments into Dealership Management System.
Confirmed scheduled appointments with future customers.
Posted scheduled appointments in a tracking software.
Re-scheduled no-show customer appointments.
Maintained and updated customer changes in the database.
Experience
5-7 Years
Level
Executive
Education
GED
Service Appointment Coordinator Resume
Objective : Service Appointment Coordinator is responsible for arranging and scheduling appointments for our service representatives. Schedule appointments, manage scheduling, and follow up with customers and prospects on a regular basis.
Skills : Excel, ADP, Quickbooks.
Description :
Scheduled service appointments and detailed appointments and keep customers informed and satisfied.
Started as a lot attendant and after 3 months I was promoted to service appointment coordinator.
Used Customer satisfaction is of the utmost importance when dealing with customers.
Worked with and have great computer skills.
Communicated and interacted with Service Advisors, Service Managers, and other staff members on a daily basis to ensure full customer satisfaction and prompt service.
Asked the customer qualifying questions to uncover needs and direct calls appropriately.
Made service appointments using Service Edge and ADP; Average of 150 appointments per month with 90% show up.
Experience
2-5 Years
Level
Executive
Education
MS
Service Appointment Coordinator Resume
Headline : Highly-motivated Service Appointment Coordinator professional is skilled at networking, media outreach, and relationship development. Flexible and versatile team player who maintains a sense of humor under pressure.
Skills : Microsoft Office, Microsoft Applications.
Description :
Scheduled appointments for the Service Appointment.
Answered incoming and outbound calls from customers with questions about their vehicle and set up appointments for the 6 dealerships in the group.
Collected information and be aware of limitations for each store.
Kept excel sheets updated for others.
Filed Operate office machines, such as photocopiers, scanners, fax machines, voice mail systems, and personal computers.
Looked up what work was recommended by technicians with the correct price.
Filed, recorded keeping, and completion of work assigned by the leadership.
Experience
5-7 Years
Level
Executive
Education
GED
Service Appointment Coordinator Resume
Headline : To obtain a Service Appointment Coordinator position where my clerical background, as well as my retail management experience and customer service skills, can be utilized to their fullest potential and also gain the knowledge and experience that would accompany that position.
Skills : Customer Service, Computer Skills.
Description :
Responsible for operating a high volume call directory, courteously and efficiently assisting all incoming and outbound calls for follow-ups and reminders Superior Customer Service Scheduled daily service Greeted Customers and maintaining a clean and clear area.
Provided a high level of service to our customer to ensure that all needs are met Discussed type, quality, and a number of merchandise required for purchase Recorded inventory Received payments, issue receipts, refunds, credits, or change due to customers Data Entry Accomplishments My accomplishments at this job was the ability to be able to expand customer service experience.
Able to drive customer service to another level, interacting with people, and setting my goals was the everyday motive.
Used Skills demonstrated at this job were my people skills the ability to respect others how I want to be respected.
Strategically scheduled service appointments based on clients' needs in accordance with the technician's capabilities.
Received new vehicles and completed paperwork for their inspection and preparation to be sold.
Daily followed-up calls with clients ensured maximum satisfaction of their service.
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