Service Specialist Resume Samples

A Service Specialist will assist the customers with their technical problems related to the company’s product and services. Even though the job description varies from company to company, the following are some of the common work activities highlighted on the Service Specialist Resume – responding to customers technical issues in a timely and accurate manner, helping customers use specific features, analyzing and reporting about product’s malfunctions, updating internal database, monitoring customer’s complaints on social media, updating customers about new product, features and functionalities; and ensuring customer’s technical issues are resolved.

To become a successful Specialist in this area, these skills will prove to be resourceful – familiarity with the working company’s product and services; an in-depth understanding of CRM systems, and experience with help desk software and remote support access tools. The minimum level of education slated for this role includes a degree in Information Technology.