Service Support Specialist Resume
Objective : Highly motivated information management and administrative professional with verifiable record accomplishments. Highly resourceful, dedicated and customer service oriented. Recognized as results-oriented and solution-focused individual.
Skills : Customer Service, Web Design.
Description :
- Evaluated accuracy sensitive determinations each application including agency databases access requirements and issue.
- Assisted customers providing timely resolutions technical support issues delivering professional and timely customer communication via email and over the phone.
- Assisted enrollment officials issuing Personal Identity Verification (PIV) cards employees of all DHS components across United States, as governed Homeland Security Presidential Directive 12 (HSPD-12).
- Ensured two forms identification provided prior to issuance PIV cards accordance with established guidelines.
- Utilized IDMS for full review Employee/Contractor profiles for proper issuance of HSPD-12 PIV Cards, revocations and reprint adjustments.
- Composed and processed requests for HSPD-12, Return Merchandise Authorizations (RMA's).
- Processed departmental warranty claims and rebill credit notes.
Experience
2-5 Years
Level
Junior
Education
B.S. In Marketing
Sr.Service Support Specialist Resume
Objective : Secure and operate in full time position utilizing present and previous work experience with opportunity for career advancements.
Skills : Microsoft Office, Computer Savvy, Software Development, Customer Service, Web Design.
Description :
- Adheres to all company safety and sanitation policies and procedures.
- Responsible for bus stand cleanliness and stocking.
- Ensured wait stations remain clean.
- Performed opening/closing responsibilities, including party breakdown/duties.
- Ensured food properly garnished prior running out Guests.
- Followed all tray procedures to minimize loss and ensure food is delivered timely or correctly.
- Prepared and distributed component quarterly audit reports.
Experience
2-5 Years
Level
Junior
Education
Master Of Health Administration
Jr.Service Support Specialist Resume
Summary : Obtain position that will enable me to use strong organizational skills, educational background, and ability work well with people all while enhancing company brand name.
Skills : Excellent Interpersonal And Customer Service .
Description :
- Responsible for administering bench repair orders within Atlas Copco Tools and Assembly Auburn Hills service center.
- Received and logged customer equipment into Gage InSite and Lotus Notes database.
- E-mailed completed price quotations to customers.
- Reviewed, processed and entered all customer purchase orders into age InSite order management system.
- Ordered entry and delivery tracking all parts required to complete service orders.
- Performed final review acknowledgments prior shipping completed orders confirming quantity, pricing, and shipping information to ensure accurate billing.
- Invoiced completed and shipped repair orders on daily basis within PCS database.
- Answered customer inquiries regarding equipment status.
Experience
10+ Years
Level
Senior
Education
BA In Psychology
Asst.Service Support Specialist Resume
Headline : Seeking position that will allow opportunities to utilize qualifications and experiences with continuous and unlimited opportunities ,growth.
Skills : Designer Carpentry, Computer Savvy.
Description :
- Managed and maintained Leave Administration product offering, including changing processes when needed, meeting with clients explain product offering and structuring their needs within current platform.
- Participated in sales calls for future business partner prospects.
- Researched and responded to internal and external vendor and client escalations.
- Contributed as part of management developing new business offering of Majors under 1000.
- Trained and developed several employees within specialty Leave Management Group.
- Performed employees one on ones for employee development.
- Built and maintained rapport with clients, vendors and internal business partners.
- Facilitated meetings with internal business partners to help develop processes to better service clients needs and bridge the gaps of One ADP.
Experience
5-7 Years
Level
Executive
Education
MBA In Human Recourses
Associate. Service Support Specialist Resume
Summary : Service Support Specialist in retail store. In-charge in executions of pricing and signing of store and other related works. A highly-motivated HR person and Administrative Assistant for nine (9) years and (6) years of Corporation, respectively.
Skills : Microsoft Office, Arena, Minitab.
Description :
- Ensured all signs are accurate and matches merchandise.
- Processed price changes and price mark downs.
- Ensured all merchandise for clearance and mark up and marked on specified deadline.
- Delivered merchandise and put them out in store floor.
- Maintained clean and organize stockroom and pricing & signing room.
- Served and assists customers on their queries and needs.
- Maintained products presentation after customer explore merchandise.
Experience
10+ Years
Level
Senior
Education
GED
Service Support Specialist III Resume
Summary : Experienced Desktop Support Technician with experience healthcare IT, project management, office supervision with small staff, printer/copier fleet management, and inventory control. customer service ethics superb. also excel in professional time management ,achieve personal satisfaction from bringing solutions customers with smile.
Skills : Reporting, Research, Auditing, Notary Public, Government Relations, Banking, Monitoring, Logistics, Powerpoint, Process Improvement.
Description :
- Set up and printing 3DP for FHA, VA, conventional and unconventional loans.
- Reviewed Loans for accuracy, making sure all required documents are printed before regulation deadline.
- Updated Loans per mortgage loan officer request.
- Ordered titles, appraisal, and written/verbal verification of employment, credit reports and various other documents per request.
- Made contact with Appraisers and title companies to confirm ETA of documents.
- Received /uploading documents to portal for review.
- Reviewed documents for accuracy.
- Assisted closers with funding and RFSC.
- Performed deep detail research on FHA and VA loans.
Experience
10+ Years
Level
Senior
Education
Certification In C/o
Service Support Specialist II Resume
Objective : Solutions-driven IT Professional with proven success designing and integrating cost-effective, high performance technical support solutions to meet challenging, and ever changing business needs.
Skills : First Aid, Medical Records, Records Management, Banking.
Description :
- Managed Services Support team for Fortune 550 Telecommunications company which assigned us to support over 25 small businesses to enterprise level clients located around world.
- Possessed very distinct network and very different application utilization needs, this provided me hands on ability to support multiple diverse network environments simultaneously.
- Dictated assumed role liaison between client and vendor to ensure quick and effective solution for any and all issues that client maybe experiencing.
- Assisted in design and implementation of corporate and client documentation providing step by step instructions for maximizing daily work productivity.
- Provided support as Subject Mater Expert for enterprise level products such as module(s) within Microsoft CRM.
- Received personal recognition for critical issue resolution skills.
- Provided a on the fly resolution for internal staff to quickly respond to a legacy client software support needs.
Experience
2-5 Years
Level
Junior
Education
BA In Psychology
Service Support Specialist I Resume
Objective : Administrative support and customer service professional, experienced fast-paced environments demanding strong organizational, technical, interpersonal skills. Highly trustworthy, ethical, discreet; committed to superior customer service. Confident, poised in interactions with individuals at all levels.
Skills : Procurement, Inventory Management,Contract Administration.
Description :
- Managed supply chain planning and coordination between clients, contractors, internal customers within U.S.A and Canada.
- Coordinated of service tickets from creation to debriefing within SAP ERP.
- Managing and monitoring of vendor communications relations in various vendor management systems.
- Negotiated cost and service expectations with external contractors to issue purchase orders while balancing cost and quality from end to end in supply chain.
- Reviewed purchase order claims, contracts, and purchase price variances for conformance to company policy and performance benchmarks.
- Analyzed service and delivery conditions to determine present and future material availability and preparing service delivery analysis reports.
- Participated in the development and maintenance of a contractor performance management system that establishes and tracks standards of performance for technical employees and sub-contractors.
Experience
2-5 Years
Level
Junior
Education
MBA In International Business
Lead Service Support Specialist Resume
Summary : Possess more than 11 years experience service technician, providing exceptional expertise in areas troubleshooting, diagnoses, installations and repairs. Empowered by fast learning , problem solver aptitude have helped successfully .
Skills : SAP, Informatica Tools, Microsoft Office Tools.
Description :
- Inspected and Quality Control.
- Coordinated, develop and implement training programs.
- Diagnosed, troubleshoot , repair down to electrical and mechanical components.
- Assisted with inventory control in parts department.
- Provided internal and external customer assistance via phone or email.
- Oversaw daily service department operations and special projects.
- Prepared quotation requests, purchase orders, and change orders, ensures that all documentation is correct and complete and inputs required information into SAP/MM.
Experience
7-10 Years
Level
Management
Education
Associate In Electronics
Service Support Specialist Resume
Headline : Obtain position to provide technical engineering support and assistance and where creative problem solving skills applied with growing company to achieve optimum utilization of its resources and maximize profits.
Skills : Account Management, Accounting, Accounts Payable, Records Management.
Description :
- Supported account executives, with accounts ranging from small business to multimillion dollar contracts through quotes face to face customer meetings.
- Worked to maintain Cisco Gold Partner status attaining attach and renewal rates, contributed to 95% renewal rate.
- Used Excel and Cisco's quoting tools.
- Provided proactive, dedicated support both internally and to the customer OnePortal training.
- Developed relationships with Cisco Client Service Managers to provide better service and pricing when available.
- Identified and escalated customer maintenance issues with Cisco and the GTRI technical teams.
- Achieved 130% quota in 2011.
Experience
5-7 Years
Level
Executive
Education
B.A. In Technical Journalism