Service Support Specialist Resume Samples

A Service Support Specialist provides support to customer’s questions, suggestions, and complaints. Certain tasks and responsibilities associated to the post are mentioned on the Service Support Specialist Resume as – providing needed or specific information regarding services to customers; answering phones and providing troubleshooting information; reporting and analyzing customer’s information and needs; issuing billing details; opening and closing accounts; handling escalated issues and in short-acting as a direct link between the company and the customers.

Skills that can highlight a resume include – in-depth understanding of computers, hardware and software components; good interpersonal skills; prior work experience, experience in providing remote desk help; and a thorough knowledge of the service and products and the ability to describe features, functions and other technical details to customers. Most of these positions require an education beyond a high school diploma. Some companies necessitate industry-specific in-house training.

Service Support Specialist Resume example

Service Support Specialist Resume

Objective : Highly motivated information management and administrative professional with verifiable record accomplishments. Highly resourceful, dedicated and customer service oriented. Recognized as results-oriented and solution-focused individual.

Skills : Customer Service, Web Design.

Description :

    1. Evaluated  accuracy sensitive determinations  each application including agency databases  access requirements and issue.
    2. Assisted customers providing timely resolutions  technical support issues  delivering professional and timely customer communication via email and over the phone.
    3. Assisted enrollment officials  issuing Personal Identity Verification (PIV) cards  employees of all DHS components across United States, as governed  Homeland Security Presidential Directive 12 (HSPD-12).
    4. Ensured two forms identification provided prior to issuance  PIV cards  accordance with established guidelines.
    5. Utilized IDMS for full review  Employee/Contractor profiles for proper issuance of HSPD-12 PIV Cards, revocations and reprint adjustments.
    6. Composed and processed requests for HSPD-12, Return Merchandise Authorizations (RMA's).
    7. Processed departmental warranty claims and rebill credit notes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
B.S. In Marketing


Sr.Service Support Specialist Resume

Objective : Secure and operate in full time position utilizing present and previous work experience with opportunity for career advancements.

Skills : Microsoft Office, Computer Savvy, Software Development, Customer Service, Web Design.

Description :

    1. Adheres to all company safety and sanitation policies and procedures.
    2. Responsible for bus stand cleanliness and stocking.
    3. Ensured wait stations remain clean.
    4. Performed opening/closing responsibilities, including party breakdown/duties.
    5. Ensured  food  properly garnished prior  running out Guests.
    6. Followed all tray procedures to minimize loss and ensure food is delivered timely or correctly.
    7. Prepared and distributed component quarterly audit reports.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Master Of Health Administration


Jr.Service Support Specialist Resume

Summary : Obtain position that will enable me to use strong organizational skills, educational background, and ability work well with people all while enhancing company brand name.

Skills : Excellent Interpersonal And Customer Service .

Description :

    1. Responsible for administering bench repair orders within Atlas Copco Tools and Assembly Auburn Hills service center.
    2. Received and logged customer equipment into Gage InSite and Lotus Notes database.
    3. E-mailed completed price quotations to customers.
    4. Reviewed, processed and entered all customer purchase orders into age InSite order management system.
    5. Ordered entry and delivery tracking all parts required to complete service orders.
    6. Performed final review acknowledgments prior  shipping completed orders confirming quantity, pricing, and shipping information to ensure accurate billing.
    7. Invoiced completed and shipped repair orders on  daily basis within PCS database.
    8. Answered customer inquiries regarding equipment status.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
BA In Psychology

Asst.Service Support Specialist Resume

Headline : Seeking position that will allow  opportunities to utilize qualifications and experiences with continuous and unlimited opportunities ,growth.

Skills : Designer Carpentry, Computer Savvy.

Description :

    1. Managed and maintained Leave Administration product offering, including changing processes when needed, meeting with clients  explain product offering and structuring their needs within  current platform.
    2. Participated in sales calls for future business partner prospects.
    3. Researched and responded to internal and external vendor and client escalations.
    4. Contributed as part of management  developing  new business offering of Majors under 1000.
    5. Trained and developed several employees within specialty Leave Management Group.
    6. Performed employees one on ones for employee development.
    7. Built and maintained rapport with clients, vendors and internal business partners.
    8. Facilitated meetings with internal business partners to help develop processes to better service clients needs and bridge the gaps of One ADP.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
MBA In Human Recourses

Associate. Service Support Specialist Resume

Summary : Service Support Specialist in retail store. In-charge in executions of pricing and signing of store and other related works. A highly-motivated HR person and Administrative Assistant for nine (9) years and (6) years of Corporation, respectively.

Skills : Microsoft Office, Arena, Minitab.

Description :

     

    1. Ensured all signs are accurate and matches  merchandise.
    2. Processed price changes and price mark downs.
    3. Ensured all  merchandise for clearance and mark up and marked on  specified deadline.
    4. Delivered merchandise and put them out in  store floor.
    5. Maintained clean and organize stockroom and pricing & signing room.
    6. Served and assists customers on their queries and needs.
    7. Maintained products presentation after customer explore merchandise.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education

Service Support Specialist III Resume

Summary : Experienced Desktop Support Technician with experience healthcare IT, project management, office supervision with small staff, printer/copier fleet management, and inventory control. customer service ethics superb. also excel in professional time management ,achieve personal satisfaction from bringing solutions customers with smile.

Skills : Reporting, Research, Auditing, Notary Public, Government Relations, Banking, Monitoring, Logistics, Powerpoint, Process Improvement.

Description :

    1. Set up and printing 3DP for FHA, VA, conventional and unconventional loans.
    2. Reviewed Loans for accuracy, making sure all required documents are printed before  regulation deadline.
    3. Updated Loans per mortgage loan officer request.
    4. Ordered titles, appraisal, and written/verbal verification of employment, credit reports and various other documents per request.
    5. Made contact with Appraisers and title companies to confirm ETA of documents.
    6. Received /uploading documents to  portal for review.
    7. Reviewed documents for accuracy.
    8. Assisted closers with funding and RFSC.
    9. Performed deep detail research on FHA and VA loans.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Certification In C/o

Service Support Specialist II Resume

Objective : Solutions-driven IT Professional with proven success designing and integrating cost-effective, high performance technical support solutions to meet challenging, and ever changing business needs.

Skills : First Aid, Medical Records, Records Management, Banking.

Description :

    1. Managed Services Support team for  Fortune 550 Telecommunications company which assigned us to support over 25 small businesses to enterprise level clients located around  world.
    2. Possessed  very distinct network and very different application utilization needs, this provided me  hands on ability to support multiple diverse network environments simultaneously.
    3. Dictated assumed  role  liaison between client and vendor to ensure  quick and effective solution for any and all issues that  client maybe experiencing.
    4. Assisted in  design and implementation of corporate and client documentation providing step by step instructions for maximizing daily work productivity.
    5. Provided support as  Subject Mater Expert for enterprise level products such as module(s) within Microsoft CRM.
    6. Received personal recognition for critical issue resolution skills.
    7. Provided a on the fly resolution for internal staff to quickly respond to a legacy client software support needs.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
BA In Psychology

Service Support Specialist I Resume

Objective : Administrative support and customer service professional, experienced fast-paced environments demanding strong organizational, technical, interpersonal skills. Highly trustworthy, ethical, discreet; committed to superior customer service. Confident, poised in interactions with individuals at all levels.

Skills : Procurement, Inventory Management,Contract Administration.

Description :

    1. Managed supply chain planning and coordination between clients, contractors, internal customers within  U.S.A and Canada.
    2. Coordinated of service tickets from creation to debriefing within SAP ERP.
    3. Managing and monitoring of vendor communications  relations in various vendor management systems.
    4. Negotiated cost and service expectations with external contractors to issue purchase orders while balancing cost and quality from end to end in supply chain.
    5. Reviewed purchase order claims, contracts, and purchase price variances for conformance to company policy and performance benchmarks.
    6. Analyzed service and delivery conditions to determine present and future material availability and preparing service delivery analysis reports.
    7. Participated in the development and maintenance of a contractor performance management system that establishes and tracks standards of performance for technical employees and sub-contractors.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MBA In International Business

Lead Service Support Specialist Resume

Summary : Possess more than 11 years experience service technician, providing exceptional expertise in areas troubleshooting, diagnoses, installations and repairs. Empowered by fast learning , problem solver aptitude have helped successfully .

Skills : SAP, Informatica Tools, Microsoft Office Tools.

Description :

    1. Inspected and Quality Control.
    2. Coordinated, develop and implement training programs.
    3. Diagnosed, troubleshoot , repair down to  electrical and mechanical components.
    4. Assisted with inventory control in parts department.
    5. Provided internal and external customer assistance via phone or email.
    6. Oversaw daily service department operations and special projects.
    7. Prepared quotation requests, purchase orders, and change orders, ensures that all documentation is correct and complete and inputs required information into SAP/MM.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Electronic Engineering Technology

Service Support Specialist Resume

Headline : Obtain position to provide technical engineering support and assistance and where creative problem solving skills applied with growing company to achieve optimum utilization of its resources and maximize profits.

Skills :  Account Management, Accounting, Accounts Payable, Records Management.

Description :

    1. Supported account executives, with accounts ranging from small business to multimillion dollar contracts through quotes  face to face customer meetings.
    2. Worked to maintain Cisco Gold Partner status  attaining attach and renewal rates, contributed to  95% renewal rate.
    3. Used Excel and Cisco's quoting tools.
    4. Provided proactive, dedicated support both internally and to the customer OnePortal training.
    5. Developed relationships with Cisco Client Service Managers to provide better service and pricing when available.
    6. Identified and escalated customer maintenance issues with Cisco and the GTRI technical teams.
    7. Achieved 130%  quota in 2011.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
B.A. In Technical Journalism And Mass Communications