ServiceNow Consultant Resume Samples

A ServiceNow Consultant is hired to support pre-sales meetings with prospective and existing clients. The job description and duties are listed on the ServiceNow Consultant Resume as – creating good working relationships with clients, defining strategic solutions to support existing and new client needs, assisting in the mapping of customer requirements to standard ServiceNow functionality; supporting pre-sales meetings with prospective and existing clients; creating good working relationships with clients, defining strategic solutions to support existing and new client needs, and creating solutions to deliver consistently with the project vision and objective.

The job skills and qualifications are listed on the resume as – strong ServiceNow experience across multiple projects, good communication skills, excellent problem-solving skills, management skills, and project experience skills. A relevant diploma is commonplace among job applicants.

ServiceNow Consultant Resume example

ServiceNow Consultant Resume

Headline : Over 6+ years of total experience in ServiceNow, ITIL Consultant, Configuration & Asset Management Analyst. Insightful, result-driven IT professional with notable success directing a broad range of corporate ITSM initiates while participating in planning, analysis and implementation of solution in support of business objective.

Skills : ServiceNow Administration, Javascript.

Description :

    1. Documented requirements and created use-cases based on the gathered requirements.
    2. Created functional and technical specifications documents for various ServiceNow modules.
    3. Created various ServiceNow applications, modules, and tables as per requirements Developed Service catalog by creating new catalog items, designing workflows and execution plans.
    4. Involved in Development and configuring the Business Rules, Client Scripts, UI Policies, Data Policies, UI Actions.
    5. Created server side scripts and client side scripts, script includes, scripted Web Services.
    6. Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog and CMDB.
    7. Greatly involved in Incident Management Process like identifying, logging, categorizing and prioritization of Incidents.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Technology


ServiceNow Consultant Resume

Summary : ServiceNow Consultant with 9 years of experience in Performing project tasks independently and may lead work-streams, directing the efforts of others, Providing coaching to junior staff, Participating in and/or lead the development of deliverable content that meets the needs of the client and contract.

Skills : Service Now, JavaScript, Web services, It Service Management.

Description :

    1. Worked on Prioritizing of Incidents by Impact, Urgency and Priority.
    2. Involved in LDAP integration with ServiceNow for obtaining users and groups.
    3. Worked with customers to assess current state processes and tools, define ServiceNow requirements and develop and configure the ServiceNow platform - Fuji Release.
    4. Implemented new workflows that use a variety of activities to understand how records are generated from workflows Performs migration activities (Dev to QA, QA to Prod) Coordinates Service Catalog options, including two-step checkout, cart controls, and variables Investigate performance issues, learn troubleshooting tools, and use system logs to find issues Coordinates installation of ServiceNow upgrades and/or service packs.
    5. Customised Service Now Platform in Multi domain End-to-End including the integrations with Ipsoft and other tools.
    6. Actively involved in requirements and analysis phase for Dell Services ServiceNow such as CMDB, Incident, Problem, Change and Event Management modules integration with IPSoft System.
    7. Identified and filled the gaps in requirements phase from Dell Services ServiceNow side.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors


ServiceNow Consultant Resume

Summary : Eight plus years of diverse IT experience on multiple projects in software requirements analysis, design and implementation including more than Two Years of excellent experience in IT Infrastructure Library, Service Now Administration and Service Now development. Excellent skills in researching business needs and designing solutions for Client requirements.

Skills : Javascript, JSON, Jelly, XML.

Description :

    1. Responsible for technical design documentation for Configuration, Customization, Integration with External Services, Administration ServiceNow processes (User management/Group management), Functions, Service Catalog and Workflow for the following teams: RKS team, CRM team and Helpdesk team.
    2. Supported existing Help Desk and Customer Service Management System to migrate from existing systems to ServiceNow.
    3. Developed new change requests and provided technical support for Incident management, Change management, and Problem management, Service Catalog, User Administration, Reporting and Discovery.
    4. Identified and Recommended the ITIL v3 methodologies to deliver technical methodologies around the ServiceNow platform.
    5. Performed Data migration to import data from other applications and external databases.
    6. Implemented Dell Services ServiceNow CMDB integration with IPSoft CMDB using ServiceNow Rest API.
    7. Prepared Technical design documents and handover documents for the CMDB integration module.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors

ServiceNow Consultant Resume

Objective : ServiceNow Consultant with proven abilities to drive technological research and development allowing companies to successfully compete in a global market. Strong experience in Lean Management through Agile practices. Expert architect of automated processes to assist in project management, development, and delivery.

Skills : Planning, Consulting Skills, Survey Management.

Description :

    1. Implemented a Service Desk solution for a National Home Loans Institute, for two main areas, Treasury and Investments, including the following applications: Incident Management, Problem Management, Change Management and Workflow Management.
    2. Configured a Multi-Domain environment to support several companies.
    3. Personalised the instance in Spanish including a Portal with Chat Support.
    4. Applications configured for these services were: Internationalisation Plugin, Portal Pages and Chat Plugin and application.
    5. Improved the efficiency of the service after implementation, including Surveys application to receive feedback from end user and verify/correct processes.
    6. Automated some processes using Workflows and Catalog maintenance and change SLA criteria based on these improvements.
    7. Created new applications (forms, roles, workflows) and generate Reports according to the customer information requests, using System Application and Report Modules.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors

ServiceNow Consultant Resume

Objective : Over 3+ years of experience exclusively in administering and daily operations, on-going maintenance, upgrades and technical support to existing serviceNow environments and applications, managing incidents and run reports, core configurations and implementing UI policies to serviceNow catalog.

Skills : JavaScript, SQL, J2EE, HTML, XML, C, C++ ITSMSuite, HPService Manager, HP Asser Manager, BMC Remedy, Service Now Oracle 10g, SQL Server 2005.

Description :

    1. Implemented Service Request Management from End-to-End including the integrations with other tools giving L3 support for the whole Service Catalog Application including resolving the incidents and problem tickets on Service Catalog.
    2. Discussed the business requirements with clients and documenting them into process requests.
    3. Used semantic HTML5, well supported CSS3 and JavaScript to create rich, responsive experiences for our client; Websites and applications, optimized for their users.
    4. Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
    5. Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
    6. Good knowledge-d on Single Sign on and event based integrations.
    7. Actively involved in Customer training boot camps for Dell Service Federal Customer to implement ServiceNow.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors

ServiceNow Consultant Resume

Objective : ServiceNow Consultant with 5 years of experience in Reviewing deliverables for accuracy and quality, Using your prior experience to anticipate client needs and formulate solutions to client issues, Contributing to proposal development.

Skills : My SQL JDK 1.4, HTML, XML, DHTML, MSXML, ASPX WebLogic, WebSphere, Tomcat Windows 98/2000/2003/XP/NT/XP And Windows NT, LINUX, UNIX.

Description :

    1. Performed Scrum Master/Team Lead role for this Account.
    2. Worked with client and functional requirements within ServiceNow.
    3. Worked on customizing Incident, Problem and Change management screens using Client Scripts, UI Policies, UI Actions and Business Rules.
    4. Designed and implemented new functionality using Business Rules, UI Policies, and Access Lists etc.
    5. Developed of Knowledge Management and automating the process.
    6. Created various workflows for Incident Management, Change Management, Service Requests and SLA's.
    7. Worked on the Development and implementing Change management process.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
Bachelors

ServiceNow Consultant Resume

Objective : ServiceNow Consultant with 4 years of experience in Leading clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITSM/ITOM processes, Conducting Discovery workshops and serve as functional lead throughout the lifecycle of engagements.

Skills : Planning, Developing Skills, Project Management.

Description :

    1. Created UI elements like buttons and context menu.
    2. Designed many email templates by using html and jelly scripting and used them in notifications Written script includes and invoked them in business rules and client scripts.
    3. Setup Domain separation for Dell Service Federal Customer ServiceNow instance and also loaded customer specific test data in corresponding domains.
    4. Analyzed the existing request items on SharePoint and migrating them to ServiceNow Participating in meeting with SME's and Project Managers to analyze the requirements And developing the workflow design of request items using Agile Methodologies.
    5. Participated in daily scrum meeting and developer meetings.
    6. Involved in migration activities from Calgary to Dublin Developer meetings are scheduled to keep track of development work of each developer so that they will not have an overlap while work with update sets.
    7. Involved in Implementation of Multiple SSO in ServiceNow Instance Implementing End-End Service Catalog items for the existing business processes.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelors

    ServiceNow Consultant Resume

    Objective : As a ServiceNow Consultant Experienced of working with ServiceNow platform for global customers, Experienced of working on Operational Intelligence/Health Log Analytics in ServiceNow platform, Experienced in implementation, support of multiple Monitoring tools, Experienced and desired to work in a management consulting environment that requires regular travel.

    Skills : Travelling, Testing, Business Management.

    Description :

      1. Worked on Various Integrations using SOAP and REST Handling Production support tickets and assigning them to appropriate teams Configuring Email, inbound and outbound email actions and developing mail scripts on need basis.
      2. Performed work on successful implementations for multiple high profile clients such as NASA, Duke University, and Tampa International Airport.
      3. Conducted on-site workshops for definition and gathering of requirements.
      4. Participated in the full SDLC Requirements gathering, analysis, design and coding, testing, training and operational support.
      5. Developed Business Rules and Client Scripts based on the requirements.
      6. Integrated with other ITSM systems like Remedy etc.
      7. Implemented the Incident Management, Problem Management, Knowledge Management, User Administration, Configuration and Asset Management along with Reporting module.
    Years of Experience
    Experience
    2-5 Years
    Experience Level
    Level
    Executive
    Education
    Education
    Bachelors

    ServiceNow Consultant Resume

    Headline : Dynamic, skilled with Eight years of proven success and experience in ServiceNow (4 years) Development and Administration, knowledge of ITSM tools and ITIL framework, QA testing of various internet and intranet applications which where build on Java, Microsoft, client server, Web, ERP applications manual and automated testing, development of java j2ee based applications Incident, Problem, Change, Release, Knowledge, SLM, Service Catalog, Configuration Management Database, Asset Management, Content Management , workflow.

    Skills : Content Management, Training, Communication Skills.

    Description :

      1. Experienced in designing, development and implementation of ServiceNow Platform ITSM application.
      2. Involved in Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in ServiceNow.
      3. Involved in design, development and administration of Service-Now.
      4. Created Workflow activities and approvals.
      5. Implemented new workflows that use a variety of activities to understand how records are generated from workflows.
      6. Serviced Catalog (Request Item, Order guide and record producer) has been created based on client requirements.
      7. Managed users, groups and roles.
    Years of Experience
    Experience
    5-7 Years
    Experience Level
    Level
    Executive
    Education
    Education
    MA

    ServiceNow Consultant Resume

    Headline : ServiceNow Consultant is Ensuring a deep understanding of the business purpose of every engagement, identifies the expected business outcomes, and ensures the team meets those expectations as an overall project success criteria, Managing client expectations through proactive relationship management.

    Skills : Planning, Consultant, Project Management.

    Description :

      1. Served as the Project Lead on client engagements and drives the completion of all Project Management deliverables. 
      2. Served as point of review and approval of client deliverables.
      3. Defined clients desired business outcomes and manages alignment to those outcomes.
      4. Led oversight of client deliverables including customer approach documents and proposals.
      5. Managed and invoiced client engagement financials.
      6. Facilitated the preparation of workshop materials and co-leads workshop discussions.
      7. Worked with the client, Consultant, and Solution Architect to create user stories with business-level requirements.
      8. Created of all Statements of Work for assigned accounts.
                Years of Experience
                Experience
                5-7 Years
                Experience Level
                Level
                Executive
                Education
                Education
                MA