Spa Receptionist Resume Samples

Working in hotels, resorts and private Spa’s the Spa Receptionist is the first point of contact for clients who want to get Spa Services. A well-defined Spa Receptionist Resume mentions the following duties and responsibilities – answering phone calls and fixing appointment, transferring calls to appropriate personnel, taking accurate messages, greeting clients, performing cashiering duties, giving a detailed list of service offered to Spa clients, notifying staff members about appointments and cancellations, up-selling products to clients, and performing light administrative tasks and clerical duties.

These skills will enhance the job prospects of the applicants – the ability to operate basic spa and office equipment, knowledge of various services offered by the facility, basic knowledge of scheduling, accounting and word processing software and exquisite telephone etiquette. A minimum of a high school diploma or its equivalency is the required qualification.

Spa Receptionist Resume example

Spa Receptionist I Resume

Summary : Accurate, thorough, and persistent Spa Receptionist I, offering exceptional communication, secretarial, and problem-solving skills to bring a remarkable change in the overall efficiency of the workplace. To utilize the skills, knowledge, and understanding of different social issues from real perspectives and uses of the experience effectively as a development professional in order to facilitate and accelerate the process of organizational development.

Skills : Massage Therapy, Administrative, Culinary Specialist, Storekeeper, Retail, Hostess, Equestrian, Personal Trainer.

Description :

    1. Serve as point of contact to guests for information on spa products and services, while maintaining a friendly and professional demeanor.
    2. Follow resort and spa policy for scheduling appointments to ensure accurate bookings and maintaining awareness of availably.
    3. Balance and maintain daily bookings and therapist schedules.
    4. Handle guest complaints calmly and professionally, notify management when necessary.
    5. Work as part of a self-managing and efficient team while undergoing changes to management.
    6. Lead in seniority and primary trainer for new reception staff, having trained 9 new hires to date Sell, inventory, and stock retail items.
    7. Scheduled, confirmed, and prepared for spa appointments -Promoted services and packages -Provided exceptional customer service to clients and catered to all needs of spa guests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Management
Education
Education
Bachelor Of Arts


Spa Receptionist - Temp Resume

Headline : Spa Receptionist aiding the organization's achievements and to work in a globally competitive and dynamic environment and those who offers an excellent opportunity to enhance the skills and value to the firm. Aspire for a career that would provide sufficient opportunities for continued growth, challenges, and achievements, where the ability and education are extremely utilized.

Skills : Microsoft Office, Bilingual: English And Spanish, Dentrix, Computer Trouble Shooting, Proficient In Both PC And Mac Platforms.

Description :

    1. Handled cash and credit card sales as well as hotel room charges ranging from $4,000- $10, 000 daily; always kept a perfect cash drawer; tabulated sales and records with 10-key daily.
    2. Assisted guests with appointments; processed customer information; scheduled services from over 50 providers.
    3. Answered and directed phone calls Scheduled appointments with clients Stocked shelves with product Periodically cleaned locker rooms Handled money during the opening and closing shifts.
    4. Receptionist, scheduling appointments, answering phone calls, handling money, filing, assistance with paperwork and health forms.
    5. Answered telephones, set appointments in a fast-paced environment.
    6. Handled guest requests/requisitions with honest, concise answers.
    7. Assisted guests with spa questions as well as food/menu choices.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors of Science


Junior Spa Receptionist Resume

Objective : Customer-oriented Junior Spa Receptionist successful at troubleshooting and handling customer support issues in a timely manner, while effectively motivating team members to reach their optimum potential. Well-versed in social media, marketing technology, tools, and trends. Multi-faceted and creative professional with general coding terminology, graphic design, and web content management experience.

Skills : Makeup Application, Speed waxing, Customer Service, Eyelash extensions, Eyebrow & Lash tinting, Spa specialist.

Description :

    1. Opens the SpaSoft system at the beginning of the shift and ensures the Spa is ready for business.
    2. Greet customers with enthusiasm and professionalism while always providing the highest level of exceptional customer service.
    3. Works closely with the Spa Manager to educate, promote and sell merchandise on an on-going basis.
    4. Proactively solicits clients for treatments (massage, skin, and hair) and schedules them for an appointment.
    5. Process all monetary transactions accurately using a Point of Sale System.
    6. Follows-up on all faxed menu's, mailed inquiry packets, and gift card purchases on a timely basis.
    7. Answer the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer's needs.
    8. Assist clients/members to book an appointment for a "Day Spa experience." Surveys and keeps reception desk, retail, drink and surrounding areas in an orderly and clean appearance.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Spa Receptionist - Part Time Resume

Objective : High potential Spa Receptionist seeking a fast-paced company to contribute the strong interpersonal and customer service skills. Believes in a timely, friendly and proactive service will ensure the customer's satisfaction and enhance future business growth. To work in an environment where the performance is rewarded with new responsibilities.

Skills : Data Entry, Organizational Skills, Customer Service Skills, Customer Relations, Computer Skills, Filing Communication

Description :

    1. Answered, screened, responded and directed emails and multi-line phone calls.
    2. Maintained the spa appointment calendar, organized massage therapists and scheduled treatments properly.
    3. Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms.
    4. Handled general requests for information and data; handled delicate situations, such as - customer requests, special needs, and complaints.
    5. Opened, closed and handled all monies according to spa protocol.
    6. Formed friendly relationships with clients and masseurs, allowing me to recommend the best service options, based on customer personify and needs.
    7. Receive payment and record receipts for services. Make and confirm reservations.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor Of Science

Senior Spa Receptionist Resume

Summary : Driven, self-assured and motivated Senior Spa Receptionist with strong academic and employment experience seeking to grow in the business and marketing industry. To contribute to your company's growth and overall goals by utilizing and expanding upon related education, skills, experiences, and capabilities.

Skills : Massage Therapy, Administrative, Culinary Specialist, Storekeeper, Retail, Hostess

Description :

    1. Opened the point of Sales system at the beginning of the shift and ensures the spa is ready for business.
    2. Greet the guest with enthusiasm and professionalism while always providing the highest level of exceptional customer service.
    3. Works closely with the spa manager to educate, promote and sell merchandise on an on-going basis.
    4. Proactively solicits clients for treatments and schedules them for an appointment.
    5. Process all monetary transactions accurately.
    6. Follows-up on all faxed menus and gift card purchases on a timely basis.
    7. Answers the phone in a professional and knowledgeable manner to obtain appropriate information and to address the customer's needs.
    8. Assist guest to book a reservation for a "Day Spa Experience." Surveys and keeps reception desk, retail, drink and surrounding areas in an orderly and clean appearance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Lead Spa Receptionist Resume

Summary : Lead Spa Receptionist with experience in both spa and hotel environment. Recognized the ability to communicate with the guest in a warm and welcome way, providing exceptional service that ensures client retention and positive feedback. Dedicated to reaching goals, building strong work relationships, and making a positive impact.

Skills : Microsoft Office, Bilingual: English And Spanish, Dentrix, Computer Trouble Shooting

Description :

    1. Greet customers entering the establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
    2. Transmit information or documents to customers, using computer, mail, or facsimile machine.
    3. Hear and resolve complaints from customers or the public.
    4. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
    5. Receive payment and record receipts for services.
    6. Sells memberships to guests Answers phone calls, set appointments, greet members and guests upon arrival.
    7. Supports the performance of the spa against membership and retail goals.
    8. Ensures client experiences are first rate and professional.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
High School Diploma

Spa Receptionist/Spa Manager Resume

Summary : Spa Receptionist/Spa Manager seeking a challenging position, utilizing the abilities developed throughout the experience and education with an opportunity for a career based on the merit and promotion and growth of the organization. To make a positive contribution to the organization and to achieve success through dedication, hard work, and knowledge.

Skills : Computer Skills, Customer Service, Language Skills Data Entry Skills

Description :

    1. Provided excellent customer service and anticipated guests' needs.
    2. Effectively communicated with coworkers and management.
    3. Scheduled all treatments effectively and in a most logical sequence.
    4. Answered phones and provided any and all necessary information to guests.
    5. Operated Microsoft Office and Spa Soft systems.
    6. Sold and recommended appropriate products to guests based on their skincare needs and personal preferences.
    7. Answer multiple phone lines Spa reservations/Scheduler Process cash, credit card, and debit payments Give Spa tours Ensure guests had a pleasant experience.
    8. Was in charge of opening and closing the store, greeting customers upon arrival and preparing them for appointments, scheduling appointments, and accepting payments, making the change, and counting money.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Senior
Education
Education
Bachelor Of Science

Spa Receptionist Resume

Headline : To obtain employment where acquired academic and professional skills may be utilized for the benefit of the organization. To get associated with an enterprising organization where opportunities exist for innovation and challenging professionals and quality work as well as the environment where the knowledge is enhanced and pursues a career growth prospects.

Skills : Team Player, Time Management, Telephone, Microsoft Word, Excel Outlook

Description :

    1. Open spa and prepare for the arrival of clients.
    2. Greet clients as they arrive, provide information on the spa's services and check guests in and out.
    3. Ensure that the staff is made aware of the clients' arrival.
    4. Handle tasks of responding to guest queries and providing excellent guest service.
    5. Answer incoming telephone calls and promote the spa's products and services.
    6. Handle POS transactions and ensure clients are made aware of the spa's current promotions.
    7. Responsible for scheduling appointments and cancellations with the online scheduling system.
    8. Ensure clients are aware of the spa's policies and procedures.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor Of Arts

Spa Receptionist - Entry Level Resume

Objective : Motivated, honest and energetic self-starter with hard work and smart skills. Leading high- performance to meet or exceed objectives. Dedicated with an internal drive to deliver with excellence. leadership qualities with a strong background in relationship-building skills. Seeking professional opportunities to grow and always eager to learn new skills to achieve heights with dedication and enthusiasm.

Skills : Massage Therapy, Administrative, Culinary Specialist, Storekeeper, Retail, Hostess

Description :

    1. Scheduled massage therapists for multiple sessions and booked each appointment promptly.
    2. Trained new employees on multiple aspects of the job.
    3. Kept janitorial closets clean and organized.
    4. Sanitized bathrooms, showers, and locker rooms.
    5. Answered product questions with up-to-date knowledge of sales and store promotions.
    6. Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
    7. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
    8. Helped drive sales goals and achieve monthly quotas.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Diploma

Spa Receptionist Resume

Objective : Highly qualified and dedicated professional, with experience in business management, exposure in retail, consumer goods, and hospitality sectors. Excellent communication and interpersonal skills. Proven ability to prioritize and complete multiple tasks. Capable to assume a high level of responsibilities and complete projects within time-frames, consistently.

Skills : Microsoft Office, Spa and Salon Software, Communication Skills, Phone etiquette, Organization.

Description :

    1. Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
    2. Led comprehensive spa tours for new members.
    3. Followed the pre-assigned opening and closing procedures for each spa station.
    4. Consistently followed all required protocols for scheduling spa appointments.
    5. Served as a primary point of contact for members and guests for information on spa products and services.
    6. Maintained a solid knowledge base of all spa and resort products and services.
    7. Maintained expert knowledge and awareness of spa appointment availability.
    8. Tend to the social experience of our bar-like atmosphere. Maintain clear communication with Shop Management about overall
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Vocational