An Account Management Coordinator is responsible for the daily administrative support to the Account Management team. A well-drafted Account Management Coordinator Resume indicates the following duties and responsibilities – preparing, filing, and retrieving sales-related documents; designing and renewing sales proposals, updating internal databases with account information, coordinating meetings, calls, and demos; conducting research on potential clients, creating reports of campaigns’ results, performing market and competitive research, and creating promotional materials.
Apart from proven work experience, the following skills are also required – excellent computer skills, hands-on experience with CRM software, experience with marketing and advertising campaigns, time management skills, and organisational skills. A degree in the field of Business Administration or Marketing is commonplace among job applicants.
Summary : Highly enthusiastic Customer Service Professional with 9+ years of client interface experience. Strong organizational and multi-tasking skills. Adapts quickly in fast-paced environments without compromising quality.
Skills : Microsoft Office Suite, Supervising Skills.
Description :
Present Charged with managing projects that focuses on continually reviewing contractual obligations and ensuring profile maintenance is up to date and current for the fulfillment coordinators.
Specialized in high profile accounts for the West, Northeast, and Midwest Area.
Developed, facilitated and trained new hire training class of 60 new employees for the State and Local Government teams during expansion of Huntsville location.
Selected Accomplishments: Account Liaison and Account Point of Contact selected to ensure proper account handling for highly sensitive government account to ensure escalated issues are addressed quickly to prevent the account termination.
Served as a remote point of contact for the Federal Government processing teams in Laurel, MD and Huntsville, AL.
Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs and to ensure that they are ahead of the curve.
Received recognition for Personal Commitment to Excellence from Associate Director.
Experience
7-10 Years
Level
Management
Education
MBA In Social Media Marketing
Account Management Coordinator Resume
Summary : Environmental and Renewable Account Management Coordinator professional seeking opportunities in the field of sustainable development with a focus on Project Management, Analysis, and Client Relations.
Skills : Microsoft Office, Excel, Google Docs.
Description :
Led the creation of a new Client Management department, which entailed designing an organizational structure, developing a mission in alignment with company strategic goals, assessing employee activity, determining hiring needs, and writing 12-week plans.
Created a culture of intrinsic rewards for employees, resulting in an increase in employee performance, morale, teamwork, and buy-in to department goals.
Provided ongoing coaching to employees via weekly evaluations and individual improvement plans; assessed employees' strengths and weaknesses to align their core competencies with job responsibilities.
Structured employee development to successfully graduate them to leadership roles, empowering them to provide efficient, high quality service to clients.
Enhanced employee performance on multiple metrics by implementing a new communication model that provided specific timeframes and deliverables to clients at first contact.
Trained over 60 new and current client-facing employees on Total Contact Ownership and HEAT client service models as well as new SOPs.
Managed a portfolio of the most valuable accounts for the company worth $300MM in annual sales, overseeing all maintenance and improvements within the value chain that affected the success of e-commerce sales necessary for continual growth, as well as the clients' businesses.
Experience
7-10 Years
Level
Management
Education
MBA In Leadership
Account Management Coordinator Resume
Objective : As a Account Management Coordinator, responsible for Managing ongoing administrative tasks for Gravie employer clients to ensure theyre thrilled with our service, taking care of things like employee eligibility, maintenance and researching issues as they arise, Making sure all our client forms are complete and the right information has been gathered.
Skills : Bilingual-Spanish/English, Proficient With Microsoft.
Description :
Supported Nestle, Unilever, Wireless and B2B clients: Coffee-mate, Natural Bliss, Country Crock, Cricket Wireless and VMware.
Drafted social media content and created editorial calendars for clients.
Monitored social media channels and reported trends to the team both for Hispanic and General Market channels, engaged with consumers addressing questions and comments according to the brand's voice.
Assisted with influencer identification, research and pitched to bloggers/influencers.
Assisted Senior Account Executives and Account Executives by scheduling content for monthly calendars on Facebook, Twitter through social scheduling platforms: Spredfast, Spiceworks, Hootsuite.
Supported the launch of Coffee-mate's #TakeBackVanilla social campaign for Tumblr and filtered contestants entry submissions through Coffee-mate's Facebook and Twitter channels.
Supported the David Bromstad activation by having a lead role in community management, edited creative change forms, monitored the Twitter party, posted monthly content via Coffee-mate's social channels.
Experience
0-2 Years
Level
Entry Level
Education
M.S In Integrated Marketing Communications
Account Management Coordinator Resume
Headline : To obtain a permanent position that will allow full use of customer service, sales, and leadership to play a key role in planning and executing innovative sales strategies, in order to increase sales performance and profitability.
Skills : Microsoft Office, Accounting.
Description :
Managed and supported government and federal agency accounts to ensure that all requests and issues are resolved.
Monitored contractual obligations to ensure compliance is maintained within terms and conditions.
Interacted with sales, finance, compliance, contracts & proposals and technical support teams to complete requests.
Educated business clients with account management tools, price plan changes, international travel Special Projects NPS Call Back Team.
Performed NPS call backs to address and improve customer concerns and company relationships in a timely fashion while balancing company revenue concerns.
Provided feedback to senior leadership on customer concerns, direct report areas of opportunity, and collaborative ideas on Quality improvements.
Motivated, developed, and coached representatives on NPS areas of opportunity Vendor Project in Lafayette.
Experience
5-7 Years
Level
Executive
Education
B.A.
Account Management Coordinator Resume
Objective : Masters Degreed Librarian with experience in procurement, accound management, inside sales, commercial real estate, health & welfare insurance consulting, direct marketing and product fulfillment, seeking a challenging position as an academic or public librarian, technical services librarian, business information manager, corporate librarian, research coordinator or research analyst to use my skills and experience with online and database research and repackaging of information.
Skills : Organisation Of Information, Advanced Retrieval & Repackaging.
Description :
Created and implemented new procedures to improve project management quality.
Reviewed Quality Assurance.
Trained Service Team in procedures and quality.
Service Team contact point for other departments.
Negotiated lower prices with several vendors for packaging, inks and printing processing.
Worked as a Verizon Wireless Subject Matter Expert in which I assisted Trainers, Supervisors, Associate Directors, and representatives with any questions on Verizon Wireless customer service inquiries - Floor Support Customer Escalations Direct Report Training on correct and current Verizon Wireless policies and procedures.
Monitored team stats and completion of trainings.
Experience
2-5 Years
Level
Junior
Education
MLS In Library Science
Account Management Coordinator Resume
Objective : Built my career in a variety of roles and industries. Some small companies some larger corporations where I was not just your dentists' go to dental assistant but also your outgoing waitress/bartender, leasing consultant, account coordinator, merchandising wiz, cashier, and marketing guru. I am use to wearing many hats, which I very much enjoy. I thrive in a fun, fast paced, work environment that no two work days are the same.
Skills : Microsoft Office 2010, Basic HTML knowledge, Adobe Photoshop, Pinnacle Studio, Nero Multimedia Suite, Final Cut Pro verson 7.
Description :
Received inbound calls from participants with regards to benefit information such as plan changes, plan designs, copayment's, estimates etc.
Answered participant questions, as well as question participants to obtain full understanding of what information is being requested.
Documented all calls with regards to participant inquires accurately Correspondence to emails, faxes or written letters Provide exceptional customer service on every call.
Stay updated on company and customer plan changes.
Secured payments; verify and adjust billing Effectively utilize resource solutions using company databases and references.
Ability to multi-task and toggles numerous computer applications while simultaneously on a phone call with a customer.
Effectively handled complaints while consistently demonstrating appropriate behaviors.
Experience
2-5 Years
Level
Executive
Education
MS
Account Management Coordinator Resume
Summary : Account Management Coordinator is responsible for Planning and coordinating Telecommunications knowledge Microsoft Office applications Detail-oriented professional with strong technical skills and the ability to learn concepts quickly.
Skills : Microsoft Office, Customer Service, Telecommunications, Telephone , Call Center, Account Management, Project Management, Email, GIS, Time Management, Team Building, Leadership, Data Entry, Planning, Planning, Windows, Research.
Description :
Consistently achieved leading status with in Verizon Wireless requirements, and maintaining top performance in my department.
Provided quality customer service to sensitive major, national, and government accounts.
Managed all account activities and preparing reports for customers and management.
Responded to requests from for equipment and service information, and prepare price plan analysis.
Completed bulk and single line maintenance requests and equipment orders.
Assisted with escalations and large research requests.
Calculated credits and pro-rates for billing issues.
Experience
7-10 Years
Level
Management
Education
BA
Account Management Coordinator Resume
Objective : Account Management Coordinator is responsible for the day-to-day activities of the Accounts team. This includes maintaining and tracking account statuses, preparing for sales meetings, and following up with leads.
Skills : Copy writing, Transmedia.
Description :
Participated in review and distribution of various client reports.
Facilitated sending news and updates to client base.
Coordinated logistics for Client Advisory Board meetings.
Provided back-up support for user inquiries.
Assisted with site testing for new client launches/site updates.
Assisted account manager and national sales manager in daily functions to manage 140 accounts.
Created PowerPoint sales presentations consisting of sales motions, product details, specs, and pricing information.
Experience
2-5 Years
Level
Junior
Education
B.A. In Business Marketing
Account Management Coordinator Resume
Summary : Environmental and Renewables Account Management Coordinator professional seeking opportunities in the field of sustainable development with a focus on Project Management, Analysis, and Client Relations.
Skills : Experience Using Maximise, Planning Skills.
Description :
Managed television network accounts handling day to day business relations for Comcast's non-linear platforms.
Handled stunt planning, launches of new programs and tracking of content & competitive performance data.
Responsible for acquiring images, logos, and programming from all networks to all Comcast products and platforms.
Served as a business conduit between senior managers and clients.
Executed several projects, managing a large database for all video content services.
Contributed to the content development & editorial team in Comcast's Video Business Unit.
Responsible for working with Landstar Agents, Corporate Sales Staff, and Customers to facilitate account growth in specific awarded accounts.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts
Account Management Coordinator Resume
Summary : A highly qualified, dynamic, and results oriented professional with broad and diversified experience in corporate logistics, corporate policy fulfillment, technology, and leadership. Motivated and ambitious with excellent relationship management, presentation, interpersonal, and polished rapport building skills.
Skills : Monitoring Skills, Interpersonal Skills.
Description :
Provided overall day-to-day customer service and support to ensure the effective execution of customer objectives in marketing and advertising campaigns.
Worked closely with clients and internal teams to best meet client needs, developing strategies and demonstrate problem-solving abilities to address client issues.
Worked with other members of the external and internal teams to manage all aspects of client operations including contract evaluation for new customers and renewals.
Worked to coordinate the flow of information from all parties involved, as well as the instrumentally with our Pricing department, to ensure proper dissemination of key performance indicators used to measure growth in assigned accounts.
Developed an understanding of key personnel involved in each account and developed strong working relationships to ensure consistent and timely exchange of information Built strong analytical skills used to gather information both quickly and efficiently using Cognos query studio, I Series Queries and Microsoft Access.
Worked to facilitate and maintain EDI mapping and functionality on all assigned accounts, as well as working with our IS department to supply all information necessary for initial EDI setup.
Performed regular audits on the Stanley sales websites and maintained continuous content updates.
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