Customer Consultant Resume Samples

Working for the company’s customer service department the customer consultants are accountable for solving the issues and problems of customers. The most essential duties executed by these consultants include some or all of the following – diagnosing technical issues of products, attending incoming calls, providing instructions or suggestions to customers, making rectifications that are possible through calls, sending and receiving emails, developing a strong positive relationship with customers and sourcing appropriate materials to customers on behalf of the company.

The skills expected on the Customer Consultant Resume include – patience, customer service orientation, excellent communication and the ability to hear carefully; Candidates applying for this position should be able to communicate in the local and English language and also have a thorough knowledge of the product and service the company is serving. A good experience is considered more valuable than a formal education.

Customer Consultant Resume example

Customer Consultant Resume

Summary : Objective is to provide and seek higher degree of professional excellence. By demonstrating accuracy, thoroughness and orderliness in performing work assignments.

Skills : Sales force, Training, Interviewing, Call Center.

Description :

    1. Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
    2. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
    3. Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information.
    4. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
    5. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
    6. Maintains a safe, clean and orderly retail center.
    7. Provided customer service and sales to AOL members and prospective members.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Associate In Office System


Customer Consultant II Resume

Headline : To obtain a position in which strong communication and excellent customer service skills, and ability to adapt and learn quickly will be utilized.

Skills : Customer Service, MS-Excel.

Description :

    1. Greeted each customer promptly and politely and followed all necessary requirements to maintain proper Lease Lining.
    2. Performed all transactions in a cordial, and efficient manner.
    3. Prepared checks itemizing total costs and sales taxes.
    4. Spoke with guests to ensure satisfaction with body shop products.
    5. Communicated - well with staff and knowledgeable of daily sales goals.
    6. Take customer's orders and help them with their tax problems.
    7. Performed exceptional customer service in a fast-paced environment Promoted ticket and perishable item sales.
    8. Performed daily register duties Performed inventory selection and counting Created a serene environment for the next following day of operation Following up on customer inquiries Exceptional greeter.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelors Of Science


Customer Consultant/Representative Resume

Summary : Experience in customer service and clerical work. Ability to multi-task in a high volume atmosphere. Highly organized with great attention to detail. Flexible and willing to learn.

Skills : Microsoft Office Suite, Health Software, Agency-Core, High-stress environment.

Description :

    1. Process over 200 packages daily, while assisting customers with all their shipping needs including completion of documents, creating custom packaging.
    2. Utilize FPOS software to sustain status of Package information Arrange shipment for shipping including customize boxes.
    3. Determine most economical and efficient shipping method; select appropriate shipping container; pack items to ensure safe delivery.
    4. Trained all new hire on company's policy and procedures Process financial transactions of over $550 daily in credit card and cash transactions using Point of Sale terminal (POS).
    5. Set up and operates printing, binding, and other related equipment using customer supplied original media and documents.
    6. Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits and ensured accuracy of transactions.
    7. Provide excellent customer service and ensure customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Customer Consultant I Resume

Objective : Hands-on, performance driven supervisor with strong leadership and relationship-building skills. Results driven with proven ability to mentor and develop staff to create a strong team environment.

Skills : Strong Leadership, Communication, Microsoft Office.

Description :

    1. Worked closely with customers during the home building process.
    2. Scheduled appointments for homeowners to come and choose color scheme of both exterior and interior design, as well as any structural changes needed to be made.
    3. Selected samples of flooring, cabinetry, counter tops, hardware, lighting, and paint to be approved by clients for follow up appointments.
    4. Processed change orders in a timely manner.
    5. Worked with sales team to make changes for the clients, while staying within the original budget planned.
    6. Analyzed blue prints and worked with architect and construction team to be sure all customized changes were achievable and to standards.
    7. Clarified the wants and needs of customers while offering suggestions for improvement.
    8. Responded to all customer inquiries on a timely manner through phone, e-mail, or appointment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer consultant III Resume

Summary : Assistant with vast experience handling professional and personal aspects of support for administrative personnel; capable of handling a wide range of administrative functions.

Skills : Receptionist, MS-Excel.

Description :

    1. Lead dispatcher, customer service, accounting this position required handling large sums of cash.
    2. Worked face to face with customers asking personal questions, resolving customer issues, selling all company products.
    3. Data entry, daily deposit, processing payments, processing Dropbox payments, and mail, entered new customer information, scheduled service calls and new connects.
    4. Excellent interpersonal communication, team-building skills with sensitivity to cultural difference.
    5. Effective organizational skills, ability to maintain productivity in a fast-paced work environment.
    6. Oriented self-starter with the ability to follow directions and adapt to changing situations.
    7. Reached monthly sales goals by greeting customers, listening and recommending products.
    8. Promotion from dispatch to accounting.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Business

Customer consultant/Co-ordinator Resume

Summary : To experience new challenges while utilizing skills, abilities and talents in a rewarding and productive environment.

Skills : Receptionist, MS-Office.

Description :

    1. Customer service, sales and problem resolution.
    2. Opening and closing responsibilities for multiple centers.
    3. Shipping, packing and printing specialist.
    4. Handled daily reports, cash management, and bank deposits.
    5. Machine maintenance and product replenishment.
    6. Retail resets, price point changes, and inventory.
    7. Assisted customers with various needs; building customer relations Answer telephone calls; polite and professional Schedule appointments.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Customer consultant/Executive Resume

Headline : Obtain a full or part time challenging position that will use developed customer service, clerical, creative, problem solving, and time management skills to enable to make a positive contribution.

Skills : Business Owner, Customer Service, Training.

Description :

    1. Provided customer service for an average of 60 calls per day.
    2. Answered customer inquiries, solved problems, and provided new product information.
    3. Described product to customers and accurately explained details and care of merchandise.
    4. Answered questions regarding products, while maintaining knowledge of current sales and Lifetouch promotions.
    5. Maintained up-to-date knowledge of Lifetouch policies regarding payments, returns, and exchanges.
    6. Computed accurate sales prices for purchase transactions.
    7. Maintained a positive attitude to make customer's shopping experiences memorable and pleasant.
    8. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Grad

Jr. Customer Consultant Resume

Objective : To obtain a position where can utilize excellent customer service skills effectively and efficiently. To obtain a responsible position within the Childcare Department of an established organization.

Skills : Microsoft Office, Customer Service.

Description :

    1. Excellence in customer satisfaction and problem solving via telephone is a requirement.
    2. Sufficiency with Microsoft word, Microsoft Office, Microsoft Excel, and Microsoft PowerPoint.
    3. Ensures quality customer service is given to customers by providing proper phone etiquette, and professional packaging services.
    4. Processes financial transactions including handling cash and making change.
    5. Completes required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits.
    6. Ensures confidentiality of customer and company data and careful handling of documents, media, and packages.
    7. Cleans, repairs, and stocks all retail center printing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Studies

Customer Consultant/Analyst Resume

Objective : Obtain employment with a company where can attitude help grow professionally and personally and be an asset to company. Somewhere can utilize and build upon communication and organizational skills.

Skills : Guest Communication, Multitasking, Organization, Team Player.

Description :

    1. Cleaned room so quickly and efficiently that I would still have time to help other sales associates in their rooms.
    2. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    3. Helped customers select products that best fit their personal needs.
    4. Offered exceptional customer service to differentiate and promote the company brand.
    5. Consulted with customers on the latest styles and trends.
    6. Maintained a clean and neat showroom with orderly products displayed.
    7. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Consultant/Director Resume

Headline : Objective is to provide and seek higher degree of professional excellence. By demonstrating accuracy, thoroughness and orderliness in performing work assignments.

Skills : Customer Service, MS-Office.

Description :

    1. Demonstrates consultative behaviors in a retail environment to understand each customer's individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
    2. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
    3. Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information.
    4. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
    5. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
    6. Maintains a safe, clean and orderly retail center.
    7. Provided customer service and sales to AOL members and prospective members.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Technology

Customer Consultant/Technician Resume

Summary : Experience in customer service and clerical work. Ability to multi-task in a high volume atmosphere. Highly organized with great attention to detail. Flexible and willing to learn.

Skills : Microsoft office, Customer Service Skills.

Description :

    1. Process over 200 packages daily, while assisting customers with all their shipping needs including completion of documents, creating custom packaging.
    2. Utilize FPOS software to sustain status of Package information Arrange shipment for shipping including customize boxes.
    3. Determine most economical and efficient shipping method; select appropriate shipping container; pack items to ensure safe delivery.
    4. Trained all new hire on company's policy and procedures Process financial transactions of over $550 daily in credit card and cash transactions using Point of Sale terminal (POS).
    5. Set up and operates printing, binding, and other related equipment using customer supplied original media and documents.
    6. Complete required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits and ensured accuracy of transactions.
    7. Provide excellent customer service and ensure customer satisfaction.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
High School

Asst. Customer Consultant Resume

Objective : Motivated professional with over 15 years of extensive Customer Service experience in handling customers' issues by identifying needs, and maintaining customer satisfaction while adding to company success. Proven ability to establish rapport with clients, reliable and driven, with strong time management and prioritization abilities.

Skills : Strong Leadership, Communication, Microsoft Office,.

Description :

    1. Worked closely with customers during the home building process.
    2. Scheduled appointments for homeowners to come and choose color scheme of both exterior and interior design, as well as any structural changes needed to be made.
    3. Selected samples of flooring, cabinetry, counter tops, hardware, lighting, and paint to be approved by clients for follow up appointments.
    4. Processed change orders in a timely manner.
    5. Worked with sales team to make changes for the clients, while staying within the original budget planned.
    6. Analyzed blue prints and worked with architect and construction team to be sure all customized changes were achievable and to standards.
    7. Clarified the wants and needs of customers while offering suggestions for improvement.
    8. Responded to all customer inquiries on a timely manner through phone, e-mail, or appointment.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Lead Customer consultant Resume

Summary : Looking for a financial institution, where can gain experience and be an essential asset for the business. Like to be in consideration of promotions and enhanced responsibilities.

Skills : Receptionist, Communication Skills.

Description :

    1. Lead dispatcher, customer service, accounting this position required handling large sums of cash.
    2. Worked face to face with customers asking personal questions, resolving customer issues, selling all company products.
    3. Data entry, daily deposit, processing payments, processing Dropbox payments, and mail, entered new customer information, scheduled service calls and new connects.
    4. Excellent interpersonal communication, team-building skills with sensitivity to cultural difference.
    5. Effective organizational skills, ability to maintain productivity in a fast-paced work environment.
    6. Oriented self-starter with the ability to follow directions and adapt to changing situations.
    7. Reached monthly sales goals by greeting customers, listening and recommending products.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Masters In Business

Associate Customer consultant Resume

Objective : Seeking a position that will enhance individual and small group communication skills. Beyond efficient in record keeping and other various administrative skills.

Skills : Microsoft Office, Writing, Customer Service.

Description :

    1. Provided customer service for an average of 60 calls per day.
    2. Answered customer inquiries, solved problems, and provided new product information.
    3. Described product to customers and accurately explained details and care of merchandise.
    4. Answered questions regarding products, while maintaining knowledge of current sales and Lifetouch promotions.
    5. Maintained up-to-date knowledge of Lifetouch policies regarding payments, returns, and exchanges.
    6. Computed accurate sales prices for purchase transactions.
    7. Maintained a positive attitude to make customer's shopping experiences memorable and pleasant.
    8. Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Grad

Customer Consultant I Resume

Objective : To be employed by a business company as a fashion department with extensive knowledge of cosmetic industries and Energetic and outgoing with an innate drive to make sales quota.

Skills : Esthetic license, MS-Excel.

Description :

    1. Excellence in customer satisfaction and problem solving via telephone is a requirement.
    2. Sufficiency with Microsoft word, Microsoft Office, Microsoft Excel, and Microsoft PowerPoint.
    3. Ensures quality customer service is given to customers by providing proper phone etiquette, and professional packaging services.
    4. Processes financial transactions including handling cash and making change.
    5. Completes required financial paperwork and assist with financial reporting including daily sales, close-outs and bank deposits.
    6. Ensures confidentiality of customer and company data and careful handling of documents, media, and packages.
    7. Cleans, repairs, and stocks all retail center printing.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
High School

Customer Consultant II Resume

Headline : Enhance professional career by utilizing analytical skills to provide exceptional services to customers.

Skills : Office Administration, MS-Office.

Description :

    1. Analyze process gaps to resolve customers billing issues in CIMS.
    2. Process requests for customers with new and existing services.
    3. Create emergency orders for gas and electric to submit to the DOC.
    4. Issue meter investigation orders for problems with PECO equipment and wiring.
    5. Coordinate with other departments to negotiate first call resolution with customers.
    6. Assist coworkers with identifying solutions to resolve customers concerns.
    7. Organized Excel workflow spreadsheets to contact customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Criminal Justice

Jr. Customer Consultant Resume

Objective : Obtain employment with a company where can let go-get-it attitude help grow professionally and personally and be an asset to company. Somewhere can utilize and build upon communication and organizational skills.

Skills : Guest Communication, Multitasking, Organization, Microsoft Word.

Description :

    1. Cleaned room so quickly and efficiently that I would still have time to help other sales associates in their rooms.
    2. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
    3. Helped customers select products that best fit their personal needs.
    4. Offered exceptional customer service to differentiate and promote the company brand.
    5. Consulted with customers on the latest styles and trends.
    6. Maintained a clean and neat showroom with orderly products displayed.
    7. Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma

Customer Consultant Resume

Summary : Customer Service experience Excellent written and oral communication skills. A passion to learn and to increase skills looking to secure a position as a valued member of an organization.

Skills : Customer Service Representative, Detail Oriented, Dependable.

Description :

    1. Handle a high volume of incoming and outgoing calls.
    2. Daily interface with commercial and residential customers regarding their various services.
    3. Data entry to document a detailed account of all conversations with customers.
    4. Receive and respond to emails from customers as well as intercompany correspondence.
    5. Investigate billing disputes and provide detailed usage analysis.
    6. Apply the appropriate credits/debits to customer accounts as warranted.
    7. Furnish and obtain information in connection with service orders, electric and gas emergencies, service changes, and other customer requests.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Customer Consultant III Resume

Summary : Objective is to provide and seek higher degree of professional excellence. By demonstrating accuracy, thoroughness and orderliness in performing work assignments.

Skills : Customer Service, Inventory Management, Forklift Experience.

Description :

    1. Demonstrates consultative behaviors in a retail environment to understand each customer's individualized needs. 
    2. Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
    3. Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives.
    4. Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems.
    5. Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers.
    6. Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
    7. Maintains a safe, clean and orderly retail center. Provided customer service and sales to AOL members and prospective members.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Associate In Office System

Customer Consultant/Executive Resume

Headline : To obtain a challenging position in a fast paced environment that will allow for personal growth and career advancement.

Skills : Office Administration, MS-Excel.

Description :

    1. Performed general office duties including faxing, making copies, scanning.
    2. Assisted customers with binding, lamination, making posters. Providing an arsenal of document solutions and services.
    3. Processed FedEx domestic and international shipping needs for customers.
    4. Efficient when working and praised by store management. Skills Used Customer service skills, general office skills, computer.
    5. Provides excellent customer services and promoting sales Take customer orders, giving pricing information,
    6. Performs consultative selling to customers, and explains the benefits of digital printing technology to customers. 
    7. Provide customer service, including anticipating customer needs, suggesting alternatives and problem-solving.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA