The job duty of a Customer Order Specialist is to take responsibility for accurately fulfilling all special orders and installations tasks. Job duties vary based on the scope and setting of the company, but the following are certain core tasks seen on a professional Customer Order Specialist Resume – overseeing the work activities from start till finish; ensuring complete customer satisfaction; contacting customers and keeping them informed of the status of their orders; preparing for installation work; initiating contact with vendors and service providers; placing re-orders; updating orders; enquiring about in-stocks and product receipts, and interacting with installers and associates in the store.
The most sought-after skills for the post include the following – excellent customer service skills, strong service orientation, social perception by understanding exactly the needs of the customer; and work ethics. A degree is commonplace among job applicants.
Summary : Exceptional performer experienced in multiple areas of order processing, invoicing, inventory management, product release support & product database (GSDB), export compliance and documentation, ERP, SAP Financials, customer service, sales & WOT support and delivery coordination. Background includes working with multi-million dollar accounts in the Financial, Insurance, Health (FIH) and Government Solutions industry.
Monitored daily, weekly, monthly metrics as appropriate to identify improvement opportunities Engagement in revenue assurance activities as needed to ensure business results Ensure all customer contractual criteria have been met in accordance with company policy and Sarbanes Oxley guidelines to assure accurate revenue recognition.
Complied with terms and conditions of customer contracts.
Worked with Financial Director/Planner to defer revenue where applicable.
Maintained inventory; customer service; knowledgeable of policies and procedures.
Processed variance forms to associates that made several learning mistakes to help with our stores profit.
Managed office internet web orders and responsible for orders by phone, faxes and mail.
Ensured responsive and comprehensive customer support.
Experience
10+ Years
Level
Senior
Education
Accounting
Sr. Customer Order Specialist Resume
Summary : Working as an occupational therapy assistant and help the organization in providing effective and innovative health care services to the clients.
Skills : Data Entry 10 key by Touch, Customer Service Rep, Office Management.
Description :
Responsible for all of the installs that take place in the store.
Received and processed credits from vendors and installers.
Learned many thing in 16 years at the Home depot.
Trained in cashier, phone operator, 4 years in electrical and the lighting cloud.
Communicated with store management, regional install manager and assisstant managers within the store to resolve any potential problems that may arise .
Provided timely and accurate fulfillment of all special order and installation projects.
Ensured ALL tickets and activity is logged in the Help Portal.
Experience
10+ Years
Level
Senior
Education
Certificate
Jr. Customer Order Specialist Resume
Objective : Seeking a position in a business office environment to utilize the extensive professional experience already obtained as well as continue to build on existing skills and attributes. Candidate has strong communication skills and the ability to establish rapport with patrons, customers a d professionals.
Skills : Microsoft Word, Excel, And Outlook, Point Of Sale System, Customer Service Expertise, Detail Oriented, Excellent Written And Verbal Communication.
Description :
Self-employed entrepreneur in a culture of guidelines, policies, procedures, rules and directives.
Managec projects by utilizing existing resources to trigger work to flow horizontally as well as vertically resulting in functional work being accomplished more smoothly within the company.
Proactively managec inevitable project scope changes by keeping those changes to a minimum and customer satisfaction to a maximum.
Focused on a project by staying at the 20,000-foot level versus getting bogged down in day-to-day detailed functional work.
Ensured that AT&T network solutions are correctly implemented into the business, operational and billing environments.
Focused on managing the delivery of standard and complex integrated network services to meet customer expectations.
Able to integrate multiple applications across various services to solve customer business problems.
Experience
2-5 Years
Level
Junior
Education
Marketing
Customer Order Specialist Resume
Objective : Customer Order Specialist with 5+ years of experience in Identifying technical errors and user error trends by call and email tracking, peer discussion, and internal dialog and report those trends to management and appropriate departments.
Skills : Microsoft Office, Management, Customer Order Specialist.
Description :
Assisted customers with issues regarding their order, installation, or warranty.
Maintained due diligence in working with peers.
Verified special orders to ensure timely delivery, confirm vendor receipt of purchase orders, locate special orders when they are received.
Called customers for pick up.
Worked with Special Services desk when issues arise with customers ensuring that the issues are handled.
Assisted cashiers when back up is needed for registers.
Set up installations; work with vendors on install issues.
Experience
2-5 Years
Level
Executive
Education
Haven't Completed Degree
Customer Order Specialist II Resume
Headline : Driven Professional that is seeking a long-term, career opportunity where can utilize financial support experience within an established organization. Time management, relationship building, maintaining customer satisfaction.
Skills : Microsoft Office, Customer Service, Receptionist, Retail Sales.
Description :
Executed the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
Generated customer invoices for assigned accounts in an accurate and timely manner.
Recognized the requirements for any special invoicing provisions in the customer contract and react accordingly.
Reviewed customer order documentation for order acceptance.
Ensured appropriate documentation is received and complies with corporate order and revenue policies.
Assisted in the resolution of relevant outstanding accounts receivable and collection issues.
Read and analyzed various customer contract provisions that impact the order process and invoicing requirements.
Experience
5-7 Years
Level
Executive
Education
Computer Science
Customer Order Specialist I Resume
Summary : Ensure that the company receives monetary credit for items received incorrectly or damaged. Resolve conflicts between customers and The Home Depot - companies that provided installation for materials purchased through Operations Employee.
Skills : Microsoft Word, Microsoft Excel, NCR POS.
Description :
Learned and operated the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, SOM).
Created and maintained customer order jackets containing all required documentation.
Processed Return Material Authorizations (RMA's) within 5 business days of receiving requests.
Solved issues involving order processing.Processing of cash and credit transactions.
Ensured order accuracy, and suggestive selling.
Detailed ordering of over $11k in sales for over 1k customers daily.
Executed the defined order process and ensured compliance with corporate policy Ensured complete order documentation was received and complied with .
Experience
10+ Years
Level
Senior
Education
Computer Science
Assistant Customer Order Specialist Resume
Summary : Customer service based positions for over 17 years. For over ten years, Worked as an installation coordinator and specialty sales associate for The Home Depot. Seeking a long standing flooring sales position with a company that prides themselves on a higher level of customer service.
Skills : Excel Word, Phone Skill, Customer Service.
Description :
Processed refunds for customers.
Resolved customer problems with there countertops , cabinets and installations if there is any.
Used Computer knowledge Microsoft excel, Internet explorer, Microsoft pinpoint and Microsoft word.
Answered phones, customer service, typing,cashier, rtv clerk, book keeping, receiving and special services.
Executed the defined order process and ensured compliance with corporate policy Ensured complete order documentation was received and complied with .
Responsible for providing timely and accurate fulfillment of all special order and installation projects from the initial sale through project .
Ensured the use of Five-9 for all inbound/outbound calls.
Experience
10+ Years
Level
Senior
Education
High School Dipolma
Associate Customer Order Specialist Resume
Summary : Highly self-motivated, fast learner desiring administrative position to leverage existing skill set and build knowledge base to help increase organizational productivity, with opportunity for growth and advancement. Exceptionally strong work ethic and positive contributor.
Skills : Typing, Excel, Word, Supervisor, Multi-Line Phone System.
Description :
Responsible for timely and accurately fulfilling all special orders and installation of customer projects, from initial sale through project completion with complete customer satisfaction.
Proactived customer contact throughout process to ensure open and clear communication.
Initiated contact with vendors on all projects, ensuring clarity on all details; thorough follow-through to ensure excellent customer service.
Answered multi-line phone system.
Effectively managed difficult conversations with customers.
Responsible for employee scheduling, organizing workflow, cash handling and filing system.
Associated of the Month Award - multiple times Homer Award - multiple times.
Experience
10+ Years
Level
Senior
Education
Business Marketing
Assistant Customer Order Specialist I Resume
Summary : A goal oriented, highly motivated and energetic individual with a proven track record to inspire coworkers and manage successful projects. Recognized for interpersonal skills and the ability to foster relationships with customers and industry associates. Excellent written and oral communication skills, customer service, and analytical skills.
Skills : Microsoft Office, ERP, Hyperion, SOX, Revenue Recognition.
Description :
Responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion ensuring complete customer satisfaction.
Reacted to customer calls when there are questions and concerns with installations.
Initiated customer contact with vendors and service providers to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates.
Interacted with vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure that excellent customer service is achieved.
Very organized, detailed orientated, and efficient at multi-tasking.
Serviced Desk, Head Cashier Assisted customers in finding correct products to complete their projects correctly and in the most time-efficient manner.
Provided timely and accurate fulfillment of all special order and installation projects Interacted with vendors, associates and customers to ensure .
Experience
10+ Years
Level
Senior
Education
Associate Of Arts
Customer Order Specialist Resume
Summary : To obtain a part-time Customer Order Specialistposition with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas and information.
Skills : Active listening skills.
Description :
Provided timely and accurate fulfillment of all special order and installation projects Interacted with vendors, associates, and customers to ensure.
Met with outside companies to explain all of our services Home Depot offered at different community fairs.
Processed variance forms to associates that made several learning mistakes to help with our store's profit.
Responded to support tickets within company standard time frames.
Received and fulfilled customer orders by following internal processes and procedures.
Communicated with customers via email, phone, or chat to ensure timely delivery of orders.
Managed inventory by ensuring that we have enough products in stock to meet demand.
Delivered a high level of customer service by being friendly and helpful to customers throughout the order fulfillment process.
Experience
7-10 Years
Level
Management
Education
Accounting
Customer Order Specialist Resume
Summary : To establish a long-term career in a company where I may utilize my Customer Order Specialist professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Understanding the needs of their customers.
Description :
Responsible for all of the installs that take place in the store.
Taking care of any issue that may arise with the shippment of the product and the installation of the product.
Customer # 1 point of contact for there project.
Receive and process credits from vendors and installers.
Learned many thing in 16 years at the Home depot.
Trained in cashier, phone operator, 4 years in electrical and the lighting cloud.
Seasonal success caption capturing shrink for the company 2 years and 4 years as the scheduler.
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