Housekeeping Supervisor Resume Samples

Description :

1. Supervise employees in the daily process of cleaning vacant and stayover guest rooms.
2. Ensure all common areas are clean and represent the standards of the hotel.
3. Train new employees on the duties and responsibilities of the department.
4. Evaluate team member performance and adjust training based on the needs of the hotel.
5. Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing return stays when guests are in the area.
6. Inspect all vacant ready and cleaned rooms daily to ensure corporate standards are met or exceeded at all times, offering the best possible presentation to our guests.
7. Work closely with the front desk, department executives, maintenance, and general manager to address issues and concerns.
8. Maintain positive control of all hotel supplies/equipment, minimizing theft and misuse.
9. Responsible for inventory control items in guest rooms. Replace/repair as needed.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Assign workers their duties and inspect the assigned area, investigate complaints regarding housekeeping services and equipment.
2. Obtain prospective checkouts and stayovers to prepare work assignments.
3. Examine building to determine the need for repairs and cleaning issues.
4. Working effectively with the maintenance department on guest room maintenance needs.
5. Quickly resolve guest complaints and concerns, ensuring their stay is enjoyable and they are our priority - securing returns stays when guests are in the area.
6. Conduct monthly inventory count on all linen to reduce waste and theft.
7. Submit daily comprehensive computer reports on room status, discrepancies, resolved issues, and repairs as required.
8. Train, supervise and monitor the quality of work of other housekeepers.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Observes service behaviors of employees provides feedback to individuals: continuously strives to improve service performances.
2. Obtains the list of rooms to be cleaned immediately the list of prospective checkout or discharges to prepare work assignments.
3. Inventories stock to ensure adequate supplies selects and purchases new furnishings.
4. Inventory, order, and stock the laundry room with all needed equipment supplies per guidelines provided.
5. Communicates areas in need of attention to staff follow up to ensure understanding.
6. Handles guest problem and complaints seeking assistance manager as necessary.
7. Inspected rooms, complete daily assignment sheets, supervision of 6 staff members, assisted with the ordering of supplies, interactive with military personnel at the assigned location.
8. Help the team whenever workload was heavy.
9. Completed schedule and training for personnel. Completed other duties as assigned.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Ensuring that all guest rooms, public areas, and the back of the house work areas meet the established standards by assigning work and conducting inspections.
2. Delegate assignments and supervise am and PM room attendants and housemen and monitor daily turndown schedule to ensure enough coverage.
3. Assisting in maintaining and controlling all housekeeping equipment.
4. Conducting a daily inventory of the radios and devices; assisting in monthly housekeeping inventories.
5. Maintain and monitor lost and found procedures and policies according to the standards.
6. Respond and follow through on guest requests, concerns, and problems to ensure the guests' satisfaction.
7. Coordinate with the outside laundry company to ensure that room linens, terry, guest clothing, and staff uniforms are processed and returned in a timely manner.
8. Use computer system for reporting and verifying room status; compare PM know cross housekeeping report with the PM's visual one room status report and resolve any discrepancies.
9. Monitor work orders submitted to engineering and follow up to ensure timely completion.

Experience

2-5 Years

Level

Junior

Education

B.TECH

Description :

1. Managing 5 to 20 housekeepers/houseman in cleaning 900 out of 1240 units in the resort.
2. Inspect units and housekeepers to ensure standards are meeting the requirements.
3. Answering phones in housekeeping dispatch, direction runners/housekeepers to make runs for the guest.
4. Perform owner, VIP inspections and arrivals for the current day and future.
5. Touch up units when necessary, and report any maintenances issues of units.
6. Enforces standards, policies, safety when the area manager is not around.
7. Supervisor 3 public area staff to ensure the public areas are in standards.
8. Oversee the work of custodial staff, ensuring that buildings remain clean and that all maintenance concerns are taken care of in a timely manner.
9. Also, check track inventory and sure the machines are working efficiently and that parts are repaired or replace as necessary.

Experience

2-5 Years

Level

Junior

Education

BBM

Description :

1. Responsible for traveling to clients homes providing housekeeping services. Clean houses with a variety of chemicals, disinfectants, and machines.
2. Vacuum hardwood floors and carpet, Sweep up debris, clean toilets with toilet brush and chemicals.
3. Wash soiled clothes and linens, place fresh linens on the bed. Wash, fold, and stock towels. Scrub stains, mold, and mildew from surfaces.
4. Empty wastebaskets and take out the trash. Wash dishes and put dishes away in cupboards. Throw out expired food in the fridge.
5. Clean up after pets. Clean upholstered furniture and drapes.
6. Dust tables, wood surfaces, and shelves, clean and dust window treatments. Polish silver, wipe down appliances. Restock house with cleaning supplies.
7. Replace burned out light bulbs. Wash baseboards, walls, and ceilings.
8. Sweep driveways and walkways. Disinfect equipment and supplies.
9. Turn mattresses, plump pillows, and change cushions. Refresh flower vases.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Inspect work performed to ensure that it meets specifications and established standards.
2. Confer with staff to resolve performance and personnel problems, and to discuss company policies.
3. Inventory stock to ensure that supplies and equipment are available in adequate amounts.
4. Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
5. Assisted office personnel with work orders and staff assignments.
6. Transported staff to worksite locations. Order supplies for various locations, direct contact with customers and the market for new customers.
7. Completed training for new housekeepers and updated training on current housekeepers.
8. Input clean rooms into the computer, communicate effectively with internal departments such as guest services and maintenance.
9. Reporting late checkouts and guest requests as well as any work orders. Updating clean rooms in the database.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Supervises, coordinates, and performs housekeeping activities during a given shift to maximize quality cleaning services while ensuring all rules and procedures are being followed.
2. Inspects and evaluates the physical condition of facilities to determine the type of work needed.
3. Establish and implement operational standards and procedures for the department.
4. Investigate complaints about service and equipment and take corrective action.
5. Supervision of the housekeeping quality service supervises cleaning and standard rooms.
6. Assist in the administration of housekeeping services in safe and efficient compliance with policies and procedures.
7. Inspect rooms after room attendants have cleaned. Provide on the spot feedback to meet company standard.
8. Transport housekeepers to and from assigned work areas by way of golf cart.
9. Inspect vacated rooms, corridors, service rooms or halls, stairs, public lavatories, lobbies, lounges and vending.

Experience

10+ Years

Level

Senior

Education

UG

Description :

1. Supervise, instruct, plan, and assign work to building cleaning staff.
2. Areas for cleanliness/order; receive any complaints and report to appropriate individuals for necessary action or adjustment.
3. Maintain inventory of linen/supplies and lost and found control point.
4. Collaborate with labor relations, EEO, and the human resource department to ensure policies and procedures are being met.
5. Ensure that the expectations of frontline supervisors manage daily duties.
6. Submit all documentation; pertaining to the daily operations of the various environmental maintenance programs.
7. Greet and speak to everyone within a 5-foot reach. Pull trash, high dust, disinfect. Patient care with patients.
8. Provide the team with proper cleaning supplies, and make sure they are in the area they are assigned.
9. Answer the phone and complete a communication log daily.

Experience

5-7 Years

Level

Executive

Education

UG

Description :

1. Assigned to the environmental service section; with direct oversight of over 20 employees.
2. Direct daily operations of the planning, organizing, and evaluation of hospital sanitation, environmental functions and control measures within the designated department.
3. Training new staff on our cleaning procedures, paying attention to details, making sure all rooms and public areas for the guest are clean and tidy.
4. Makeout daily lists with another supervisor for what rooms/houses staff will do daily.
5. Recheck houses, suites, and rooms after cleaned to make sure pass standards before the inspector does a final check.
6. Supervise and inspect our housekeepers to ensure that each assigned guest rooms are cleaned, all amenities are replenished for the next guests.
7. Open and closing duties and daily housekeeping boards assigned.
8. Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive rooms assign duties, inspect work.
9. Investigate complaints regarding housekeeping service and equipment and take corrective action.

Experience

2-5 Years

Level

Junior

Education

MBA

Description :

1. Assist in the management and supervision of the Housekeeping Department and ensure that the hotel guest rooms and public spaces cleaned in accordance with guest expectations and Brand Standards.
2. Visually inspect VIP rooms, guest rooms and corridors for cleanliness and appearance.
3. Supports management in budgeting, labor costs, and inventory control.
4. Ensure that both carts and supply closets are kept clean, neat, and stocked according to housekeeping guidelines.
5.  Maintain inventory of amenities, chemicals, linen, and other items to ensure guest satisfaction.
6. Report all maintenance deficiencies in guest rooms and corridors via work orders; use radio communication to report all emergencies.
7. Assist room attendants and house persons in securing all supplies and tools necessary for the completion of their jobs.

Experience

7-10 Years

Level

Consultant

Education

Diploma In Objective

Description :

1. Managed housekeeping staff and operations to ensure the public areas were clean, neat, and sanitary according to the established Environmental Service guidelines and quality improvement standards.
2. Operates various mechanized cleaning equipment, such as vacuums, polishers, etc.
3. Maintain facility in a sanitary and infection-free condition through washing, cleaning, and replacement of equipment and furnishings.
4. Worked closely with Executive Housekeeper to ensure both employee and guest satisfaction.
5. Evaluated employee performance and created action and development plans accordingly.
6. Ensure all communications of polices and company information reach employees.
7. Investigated complaints regarding housekeeping service and equipment and took corrective action.
   

Experience

2-5 Years

Level

Executive

Education

Diploma