Mall Manager Resume Samples

Mall Managers are responsible for overseeing the daily operations of a shopping complex such as huge Malls, and commercial Malls. The job description entails supervising staff, and ensuring the mall is clean and safe. Other associated duties are mentioned on the Mall Manager Resume as – managing customer service and sales, organizing special events, and promotions, hiring, and training staff; managing budgets, and ordering supplies, scheduling maintenance tasks, and setting sales targets. The job also includes participating in promotional activities to boost sales and increase customer traffic through special events.

Mall Managers must have customer service skills and strong organizational skills. They should be able to communicate well with customers and staff members and be able to multitask. They should work in a fast-paced environment, and demonstrate proficiency in using computers and other technologies to manage the mall’s operations. Eligible candidates should have a bachelor’s degree in business administration, and prior work experience in retail management.

Mall Manager Resume example

Mall Manager Resume

Summary : To obtain a challenging leadership Mall Manager position by applying creative problem-solving and fine management skills with a growing company to achieve optimum utilization of its resources and maximum profits. Modeled, encouraged, and demonstrated exceptional customer service behaviors while on the sales floor.

Skills : POS, Management, Customer Service, Loss Prevention, Inventory Management, Team Building.

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Description :

  1. Delivered excellent customer service by greeting and assisting each customer.
  2. Addressed customer inquiries and resolved complaints and Designed and implemented customer satisfaction metrics.
  3. Stocked and restocked inventory when shipments were received and Reorganized the sales floor to meet company demands.
  4. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts.
  5. Determined staff promotions and demotions, and terminated employees when necessary.
  6. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  7. Fulfilled customer shipping needs using UPS and USPS methods and Maximized the effectiveness of the Mall's public safety and security strategy.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Business


Mall Manager Resume

Summary : As a Mall Manager, motivated and inspired the associates to build brand loyalty and create a positive store environment for both internal and external customers. Served as a positive role model for others in driving and maintaining high standards throughout the store while ensuring the integrity of the brand.

Skills : Proficient In Microsoft Word, Excel, Powerpoint, And Quickbooks.

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Description :

  1. Protected and enhanced the owner's real estate assets by identifying center objectives, and through the direction of subordinates and the performance of an income-producing activity, translate these into operations, marketing, leasing, and other profit-enhancing programs.
  2. Maximized EBITDA (Earnings before Interest, Taxes, Depreciation, and Amortization) through a deliberate process of increasing all potential income sources, while controlling expenses.
  3. Developed and implemented a comprehensive Strategic Business plan which addresses the opportunities and needs of the Mall.
  4. Maximized permanent leasing results while building the long-term value of the property.
  5. Proactively responded to tenant issues, conducted formal and informal tenant meetings to promote/discuss marketing, operations, and security; worked with local governmental permit agencies to overcome obstacles that can delay tenant construction.
  6. Optimized total performance in short-term leasing while maintaining exceptional standards.
  7. Evaluated tenant sales and tracked occupancy costs to determine appropriate rent escalation or de-leasing opportunities.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Business


Mall Manager Resume

Objective : As a Mall Manager created and managed to schedule to maximize staffing to effectively meet the needs of the business and drive store profitability while leveraging payroll. Directed the planning and execution of floor sets in an efficient manner while following Brand guidelines and encouraging collaboration of ideas amongst team members.

Skills : volunteer coordinator, Critical thinking.

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Description :

  1. In charged of the following departments: Maintenance, Security, Marketing, Management, Legal, and Sales in a mall located in Puerto Ordaz, Venezuela.
  2. Supervised employees in the mall and Ensured the procedures were accomplished by people who were renting the stores.
  3. Verified the machinery in the mall, its right maintenance plan, and its current functions.
  4. Ensured the maintenance supplies were available when need it and coordinated the schedules of security people.
  5. Reviewed the legal documents of the 200 stores in the mall and managed the renewal of legal documents.
  6. Managed the legal file of each customer and Ensured all staff is properly trained on critical alert policies, and that these procedures are implemented appropriately, this includes properly handling media issues that may arise.
  7. Managed Maintenance Team assign tasks: reviewed daily completed tasks and checklists, observe payroll/hours/make approvals Manage Tenant Relationships.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelor's In Business

Mall Manager Resume

Summary : To work in a Mall Manager position where I can use my education and experience in an office environment, or management position, including using customer service skills when working with the general public. Drove exceptional shopping experiences for our customers and store sales results by influencing associates' behaviors through the Leader on Duty (LOD) program. Managed company standards of merchandise presentation, signage, and display.

Skills : Staffing And Labor Management, Excellent Communicational Skills, Effective Retail Sales Manager, Established Track Record Of Exceptional Sales, Exceptional Multi-tasker, Compelling Leadership, Merchandising And Inventory Management, Expense Control, Excellent Customer Service, Energetic.

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Description :

  1. Responsible for 3-5 associates in a kiosk and Handled all of the daily administrative duties including payroll, scheduling, and inventory control.
  2. Analyzed daily and monthly sales reports and establish sales goals for the store and the associates.
  3. Responsible for Recruiting, interviewing, and training employees are my main focus, and Promoted to Mall Manager due to my outstanding sales performance.
  4. Acted as a role model and holding employees accountable for meeting company standards is a requirement.
  5. Responsible for Developing a highly skilled sales team for both locations is my goal for success.
  6. Managed recruiting and selection process for assigned branches and Maintained relationships with a Line of Business partners who assist customers when more complex financial needs are discovered.
  7. Coached and developed branch associates through the execution of iConnect - the Region's Sales, Service, and Coaching process, with considerable guidance from an assigned mentor, senior-level managers, and internal support partners.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Business

Mall Manager Resume

Headline : As a Mall Manager, Built a network of qualified talent within the community to fill open positions and Partnered with visual merchandising to implement directives, and ensure compelling visual standards are met at all times. Maintained optimal floor coverage and schedules to maximize store productivity. Identified, documented, and resolved performance issues and policy violations in partnership with the District Manager and Human Resource representative.

Skills : Highly skilled Property Manager, Certified Shopping Center Manager (CSM).

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Description :

  1. Resolved escalated customer and associate issues and provides counseling to associates as needed in partnership with senior leadership and Human Resources.
  2. Drove results by recruiting and developing high-performing teams using all available resources to interview, hire, and retain top talent for key store and district positions.
  3. Fueled the growth of the business by developing future leaders for the internal pipeline and identifying and networking with external talent to contribute to a solid talent succession plan.
  4. Experienced with a variety of go-to-market models (direct-to-consumer, wholesale, retail).
  5. Handled all sales in meetings with accounts relative to the accessories and apparel categories.
  6. Provided support on the tracking of CADs/ Samples for Account Managers.
  7. Provided direction on consumer trends, buying patterns, and fashion relative to the women’s apparel and accessories business.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Business

Mall Manager Resume

Objective : A confident, results-orientated communications director with an exceptional track record in driving business growth for clients through innovative campaigns. An inspirational consultant with a reputation for playing a key advisory role in multi-discipline projects. A natural leader, who inspires confidence, and has a talent for building strong collaborative relationships.

Skills : Microsoft Office, Marketing, And Sales Skills.

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Description :

  1. Responsible for managing the staff in 2 separate locations Developing staff skills and driving the store's goals.
  2. Responsible for all day-to-day business in both locations, including schedules, inventory, daily case counts, shrink, and sales.
  3. Trained and developed the new and current staff, Kept track of our goals including LY figures, KPI's and worked closely with our DM to reach individual goals for each employee and store.
  4. Trained employees to go further in their positions within the company and provide excellent customer service.
  5. Maintained both stores being #1 and #2 YTD 2yrs in a row and 1 store in the top 10 in the entire brand.
  6. Managed a $2 million dollar mall renovation with no safety issues and Collaborated with city officials to enhance the mall's image resulting in an increase in sales per square foot.
  7. Resolved escalated customer and associate issues and provides counseling to associates as needed with some guidance and direction from senior leadership and Human Resources.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's In Marketing

Mall Manager Resume

Summary : To obtain a management-level Mall Manager position with a strong company in a competitive market with the opportunity for advancement within the company. Fostered an inspiring environment for learning, and support the ongoing development of the store team. Recognized performance through at the moment coaching and Hired, trained, and inspired a best-in-class sales team.

Skills : Problem-Solving And Decision-Making.

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Description :

  1. Received all equipment and verified in proper working order and Received all merchandise.
  2. Screened, hired, and trained all employees and Ensured all guests received quality service and products.
  3. Returned all equipment and unsold merchandise to corporate headquarters.
  4. Monitored all contractor performances including cleaning and security and address issues accordingly dependent upon severity either personally or through the relevant center management team owner.
  5. Understood financial aspects of property performance Confidently analyzed selling reports and spoke to the store’s business.
  6. Demonstrated the ability to recruit, coach, develop, and Train store employees on current merchandising standards.
  7. Coached and developed branch associates through the execution of iConnect - the Region's Sales, Service, and Coaching process, with some guidance from assigned mentors, senior-level managers, and internal support partners.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's In Marketing

Mall Manager Resume

Summary : Seeking a challenging Mall Manager position as a member of a dynamic development team supporting exceptional customer service and a community presence. Identified, documented, and resolved performance issues and policy violations according to company policy, in partnership with the District Sales Leader/Area Sales Leader and applicable Brand Headquarters partners.

Skills : Budgeting And Financial Management Skills.

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Description :

  1. Assessed and communicated store needs (fixtures, hardware, product) and partnered with appropriate parties.
  2. Initiated monthly floor sets and Executed and maintained Visual Merchandising Standards.
  3. Partnered with DM and Store Manager during store visits to walk the store and Maintained corporate standards, window, and mannequin detail.
  4. Partnered with DM and Store Manager to red flag slow-moving items via selling reports.
  5. Drove and developed sales opportunities for accessories and apparel for one of our top Mall Accounts.
  6. Protected company assets by ensuring adherence to all Loss Prevention procedures.
  7. Educated associates, customers, and the surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Marketing

Mall Manager Resume

Headline : As a Mall Manager, Ensured a consistent optimal customer experience at assigned branch. Conducted outside sales efforts commensurate with the market opportunity to generate new business clients, while also maintaining and expanding existing consumer and business banking relationships.

Skills : Communication, Interpersonal.

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Description :

  1. Facilitated proactive order book management – sell-thru analysis actions – Chase winners and manage losers.
  2. Supported the team to provide excellent sell-ins and Monitored performance metrics using branch tools (performance boards, DWOR).
  3. Aligned all business partners to deliver planned business objectives through effective communication forums.
  4. Managed the branch P&L by being responsible for maintaining a healthy balance sheet in the branch ensuring the assets on the books of the branch are performing to expected standards, that low-quality assets are kept to a minimum, and that the earnings contribution of the branch is within acceptable levels.
  5. Built a high-performing selling environment that is committed to exceeding customers’ expectations and delivering the highest level of customer service at all times.
  6. Mentored, led, and encouraged a team that is accountable for store results and consistently achieves key store metrics.
  7. Implemented action plans to improve key performance indicators to maximize business.
 
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's In Marketing

Mall Manager Resume

Summary : As a Mall Manager, Continuously motivated staff to meet assigned sales and productivity goals. Supported the development of associates' sales techniques, ensuring utilization of elevated levels of sales and service to maximize.

Skills : Strong Leadership And Management.

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Description :

  1. Met store sales and profit plans through the training, coaching & managing of the sales staff.
  2. Communicated with Regional Manager and BSS merchants regarding merchandise issues and needs.
  3. Coordinated timely floor setup for all promotional and seasonal activity and Communicated & managed associates on price integrity in the store, including timely completion of permanent price changes.
  4. Ensured that all price changes are communicated through the approved channels, and report all deviations to the Regional Manager/Price Manager.
  5. Effectively communicated goals and monitored the progress of team members against key business metrics.
  6. Coached, mentored, and oversaw the overall direction of accountabilities to meet store and company goals.
  7. Assessed performance and provided the appropriate level of feedback or action within the performance management cycle to ensure consistent performance.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's In Marketing