Online Banking Specialist Resume Samples

An Online Banking Specialist takes responsibility for administering all electronic banking products such as ATM, debit cards, credit cards; and online paying services. Other core duties are listed on the Online Banking Specialist Resume include – performing data entry tasks; assisting in setting up new accounts, processing online banking transactions; providing support to customers, responding to customer’s queries; processing domestic and foreign wire transfer requests, providing support with cash management services; and ensuring the accuracy of online banking registrations.

The most sought-after skills for the post include the following – familiarity with electronic banking products and services and regulations, knowledge of banking rules and regulations; skill in navigating new software services, and strong communication skills. Most of these jobs are offered to those having a degree in fields such as banking or accounting.

Online Banking Specialist Resume example

Online Banking Specialist Resume

Headline : As an Online Banking Specialist, responsible for Responding to incoming calls from Bank of America Customers regarding their online banking account. Experience in Offering insight on navigation through the website, reset password and assist with creating new accounts via online banking.

Skills : Accounting, Advertising, Business Communications, Oral Communication, Microsoft Office, Business Management, Marketing.

Description :

    1. Received Incoming Calls Log Complaints/Compliments Give Technical help with lockouts/resets for online banking Process payments/refund fees Compass (pop money).
    2. Trained Co-Workers to be more efficient and teach them new programs by sitting with them for 1 hour at a time and training new reps in On Job Training.
    3. Coordinated the fun at work team, plan and organize events month to month, scheduling meetings, give presentations at the meetings, managing monthly budget, completing expense reports, responsible for over 150 Co-Workers not including management.
    4. Supervised internal employees during the clean-up project.
    5. Worked closely with programmers to develop new online banking applications.
    6. Answered incoming calls Assist customers with online banking Reset passwords Great customer service and communication skills.
    7. Resolved any issue involving Bill payments or system errors involving Online Banking.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
GED


Online Banking Specialist Resume

Objective : To obtain an Online Banking Specialist position that will utilize my skills to create a successful work environment. a very friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the hotel, and customer service industry. I love to learn, and am always up to a challenge whatever the situation.

Skills : Microsoft Office Products, Data Entry.

Description :

    1. Provided assistance to customers via oral or verbal communication about accessing the online banking website.
    2. Prepared report for bank executive for tracking business customer trends in wire transfers.
    3. Ran daily reports three times a day to process customer originated transactions submitted through online banking.
    4. Verified for completion large dollar amount transfers such as wire transfers and payroll.
    5. Trained new tellers and customer service representatives on how to sell Online Banking.
    6. Provided administrative assistance to Electronic Banking Manager and Payments Officer.
    7. Supported by other members in the Electronic Banking Department.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Executive
Education
Education
BS


Online Banking Specialist Resume

Objective : High-energy Online Banking Specialist successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Skills : Psychological Research, IT Support, Windows Troubleshooting, Mac Troubleshooting, Microsoft Office Experience.

Description :

    1. Responsible for ensuring high customer service expectations by assisting with a variety of duties.
    2. Received special recognition from several customers and other branch employees for customer service and ability to assist them in a timely manner.
    3. Scored between 80 and 100% on regulation tests that are required to maintain ongoing training for the position.
    4. Able to demonstrate consistently at my job are my ability to handle high volumes of calls, handling each one with confidentiality and accuracy.
    5. Able to utilize Microsoft programs more frequently, I am able to handle high-stress situations with ease and confidence.
    6. Discussed cases and resolutions with clients forwarded by the contact centers; Wrote letters of response to The Federal Reserve Board, The North Carolina State Banking Commission, and the Better Business Bureau adhering to their formats and timelines.
    7. Handled all online and software banking inquiries forwarded by the contact centers, phone calls from clients with previous issues, and bank colleagues.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS

Online Banking Specialist Resume

Headline : To secure an Online Banking Specialist position where my positive personality and excellent customer service skills can help to increase customer satisfaction and keep the company's brand positive in customers' minds.

Skills : Call Center, Customer Service, MS Office.

Description :

    1. Supervised escalated concerns of clients forwarded from the contact centers.
    2. Handled client concerns regarding connectivity issues with Intuit Software brands.
    3. Investigated and resolved Bill Pay concerns for clients.
    4. Worked with third party bill pay processor and numerous payees including merchants and individuals.
    5. Acted in a managerial capacity to resolve issues and complaints.
    6. Investigated cases forwarded by contact centers, The Federal Reserve Board, The North Carolina State Banking Commission, and the Better Business Bureau.
    7. Engaged customers by phone with information and suggestions for new financial products or services.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Online Banking Specialist Resume

Headline : To obtain an Online Banking Specialist position that will utilize my skills to create a successful work environment. I am a very friendly, loyal, and clearly dedicated individual who has the ambition to succeed in any given environment. Although I have extensive experience in the hotel, and the customer service industry. I love to learn and am always up to a challenge whatever the situation.

Skills : Customer Service, Data Entry, Communication, Word Perfect, Lotus Notes, Email, Type 60 Wpm, Active Listening, Sales.

Description :

    1. Provided support to Treasury Management Sales by coordinating implementations for new and existing clients.
    2. Prepared and tracked customer agreements, authorizations, and approvals.
    3. Provided timely, informative reports to clients on the status of product implementations.
    4. Ensured successful, accurate, and timely implementation of Treasury Management Services for clients.
    5. Provided high-quality client support of consumer online Banking, business online banking, mobile banking, and Treasury Management products and services.
    6. Performed quality control, call back, retention, and archival of all Online Banking related forms and documents.
    7. Identified test system issues, user acceptance testing, and report findings to the Digital Banking Manager.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Junior
            Education
            Education
            High School Diploma

            Online Banking Specialist Resume

            Objective : Online Banking Specialist with 5 years of experience in Supporting and practices Rogue Credit Union's mission, vision, values, and loyalty culture. Responsible for Utilizing the service factors with both internal and external members, Embracing Rogue's community involvement program in a positive and proactive manner.

            Skills : MS Office, Planning, Management.

            Description :

              1. Responsible for analyzing and resolving problems quickly while communicating effectively and documenting responses.
              2. Troubleshoot and resolved online and mobile banking issues with an emphasis on world-class customer service.
              3. Actively participated in sales meetings and focus groups, offering creative ideas to increase productivity.
              4. Met or exceeded individual referral and quality referral goals.
              5. Ensured compliance with applicable federal, state, and local laws and regulations while maintaining Company policies and procedures.
              6. Used Time Management, Build Confidence with Customers, Sales Knowledge.
              7. Conducted daily debit card fraud investigations for point of sale and online transactions.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Business Administration

            Online Banking Specialist Resume

            Objective : Online Banking Specialist with 6 years of experience in Maintaining a call volume consistent with others in your assigned group and maintains a personal abandon rate as determined by the supervisor, and also verifying each member using identity requirements as set forth in the current procedure.

            Skills : Ability To Multi-Task, Record Keeping, Customer Service, Verbal Communication, Word, Adobe, Excel, Outlook, Access, And Powerpoint, Flexible, Dependable.

            Description :

              1. Assisted customers of our bank that were calling-in and help them with any of the problems they may be experiencing with their bank account.
              2. Fast-paced always-changing work environment and you didn't know what to expect on a day-to-day basis.
              3. Created new accounts if needed.
              4. Assisted customers in the online banking enrollment process.
              5. Helped customers with questions and issues regarding online banking and bill pay.
              6. Verified and transmitted all domestic and international outgoing wire transfers.
              7. Processed all debit card applications for debit card distribution for all customers.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            MS

            Online Banking Specialist Resume

            Headline : As an Online Banking Specialist, responsible for Assisting online Banking with daily reporting, monitoring, maintenance, and audit, Providing Treasury Management product training to clients and internal staff, Adhering to company policies as defined.

            Skills : MS Office, Multitasking, Monitoring.

            Description :

              1. Took inbound calls assisted customers with opening up Personal High Yield Savings and Certificate of Deposits accounts.
              2. Answered any questions they had about their balances, interests earned, and transferring funds.
              3. Sent out emails to customers that needed confirmation or forms sent out.
              4. Walked customers through navigating their online banking profiles and how to wire their funds to another existing bank account they had with other financial institutions.
              5. Assisted customers with signing in to their online banking accounts.
              6. Used Excellent computer and communication skills.
              7. Balanced daily ATM spreadsheet for all five branches.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Junior
            Education
            Education
            High School Diploma

            Online Banking Specialist Resume

            Objective : Experienced Online Banking Specialist professional with extensive exposure to operations and customer support. Demonstrated success communicating and liaising across all department levels, discretely handling confidential information, and managing multiple priorities. Effectively works independently or with a team to complete projects on schedule. Strong organizational, communication, and customer service skills.

            Skills : Software Support, Interpersonal Communication, Financial Management, Conflict Resolution, Customer Support, Troubleshooting.

            Description :

              1. Handled all aspects of online banking systems.
              2. Handled customer service inquiries and requests and provides support to other bankers.
              3. Downloaded raw data and formats into monthly reports.
              4. Performed research and makes any necessary adjustments to accounts.
              5. Processed and tracked incoming and outgoing wire transfers.
              6. Reconciled general ledger and internal deposit accounts.
              7. Processed returned items, deposit verification requests, and many other operational tasks.
            Years of Experience
            Experience
            2-5 Years
            Experience Level
            Level
            Executive
            Education
            Education
            Diploma

            Online Banking Specialist Resume

            Headline : To obtain a full-time Online Banking Specialist position that allows me to utilize and develop my skills as a business professional in product development while allowing me to improve development processes and create innovative product designs.

            Skills : Cashing Handling, Customer Service, Call Center.

            Description :

              1. Met or exceeded individual productivity and quality referral goals.
              2. Analyzed and resolved problems quickly while communicating effectively and documenting responses.
              3. Provided remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution, resolve customer disputes such as late charges, missing payments, and misapplied payments.
              4. Troubleshoot and resolved on-line and mobile banking issues with an emphasis on customer service.
              5. Ensured compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
              6. Ensured compliance and completion of necessary compliance related training.
              7. Led OLB team, Dady, during C3 Ironman Campaign, create and design referral games to promote sales and team comradery Accomplishments Member of Recreation Activity Committee Skills Used Customer service Project Management.
            Years of Experience
            Experience
            5-7 Years
            Experience Level
            Level
            Executive
            Education
            Education
            BS