A Welcome Desk Agent works for the hospitality sector and serves as the first point of contact and manages all aspects of their accommodation. The job description and duties listed on the Welcome Desk Agent Resume include – registering guests, providing information about rooms, rates, and amenities; performing all check-ins and check-out tasks; managing online and phone reservations; information customers about payment methods, registering guests after collecting necessary information; welcoming guests upon their arrival, responding to clients’ complaints promptly; upselling additional facilities and services, and maintaining updated records of booking and payments, and conforming group reservations and arranging personalized services for VIP customers.
To serve as the face of the hotel, the Welcome Desk Agent should be able to possess the following skills – experience with hotel reservations software, a good understanding of how travel planning websites operate, a customer service attitude, and excellent communication and organizational skills. A degree is not a mandatory requirement, however, possessing a qualification in hotel management will be useful.
Headline : Talented and motivated hospitality service worker with a strong background in Front Desk, Sales and Marketing as well as other departments of the hotel industry, Strong work ethic, professional demeanor, great initiative, excellent at juggling multiple tasks and working under pressure.
Skills : Computer literate, PC packages, Microsoft Office, Outlook, Galaxy, Opera PMS, Sales & Catering, Starguest, Spasoft, Opentable, Ezlinks, Envision.
Description :
Greeted and welcome guests upon arrival.
Registered guests into the computer, verifying registration, address, and credit information.
Promoted the Star wood Preferred Guest program and provide recognition and benefits to all present members.
Accepted payment for guests accounts both at time of registration and check out.
Cash checked and exchanged currency for guests if applicable.
Issued key to and control entrance of safety deposit boxes.
Posted miscellaneous charges as requested.
Experience
5-7 Years
Level
Executive
Education
Associate's
Welcome Desk Agent Resume
Summary : To obtain a challenging and rewarding Welcome Desk Agent position that allows me to utilize my knowledge and professional skills, while becoming an asset and enhancing the workplace.
Skills : Adobe Photoshop, Adobe InDesign, Mac Operating Systems, Windows Operating Systems, DSLR Camera, Microsoft Office, Spanish.
Description :
Assisted the Front Office Manager in ensuring the smooth and efficient overall day-to-day operation of the Front desk.
Provided guest satisfaction by providing fast and friendly genuine hospitality and exceeding guest expectations.
Provided guest with excellent customer service per standards of the hotel, and assist in situations to ensure customer satisfaction.
Prepared reports, handled special projects and assignments as require.
Promoted the Star wood Preferred Guest Program.
Maintained the processes and organisation of the front office by following a daily checklist.
Maintained a house bank and make a deposit and accurate report of receipts daily.
Experience
7-10 Years
Level
Management
Education
GED
Welcome Desk Agent Resume
Headline : Welcome Desk Agent with 4 years of experience in Assisting customers with their check-in process by meeting their needs such as answering questions about your facilities services, checking in guests with disabilities, or assisting with other special needs like pets or elderly guests, Assisting guests with their check out process by greeting them upon arrival to ensure they have a pleasant visit and leave with their belongings intact, Ensuring guest satisfaction.
Skills : Customer Service, Sales, Manufacturing.
Description :
Verified that the correct charges and credits are posted to the corresponding guest folio.
Developed new processes and procedures based on guest feedback.
Ensured that all products are being sold effectively.
Gathered and prioritized customer requests in a timely manner.
Answered call center questions in a clear and concise manner.
Enrolled customers into training programs, such as webinars or other programs that provide value to their business.
Made sure that all sales representatives are trained on the best practices of sales.
Experience
5-7 Years
Level
Executive
Education
GED
Welcome Desk Agent Resume
Objective : Highly qualified Welcome Desk Agent with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Microsoft Office, Corel Draw, Web Design.
Description :
Greeted, assisted and checked in/out the guest.
Enjoyed working at W Chicago Lakeshore however; I needed to move back to Fort Wayne to help my family out.
Employeed of the month during my second month with W.
Welcomed everyone who comes through the doors with a smile.
Ensured patient comfort and satisfaction by providing additional services and amenities.
Arranged things like errand running and transportation from bus depots, train stations and airports.
Provided a personal welcome to guests, with attention to detail and friendly service.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Welcome Desk Agent Resume
Objective : Throughout the years, I have acquired 2 years of customer registration skills, six years of cash handling skills, seven years of customer service skills, seven years of computer skills with Microsoft Excel, PowerPoint, Word and other operating systems, and one year of management skills. My interest in helping clients and improving their surroundings has grown exponentially and has allowed my interpersonal skills to strengthen.
Skills : EMT Licensed In Rhode Island, Planning.
Description :
Welcomed members and guests, membership sign up, answer basic questions about programs and about the gym in general, sales of products, membership fee.
Helped guests find their room (and particularly if they have difficulty finding it).
Offered assistance when necessary (e.g., transfer from car or public transportation).
Offered recommendations on where to go, what to do and how to spend your time in San Francisco.
Ensured that all guest rooms are clean and organised (e.g., by room number, by floor, etc.).
Provided information about local events and activities for guests staying at an hotel or apartment complex in San Francisco.
Ensured that all required documents are provided on time.
Experience
2-5 Years
Level
Executive
Education
Diploma
Welcome Desk Agent Resume
Summary : Welcome Desk Agent with 8 years of experience in Providing customer service to new customers and return customers, Answering questions about products, services, and benefits of the company, Providing information about products, services, and benefits of the company, Helping customers find their way around the company.
Skills : Televantage and various financial software applications.
Description :
Scheduled appointments and professional events for clients.
Followed up with clients on their needs and expectations.
Provided an excellent customer service experience to clients and others in the company.
Assisted with scheduling appointments and professional events for clients, such as receptions, business lunches, etc.
Assigned shifts to ensure availability of staff in the evenings.
Determined appropriate hours of operation; keep schedules posted online.
Ensured all staff members have positive experiences with the companys customers.
Experience
7-10 Years
Level
Management
Education
MS
Welcome Desk Agent Resume
Headline : As a Welcome Desk Agent , responsible for Providing friendly assistance to employees, Ensuring all procedures are clear and consistent with company standards, Ensuring all processes are in accordance with industry best practices, Responding to requests for technical support or help from internal and external partners.
Skills : Active Listening, MS Office.
Description :
Prepared and served welcome beverages (alcoholic and non-alcoholic) to visitors, as well as take care of any other needs such as reservations, reservations cancellation, etc.
Provided information about the airport and the surrounding area to guests who are arriving at the airport.
Assisted other agents with their duties, including baggage handling, check in, etc.
Assisted in the collection of lost/stolen items.
Ensured that all items are accounted for before any room service is delivered to a guests room.
Ensured that all bags are checked into the baggage claim area by a designated agent.
Informed guests when they need to check out at the front desk after finishing their stay.
Experience
5-7 Years
Level
Executive
Education
MS
Welcome Desk Agent Resume
Objective : As a Welcome Desk Agent, responsible for Greeting customers and provide information about services, products, and coupons, Ensuring all gate agents are aware of available services and products, Following up with customers to ensure they have received all information they need.
Ensured that all guests have positive experiences with the Airport Welcome Desk Agent program and enjoy an enjoyable stay at the Airport.
Worked closely with other agents to provide excellent customer service.
Provided a welcoming and professional welcome for employees and visitors to the company.
Answered any questions or concerns that may arise from employees or visitors regarding the company's policies, products or services.
Ensured that all individuals entering the office are dressed appropriately for the area they are visiting; this includes but is not limited to: dress code, shoes, hats etc.
Ensured that all forms are filled out correctly before being submitted to appropriate departments (e.g., HR).
Experience
2-5 Years
Level
Executive
Education
MS
Welcome Desk Agent Resume
Objective : Welcome Desk Agent is responsible for Following up with customers on any concerns or questions that have been raised to ensure they have been addressed, Ensuring that all gate agents are aware of the current status of each area at each terminal: check-in, boarding, waiting area, etc, Following up with customers after security has been completed to ensure that they have.
Skills : Supervising, Instructing, MS Office.
Description :
Assessed new employees before assigning them to their first contact with a supervisor/
Greeted customers in a professional manner with a smile.
Assisted customers with luggage and travel arrangements.
Assisted guests in finding the exact room they require.
Supported guests in making reservations.
Supported guests in check out process.
Ensured hotel/resort staff follow the instructions of guests.
Experience
2-5 Years
Level
Executive
Education
MS
Welcome Desk Agent Resume
Objective : Welcome Desk Agent is responsible for Managing the Welcome Desk area of the facility, Ensuring that all visitors are checked in at the front desk and have a comfortable stay at your facility, Helping create an inviting environment for customers by ensuring that all visitors feel welcome at your facility, and ensure that all visitors follow guest policies and procedures when visiting your facility.
Skills : Policy Management, Customer Service, Hotel Management.
Description :
Ensured that the hotel/resort follows compliance to applicable laws and regulations (including fire safety codes).
Ensured guest satisfaction by meeting guest expectations on an ongoing basis.
Maintained a welcoming environment for guests and customers.
Ensured all guests are provided with a positive experience at the hotel.
Responded to guest inquiries related to our reservations, policies, or procedures.
Assisted in the successful resolution of guest complaints or inquiries related to our guest relations team (non-customer issues).
Provided service while meeting guest needs, such as providing free room service and making sure guests have everything they need at check in time.
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