A Central Station Manager is responsible for leading, directing, and managing entire station functions and to assure entire departments and staff implement service agreements above customer’s standards. Common duties listed on the Central Station Manager Resume include the following – heading responsibility for sales and marketing, business development, and new account development to assure maximum transportation revenue is developed for the station, leading and supporting managers daily on issues associated with human resources, operations, and communications; implementing processes to accomplish customer needs; developing and implementing plans, policies, and programs to attain anticipated company needs; ensuring conformance with ISO standards, and varied regulatory requirements; and ensuring rules and methods are conveyed to all station personnel.
Employers typically look for skills such as – thorough knowledge of the media operations and management; technical skills, and knowledge, strong and excellent communication skills, and the ability to work alongside a variety of people coming from varying backgrounds. Generally, a relevant degree program preferably in broadcasting or mass communication is required.
Headline : Central Station Manager is responsible for Responding to emergency calls in a timely manner, Managing day-to-day operations at the central station, Providing customer service and technical support for the central station, and also Training employees on all aspects of the central station.
Skills : Navision, Mac Os, Pages, Numbers, Ms Word, Ms Excel, IPad, IPhone, Apple, Outlook.
Description :
Monitored burglar and fire alarm signals and respond quickly to all alarms.
Made necessary outgoing phone calls to responding authorities, as needed, as well as the customer and proper call list provided by the customer.
Clearly communicated, in a calm manner, the details of the current alarm(s).
Properly documented all actions in the automated software.
Implemented programs to ensure central station employees receive continual training, support, and coaching.
Performed ongoing training for the operators in compliance with UL regulations and weekly 'test' inspections, as well as annual inspections.
Led weekly meetings with all operators for their input regarding monitoring, training, central station room suggestions, etcetera.
Experience
5-7 Years
Level
Executive
Education
GED
Central Station Manager Resume
Summary : An energetic, dependable, and reliable office person driven with motivation to perform beyond expectations, Competent data entry and customer service skills, strong work ethic, and professional demeanor, results-oriented team player eager to bring my strong skills to your company, Outstanding telephone/scheduling and documentation skills, highly organized person with solid background in data entry.
Skills : Microsoft Office, Intermediate Excel, Intermediate Word, Accountedge, Famous Database.
Description :
Responsible for managing the equipment and maintenance for alarm and video monitoring systems.
Recruited, trained and scheduled operators.
Managed the alarm monitoring platform, telephone system, including program uploads and downloads for systems (includes initial programming of new systems, activating user codes and/or adjusting certain parameters to ensure system functions properly).
Obtained and/or maintained necessary professional certifications and continuing education credits to meet or qualify for various state licenses.
Coordinated account implementation with the installations and technology groups.
Maintained customer relations.
Addressed issues with client managers as needed.
Experience
10+ Years
Level
Senior
Education
Diploma
Central Station Manager Resume
Summary : Talented and accomplished management Central Station Manager professional with demonstrated success in customer service operations, growing sales, technical product support and project management, Recording of achievement in managing complex projects from inception to completion, Recognising for developing systems, processes, and procedures to streamline operations, increase efficiency, and grow sales.
Skills : Microsoft Office, Knowledge Of Use Of General Office Equipment, Email, 10-key, Typing.
Description :
Managed a team of 10 call center team members in all aspects of daily operations, including reporting, problem resolution, hiring, training staff, troubleshooting strategies and implementation of new ideas.
Supervised employee attendance, quality, coaching, corrective counselling, and performance reviews.
Designed trouble shooting strategies and training programs to increase market share.
Improved contact center through various methods, including call scripting, quality assurance development, training programs, and hiring.
Strongly focused on strong technical product support training to enhance customer experience and improve first contact resolution.
Trusted adviser to both internal and external customers.
Managed 12 dispatch operators in a 24/7 operation handling fire, burglary.
Experience
10+ Years
Level
Senior
Education
Diploma In General Education
Central Station Manager Resume
Headline : A highly motivated Central Station Manager professional with a verifiable record of experience and accomplishment spanning over 10years. Highly creative, recognized as a results-oriented and solution-focused individual.
Skills : Microsoft Office, Station Management.
Description :
Planned, directed, evaluated, and coordinated the work of 9 Central Station Operators.
Estimated personnel needs and schedules interviews Recommend hires, promotions, and reassignments.
Developed specifications and procedures to resolve alarm processing issues.
Troubleshoot and resolved alarm server issues.
Programmed and maintained alarm panel data as well as connectivity to more than 150 store locations.
Trained users on software and hardware on-site or in classroom, or recommends outside contractors to provide training.
Responsible of all day to day tasking involving running a high quality central station.
Experience
5-7 Years
Level
Executive
Education
MS
Central Station Manager Resume
Summary : Results-focused management Central Station Manager professional offering 25 years of progressive leadership experience. An intense, results oriented TEAM BUILDER, Leader and Manager whose drive and sense of urgency are tempered and disciplined by my concern for the accuracy and quality of my work. Strongly technically oriented I am able to develop a high level of expertise in any management field with new systems and will be aware of mistakes made by myself or anybody doing work under my supervision.
Skills : Good Communication And People, Good Report Writing And Client Interaction, Neighborhood Patrol With Consistant HOA Rules Application/enforcement.
Description :
Managed procedure and protocol for correct handling of all signal traffic (GSM, AES, Radio, IP, Pots Lines etc.
Managed Data Entry for correct MAC and CRC accuracy and activation.
Upload and download of all panel information from multiple formats.
Ensured and confirmed correct translation of all signal traffic through automation software.
Cultivated and Developed relationships with dealers, ensuring accuracy and correct dispatch procedure detailed by individual dealers on signal specific instructions.
Oversaw all aspects of running a 24 hour a day, 7 days a week central station.
Hired and trained of operators.
Experience
10+ Years
Level
Senior
Education
MS
Central Station Manager Resume
Summary : Central Station Manager with 8+ years of experience in Managing the day-to-day operations of a central station, Providing direction, support, and guidance to the team of agents, Ensuring that all required systems are in place to provide excellent customer service, Managing all aspects of the central station's business including budgeting, marketing, recruiting, finance, and training.
Skills : Call Center Management, Project Management, Workforce Planning, General Management.
Description :
Handled all client/dealer relations.
Performed human resource, financial, decision making, and inventory responsibilities.
Developed operators to handle emergency and non-emergency situations with courtesy, accuracy and speed.
Managed conversion of alarm signalling software, which increased alarm responses and reporting capabilities.
Ensured quality performance by reviewing analysing central station data including recorded telephone calls for accuracy and training opportunities.
Managed day-to-day operations of the station.
Handled customer service issues in an efficient manner.
Experience
10+ Years
Level
Senior
Education
Diploma
Central Station Manager Resume
Summary : Central Station Manager with 9 years fof experience in Managing the day-to-day operations of the station, Maintaining a clean and safe facility, Promoting customer service, Overseeing station personnel, Maintaining up to date ticketing system with an emphasis on revenue maximisation.
Ensured that the station is accessible to all customers.
Ensured that all staff members are professional and courteous.
Provided a safe and pleasant environment for customers.
Managed the stations day-to-day operations to ensure operational efficiency and safety.
Managed staff schedules to meet operational needs.
Conducted daily inspections to ensure a safe working environment.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Central Station Manager Resume
Headline : To obtain a full time Central Station Manager position within the service industry where my previous experience can be utilized to contribute to the bottom line of the establishment. I am seeing a career with room for advancement and growth.
Skills : Dispatcher, Planning, Ordering.
Description :
Monitored and inspected onsite work for adherence to company standards.
Managed cleanliness standards of the station.
Supervised all aspects of the station's customer service operation.
Acted as a leader within the company.
Managed shift schedules for all Central Station personnel.
Ensured that all equipment is in good working order, available to staff, and properly maintained.
Coordinated opening and closing hours of the Central Station.
Experience
5-7 Years
Level
Executive
Education
MS
Central Station Manager Resume
Headline : To obtain a Central Station Manager, responsible for Developing and implementing security protocols to ensure safety of both employees and customers, Ensuring customer satisfaction through quick response time to issues, Developing marketing initiatives to increase revenue from ticket sales, Developing customer service protocols for specific segments of our customer base.
Skills : Customer Service, Station Management, Coordinating Skills.
Description :
Maintained a personal presence at the Central Station during business hours to maintain customer service standards.
Coordinated with other departments when necessary to ensure smooth operations.
Managed the day-to-day operations of a central station.
Monitored performance metrics and ensure service levels are met.
Provided customer service and support to riders and management.
Provided excellent customer experience across all areas.
Maintained high standards of quality in all areas of the company.
Experience
5-7 Years
Level
Executive
Education
GED
Central Station Manager Resume
Headline : As a Central Station Manager, responsible for Managing the daily operations of the central station,Coordinating with other departments to ensure high levels of customer service, Managing call volumes to ensure availability of all staff members during peak hours, and also Planning and implementing solutions to improve productivity and efficiency of operations.
Skills : Operational Skills, Record Management, Supervising Skills.
Description :
Managed staffing and scheduling of central station personnel.
Developed and maintained a central station training plan.
Developed a comprehensive central station policy manual.
Coordinated annual service and equipment checkups for all central stations.
Ensured compliance with company policies, procedures, and standards.
Ensured compliance with company safety standards.
Maintained records of all activities, including staff performance appraisals, on a computer database.
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