Contact Center Agent Resume Samples

A Contact Center Agent will undertake a variety of tasks in a contact center. The job duties include – answering incoming calls, responding to inquiries, managing complaints and providing general functions. A well-drafted Contact Center Agent Resume indicates the following duties – selling products and placing customer orders in the database, identifying and escalating issues to supervisors; responding to customers’ emails, researching required information from available resources; processing orders and forms; routing calls to appropriate resources, and completing call logs and reports.

Candidates seeking to work in this area should demonstrate on the resume the following skills – proficiency in relevant computer applications, knowledge of customer service practices and principles; excellent data entry skills, typing fluency, ability to handle stressful situations, and superior listening skills. While a high school diploma or GED is mandatory, a successful resume mentions additional qualifications.

Contact Center Agent Resume example

Contact Center Agent Resume

Objective : Entry-level IT/tech support specialist with multiple years of experience in programming, graphic design, application development, web site management/maintenance, help desk support.

Skills : Microsoft ME/XP/2007, Ubuntu, Fedora, Unix/Linux.

Description :

    1. Contracted to work for Game Development Company, ZeniMax Online Studios.
    2. Entered and retrieved technical and personal data from the SQL Confluence database.
    3. Assisted customers with technical issues and difficulties associated with video game development.
    4. Various data systems to assist customers, resulting in the company's increased productivity.
    5. Performed help-desk responsibilities to include answering phone calls, responding to email technical issues, and provided remote login technical assistance.
    6. Performed software upgrades and programming resulting in the development and implementation of new capabilities.
    7. Helped the company develops and implements new work tools to improve the productivity and reliability of assistance provided to customers.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science


Contact Center Agent II Resume

Headline : An opportunity to apply professional experience with superior administrative and customer service skills to positively influence company objectives.

Skills : Transportation, Communication Skills.

Description :

    1. Processing service and repair requests from stores in all divisions of Publix.
    2. Assessing and analyzing provided information to assign work orders to the appropriate vendor with varying severity levels.
    3. Working closely with outside vendors as well as company technicians to facilitate customer needs.
    4. Processing estimates and repair history to ensure equipment maintains maximum efficiency.
    5. Coordinating vendor meets when needed for extensive repairs. Proficient in Matrix, CMMS, Microsoft Office applications, and can type 60 WPM.
    6. Received inbound calls from customers, out of state agents and attorneys regarding child support cases.
    7. Assisted customers with payment information and updates regarding various actions on their cases.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
High school


Contact Center Agent/Executive Resume

Headline : To acquire a position where professional skills along with past experience can be applied towards the growth of company, and also be a driving force to help achieve company's short and long term goals.

Skills : Microsoft Office, Customer Service Skills, Bookkeeping.

Description :

    1. Daily job responsibilities include answering Spanish and English calls.
    2. Setting up appointments for cars that have been price quoted through Charities.
    3. Create excel spreadsheets for check paperwork.
    4. Call customers that sent their car information online and offer them a price also, mail out 1098-c forms and pick-up receipts to customers.
    5. Charity orders over the phone and provide information about tax deductibles and vacation vouchers.
    6. Help out Spanish speaking customers with questions about cars that are out on the lot.
    7. Answer questions in regards to the customers pick up status and contact the tow company and
Years of Experience
Experience
5-7 Years
Experience Level
Level
Consultant
Education
Education
Diploma

Contact Center Agent/Analyst Resume

Headline : Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic agent with extensive background in conflict resolution.

Skills : Microsoft Excel, Microsoft Powerpoint, Avaya.

Description :

    1. Gathered and verified all required customer information for tracking purposes.
    2. Accurately documented, researched and resolved customer service issues.
    3. Addressed and resolved customer product complaints empathetically and professionally.
    4. Referred unresolved customer grievances to designated departments for further investigation.
    5. Acted professionally and patiently when addressing negative customer feedback.
    6. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
    7. Provided incentive to increase productivity by offering employees awards for best customer service.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Contact Center Agent I Resume

Objective : Dedicated professional looking for a long-term career in the business and legal fields. Have a widely diverse career background with a proven track record in customer service, confidential information.

Skills : Bilingual, Communication Skills.

Description :

    1. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
    2. Listen attentively to customer needs and concerns; demonstrate empathy.
    3. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
    4. Meet customer requirements through first contact resolution.
    5. Confirm customer understanding of the solution and provide additional customer education as needed.
    6. Prepare complete and accurate work and update customer files.
    7. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Political Science

Contact Center Agent/Representative Resume

Summary : To build a long term career with a challenging and rewarding position, with opportunities for career growth.

Skills : Customer Service, MS-Office.

Description :

    1. Assisting members with different account levels or status and customer services.
    2. Providing members with world-class customer service experience with OnStar.
    3. Researching and providing members with accurate routing and general information.
    4. Data entry-level consultants with the resources and offer knowledge they need on on their daily travel local or worldwide.
    5. Reporting and communicating daily, weekly and monthly different administrative things.
    6. Effectively managed a high-volume of inbound and outbound customer calls.
    7. Answer questions in regards to the customers' certificate of titles according to their vehicles' state of registry.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Diploma

Lead Contact Center Agent Resume

Headline : Provide the very best knowledge of Customer Service and Administrative Service in an environment that articulates a passion for business to business development.

Skills : Call Center, Hard Working.

Description :

    1. Routinely perform a variety of basic to complex customer service functions; initiating new incidents, providing information, researching problems.
    2. Notify and dispatch incidents to the local warehouse or Service Partner.
    3. Identify incidents that require the involvement of Central Engineering and/or Area Service Managers.
    4. Explain the escalation process to the customer as needed.
    5. Accurately record voicemails and all detailed information in the incident.
    6. Review open incidents to ensure (SLA) adherence; follow-up with Field Engineer to update actions are taken, complete and properly close incidents.
    7. Provide backup to various positions and train new hires.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma

Sr. Contact Center Agent Resume

Summary : Dedicated individual who has an ambition to succeed in any given environment, seeking a position where can develop and succeed with a company that will utilize skills and help gain more experience.

Skills : Inventory Control, Customer Service, Training Skills.

Description :

    1. Responsible for account calls handling customer rebates and online orders.
    2. Manage customer escalations, contact customers to get missing or additional information in order to validate claims.
    3. Advanced to Level 5, assigned supervisor duties when other supervisors were not available, as well as taking on additional administrative duties.
    4. Updated other agents with new information and handled escalated customers.
    5. Performed on-site training when no trainer was available.
    6. Worked in Quality Assurance Phone Monitoring during the team's busy time.
    7. Move to an account performing data entry for invoicing.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Asst. Contact Center Agent Resume

Headline : Seeking a challenging and rewarding position within the Healthcare/Customer Service Industry in order to utilize excellent people skills, leadership, management and extensive customer service experience.

Skills : OSX Mac experience, MS-Excel.

Description :

    1. Answer incoming calls with the standard professional department greeting.
    2. Offer prompt and efficient assistance to Advocate patients for a variety of services.
    3. Provide general information regarding physicians and their offices.
    4. Send messages via AllScripts (Touchworks) system to Advocate clinics when necessary.
    5. Page providers and offer updates to patients on prescription refill requests.
    6. Transfer callers and patients to the Registration Department and nursing staff when necessary.
    7. Carefully screen calls and contacts to ensure appropriate handling of appointment requests.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
BA

Contact Center Agent Resume

Headline : Accomplished and energetic Collection Specialist with a solid history of achievement in Collections, and Loan Processor. Motivated leader with strong organizational and prioritization abilities.

Skills : Call Center Experience, Microsoft Office, Data Entry.

Description :

    1. Computers for various applications, such as database management or word processing.
    2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
    3. Create, maintain, and enter information into databases.
    4. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
    5. Complete forms in accordance with company procedures. Make copies of correspondence or other printed material.
    6. Provide services to customers, such as order placement or account information.
    7. Effectively transfer misdirected customer requests to an appropriate party.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
General Studies