Contact Center Agent Resume
Objective : Entry-level IT/tech support specialist with multiple years of experience in programming, graphic design, application development, web site management/maintenance, help desk support.
Skills : Microsoft ME/XP/2007, Ubuntu, Fedora, Unix/Linux.
Description :
- Contracted to work for Game Development Company, ZeniMax Online Studios.
- Entered and retrieved technical and personal data from the SQL Confluence database.
- Assisted customers with technical issues and difficulties associated with video game development.
- Assisted customers, resulting in the company's increased productivity.
- Performed help-desk responsibilities to include answering phone calls, responding to email technical issues, and provided remote login technical assistance.
- Performed software upgrades and programming resulting in the development and implementation of new capabilities.
- Helped the company develops and implements new work tools to improve the productivity and reliability of assistance provided to customers.
Experience
2-5 Years
Level
Junior
Education
Computer Science
Contact Center Agent II Resume
Headline : An opportunity to apply professional experience with superior administrative and customer service skills to positively influence company objectives.
Skills : Transportation, Communication Skills.
Description :
- Processed service and repair requests from stores in all divisions of Publix.
- Assessed and analyzed provided information to assign work orders to the appropriate vendor with varying severity levels.
- Worked closely with outside vendors as well as company technicians to facilitate customer needs.
- Processed estimates and repair history to ensure equipment maintains maximum efficiency.
- Coordinated vendor meets when needed for extensive repairs. Proficient in Matrix, CMMS, Microsoft Office applications, and can type 60 WPM.
- Received inbound calls from customers, out of state agents and attorneys regarding child support cases.
- Assisted customers with payment information and updates regarding various actions on their cases.
Experience
5-7 Years
Level
Executive
Education
High school
Contact Center Agent/Executive Resume
Headline : To acquire a position where professional skills along with past experience can be applied towards the growth of company, and also be a driving force to help achieve company's short and long term goals.
Skills : Microsoft Office, Customer Service Skills, Bookkeeping.
Description :
- Daily job responsibilities include answering Spanish and English calls.
- Set up appointments for cars that have been price quoted through Charities.
- Created excel spreadsheets for check paperwork.
- Called customers that sent their car information online and offer them a price also, mail out 1098-c forms, and pick-up receipts to customers.
- Provided information about tax deductibles and vacation vouchers.
- Helped out Spanish speaking customers with questions about cars that are out on the lot.
- Answered questions in regards to the customers pick up status and contact the tow company and
Experience
5-7 Years
Level
Consultant
Education
Diploma
Contact Center Agent/Analyst Resume
Headline : Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Patient and empathetic agent with extensive background in conflict resolution.
Skills : Microsoft Excel, Microsoft Powerpoint, Avaya.
Description :
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched, and resolved customer service issues.
- Addressed and resolved customer product complaints empathetically and professionally.
- Referred unresolved customer grievances to designated departments for further investigation.
- Acted professionally and patiently when addressing negative customer feedback.
- Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
- Provided incentive to increase productivity by offering employees awards for best customer service.
Experience
5-7 Years
Level
Executive
Education
Diploma
Contact Center Agent I Resume
Objective : Dedicated professional looking for a long-term career in the business and legal fields. Have a widely diverse career background with a proven track record in customer service, confidential information.
Skills : Bilingual, Communication Skills.
Description :
- Greeted customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listened attentively to customer needs and concerns; demonstrate empathy.
- Clarified customer requirements; probe for and confirm understanding of requirements or problem.
- Met customer requirements through first contact resolution.
- Confirmed customer understanding of the solution and provide additional customer education as needed.
- Prepared complete and accurate work and update customer files.
- Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Experience
2-5 Years
Level
Junior
Education
Political Science
Contact Center Agent/Representative Resume
Summary : To build a long term career with a challenging and rewarding position, with opportunities for career growth.
Skills : Customer Service, MS-Office.
Description :
- Assisted members with different account levels or status and customer services.
- Provided members with world-class customer service experience with OnStar.
- Researched and provided members with accurate routing and general information.
- Data entry-level consultants with the resources and offer knowledge they need on on their daily travel local or worldwide.
- Reported and communicated daily weekly, and monthly different administrative things.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered questions in regards to the customers' certificate of titles according to their vehicles' state of registry.
Experience
7-10 Years
Level
Management
Education
Diploma
Lead Contact Center Agent Resume
Headline : Provide the very best knowledge of Customer Service and Administrative Service in an environment that articulates a passion for business to business development.
Skills : Call Center, Hard Working.
Description :
- Routinely performed a variety of basic to complex customer service functions; initiating new incidents, providing information, researching problems.
- Notified and dispatch incidents to the local warehouse or Service Partner.
- Identified incidents that require the involvement of Central Engineering and/or Area Service Managers.
- Explained the escalation process to the customer as needed.
- Accurately recorded voicemails and all detailed information in the incident.
- Reviewed open incidents to ensure (SLA) adherence; follow-up with Field Engineer to update actions are taken, complete, and properly close incidents.
- Provided backup to various positions and train new hires.
Experience
5-7 Years
Level
Executive
Education
Diploma
Sr. Contact Center Agent Resume
Summary : Dedicated individual who has an ambition to succeed in any given environment, seeking a position where can develop and succeed with a company that will utilize skills and help gain more experience.
Skills : Inventory Control, Customer Service, Training Skills.
Description :
- Responsible for account calls handling customer rebates and online orders.
- Managed customer escalations, contact customers to get missing or additional information in order to validate claims.
- Advanced to Level 5, assigned supervisor duties when other supervisors were not available, as well as taking on additional administrative duties.
- Updated other agents with new information and handled escalated customers.
- Performed on-site training when no trainer was available.
- Worked in Quality Assurance Phone Monitoring during the team's busy time.
- Account performed data entry for invoicing.
Experience
10+ Years
Level
Senior
Education
Diploma
Asst. Contact Center Agent Resume
Headline : Seeking a challenging and rewarding position within the Healthcare/Customer Service Industry in order to utilize excellent people skills, leadership, management and extensive customer service experience.
Skills : OSX Mac experience, MS-Excel.
Description :
- Answered incoming calls with the standard professional department greeting.
- Offered prompt and efficient assistance to Advocate patients for a variety of services.
- Provided general information regarding physicians and their offices.
- Sent messages via AllScripts (Touchworks) system to Advocate clinics when necessary.
- Page providers and offered updates to patients on prescription refill requests.
- Transferred callers and patients to the Registration Department and nursing staff when necessary.
- Carefully screened calls and contacts to ensure appropriate handling of appointment requests.
Experience
5-7 Years
Level
Executive
Education
BA
Contact Center Agent Resume
Headline : Accomplished and energetic Collection Specialist with a solid history of achievement in Collections, and Loan Processor. Motivated leader with strong organizational and prioritization abilities.
Skills : Call Center Experience, Microsoft Office, Data Entry.
Description :
- Computers for various applications, such as database management or word processing.
- Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Created, maintained, and entered information into databases.
- Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Completed forms in accordance with company procedures. Make copies of correspondence or other printed material.
- Provided services to customers, such as order placement or account information.
- Effectively transfer misdirected customer requests to an appropriate party.
Experience
5-7 Years
Level
Executive
Education
General Studies