Contact Center Agent Resume Samples

Description :

1. Contracted to work for Game Development Company, ZeniMax Online Studios.
2. Entered and retrieved technical and personal data from the SQL Confluence database.
3. Assisted customers with technical issues and difficulties associated with video game development.
4. Various data systems to assist customers, resulting in the company's increased productivity.
5. Performed help-desk responsibilities to include answering phone calls, responding to email technical issues, and provided remote login technical assistance.
6. Performed software upgrades and programming resulting in the development and implementation of new capabilities.
7. Helped the company develops and implements new work tools to improve the productivity and reliability of assistance provided to customers.

Experience

2-5 Years

Level

Junior

Education

Computer Science

Description :

1. Processing service and repair requests from stores in all divisions of Publix.
2. Assessing and analyzing provided information to assign work orders to the appropriate vendor with varying severity levels.
3. Working closely with outside vendors as well as company technicians to facilitate customer needs.
4. Processing estimates and repair history to ensure equipment maintains maximum efficiency.
5. Coordinating vendor meets when needed for extensive repairs. Proficient in Matrix, CMMS, Microsoft Office applications, and can type 60 WPM.
6. Received inbound calls from customers, out of state agents and attorneys regarding child support cases.
7. Assisted customers with payment information and updates regarding various actions on their cases.

Experience

5-7 Years

Level

Executive

Education

High school

Description :

1. Daily job responsibilities include answering Spanish and English calls.
2. Setting up appointments for cars that have been price quoted through Charities.
3. Create excel spreadsheets for check paperwork.
4. Call customers that sent their car information online and offer them a price also, mail out 1098-c forms and pick-up receipts to customers.
5. Charity orders over the phone and provide information about tax deductibles and vacation vouchers.
6. Help out Spanish speaking customers with questions about cars that are out on the lot.
7. Answer questions in regards to the customers pick up status and contact the tow company and

Experience

5-7 Years

Level

Consultant

Education

Diploma

Description :

1. Gathered and verified all required customer information for tracking purposes.
2. Accurately documented, researched and resolved customer service issues.
3. Addressed and resolved customer product complaints empathetically and professionally.
4. Referred unresolved customer grievances to designated departments for further investigation.
5. Acted professionally and patiently when addressing negative customer feedback.
6. Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
7. Provided incentive to increase productivity by offering employees awards for best customer service.
   

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
2. Listen attentively to customer needs and concerns; demonstrate empathy.
3. Clarify customer requirements; probe for and confirm understanding of requirements or problem.
4. Meet customer requirements through first contact resolution.
5. Confirm customer understanding of the solution and provide additional customer education as needed.
6. Prepare complete and accurate work and update customer files.
7. Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.

Experience

2-5 Years

Level

Junior

Education

Political Science

Description :

1. Assisting members with different account levels or status and customer services.
2. Providing members with world-class customer service experience with OnStar.
3. Researching and providing members with accurate routing and general information.
4. Data entry-level consultants with the resources and offer knowledge they need on on their daily travel local or worldwide.
5. Reporting and communicating daily, weekly and monthly different administrative things.
6. Effectively managed a high-volume of inbound and outbound customer calls.
7. Answer questions in regards to the customers' certificate of titles according to their vehicles' state of registry.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Routinely perform a variety of basic to complex customer service functions; initiating new incidents, providing information, researching problems.
2. Notify and dispatch incidents to the local warehouse or Service Partner.
3. Identify incidents that require the involvement of Central Engineering and/or Area Service Managers.
4. Explain the escalation process to the customer as needed.
5. Accurately record voicemails and all detailed information in the incident.
6. Review open incidents to ensure (SLA) adherence; follow-up with Field Engineer to update actions are taken, complete and properly close incidents.
7. Provide backup to various positions and train new hires.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Responsible for account calls handling customer rebates and online orders.
2. Manage customer escalations, contact customers to get missing or additional information in order to validate claims.
3. Advanced to Level 5, assigned supervisor duties when other supervisors were not available, as well as taking on additional administrative duties.
4. Updated other agents with new information and handled escalated customers.
5. Performed on-site training when no trainer was available.
6. Worked in Quality Assurance Phone Monitoring during the team's busy time.
7. Move to an account performing data entry for invoicing.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Answer incoming calls with the standard professional department greeting.
2. Offer prompt and efficient assistance to Advocate patients for a variety of services.
3. Provide general information regarding physicians and their offices.
4. Send messages via AllScripts (Touchworks) system to Advocate clinics when necessary.
5. Page providers and offer updates to patients on prescription refill requests.
6. Transfer callers and patients to the Registration Department and nursing staff when necessary.
7. Carefully screen calls and contacts to ensure appropriate handling of appointment requests.

Experience

5-7 Years

Level

Executive

Education

BA

Description :

1. Computers for various applications, such as database management or word processing.
2. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
3. Create, maintain, and enter information into databases.
4. Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
5. Complete forms in accordance with company procedures. Make copies of correspondence or other printed material.
6. Provide services to customers, such as order placement or account information.
7. Effectively transfer misdirected customer requests to an appropriate party.

Experience

5-7 Years

Level

Executive

Education

General Studies