Senior Service Specialist Resume Samples

A Senior Service Specialist is a professional who takes charge of handling comments, questions, and complaints relating to a particular business. The job description entails providing customer experience and fostering relationships between customers and businesses. A well-drafted Senior Service Specialist Resume indicates the following duties and responsibilities – providing prompt customer service, acting as a liaison between customers and management, tracking proposed resolutions and following up, preparing documents and reports; training peers to provide good customer service; developing and maintaining vast knowledge of products and services, and conducting surveys regarding products and services.

Required skills, knowledge, and abilities include the following – good understanding of basic computer skills, strong leadership skills; multitasking skills; logical thinking skills; the ability to prioritize tasks; knowledge of handling escalated issues; telephone mannerism; and the ability to work in a collaborative environment. While there is no formal education needed as such to enter this occupation, a high school diploma or GED along with experience in keyboarding and operating complex telephone systems will be preferred.

Senior Service Specialist Resume example

Senior Service Specialist Resume

Headline : Throughout  career have strived for excellence; predominantly gas employment background, have a strong ability to perform plumbing and HVAC.

Skills : Gas plumbing, water plumbing, HVAC, pipe fitting, cut/thread pipe, electrical, gas appliance install/repair,.

Description :

    1. Monitors, verifies and updates credentials for the Animas pump trainers, over 300 employees.
    2. Processes, transmits and reviews weekly payroll including travel and expense reports.
    3. Processes manual timecards and timecard corrections to correct or void processed payments.
    4. Audits patient training documents for compliance and accuracy, submitted by Animas pump trainers.
    5. Creates and manages Excel spreadsheets, up to 6 at times, which monitor patient trainings, payroll data, and employee information.
    6. Distributes and audits required forms to ensure compliance with federal and Johnson & Johnson policies.
    7. Monitors the Supervisor and Pending queues for managers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's


Senior Service Specialist/Analyst Resume

Objective : Senior Service Specialist worked for past thirty (30) years, have performed various administrative, Clerical and customer service related duties.

Skills : Document Imaging. Records Managemnt, Microsoft Word, Excel, Access.

Description :

    1. Provided assistance to the general public and fellow employees by conveying factual data clearly and concisely by phone and in office.
    2. Operated a PC as well as copiers, printers, fax machines, and calculators.
    3. Entered, updated and verified data from forms and documents received from customers and other staff.
    4. Research and retrieve records.
    5. Acted as Team Leader in performing quality control on assigned departmental accounts.
    6. Answered incoming phone calls from customers through Automated Call Distribution.
    7. Scanned incoming documents which included preparation, sorting, and imaging 8 Acted and back up receptionist when required.
    8. Assisted in training of new clerical personnel to the department and in the development of Departmental training guidelines and procedures.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's


Jr. Senior Service Specialist Resume

Objective : Senior Service Specialist professional with over twenty years' experience. As a senior representative, Effective and efficient at handling escalated calls and emails. Highly experienced in the retail banking industry. Enjoy resolving complex issues, and am able to learn new skills and tasks quickly.

Skills : Management, Organizing.

Description :

    1. Worked as a service rep/pipe fitter for Gas Workers Local 18007 for more than 19 years.
    2. Responded to customer service calls/complaints of gas leaks or odors of gas in and around customers' premises or gas appliances.
    3. Inspected and/or adjusted gas appliances (Ranges, Water Heaters, Central Heating Units and Space Heaters).
    4. Installed (Cut, threaded, pressure tested and purged) 1/2" to 10" piping in residential bldg.'s and 3" to 10" piping in commercial bldg.'s.
    5. Installed and changed (due to age, damage, upgrades, or lack of operation), gas meters from 210 CFH to 1,000,000 CFH and gas pressure regulators form 3/4" to 2".
    6. Periodically carried out safety inspections, repairs, calibrations to gas pressure regulators, to ensure proper gas flow.
    7. Rerouted gas piping in residential and commercial buildings during low pressure to medium pressure upgrades/conversions (1/2 pound to 30-pound psi) throughout the city.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Associates

Senior Service Specialist I Resume

Objective : Collections Customer Service Organized and Efficient Attentive Highly motivated, business professional with over 10 years of experience in the financial and consumer industry; seeking a new and challenging opportunity to utilize skills in a diverse company with advancement opportunities. Especially skilled at both building trusted productive business relationships as well as resolving problems.

Skills : Problem Resolution, Customer Service, Training.

Description :

    1. Empowered to handle escalated matters such as settlement requests, extension approvals, payment negotiations and fee waivers.
    2. Expedited or finalized previously submitted requests.
    3. Assisted with researching missing/misapplied funds, balance disputes, and corrections to documents.
    4. Responsible for handling complaints and ensuring feedback or coaching is properly submitted.
    5. Focused on increasing business alignment, client relationships and customer satisfaction.
    6. Responded to unique inquiries.
    7. Provided support to clients with website navigation and setting up payments online.
    8. Offered additional products that will meet customers needs.
    9. Handled special projects and access intranet reports that provide essential tracking information for statistical analysis.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
General Studies

Senior Service Specialist II Resume

Headline : 5 years of proven sales experience in an incentive based environment. Skilled in using consultative sales techniques. Utilize business acumen to identify potential prospects. Adroit in the areas of persuasion and overcoming objections. Artful in selling the benefits and value of intangible products. Highly competitive, self motivated; with a strong desire to exceed expectations.

Skills : Ovation DCS, Instrumentation.

Description :

    1. Markets promotes, and sells Chase Card Products and services.
    2. Negotiates alternatives to reduce card holder delinquency.
    3. Resolves account errors.
    4. Issues credits and fee reversals.
    5. Corrects reported credit errors.
    6. Reviews credit reports Clarify credit card agreements.
    7. Identifies department process improvement opportunities.
    8. Mentors front-line sales/ and collections agents.
    9. Negotiates settlement and payment program options.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Senior Service Specialist III Resume

Summary : To obtain a challenging and rewarding career in an environment where can be innovative with  experience in risk management and financial analysis, while having the opportunity for travel, further knowledge, and professional growth.

Skills : Knowledge Of ISO And NCCI Rules, Salesforce, Microsoft Office Applications; General Office Equipment.

Description :

    1. Recruited to develop and implement escalations department within Columbus Telephone Banking center to maximize customer experience, internal and external.
    2. Holded accountability to intervene with customers who are at a high risk of attrition with the objective of increasing the customer household through creative solutions with minimum effort and maximum value to the customer and to JPMorgan Chase.
    3. Contributed in the development of Escalations Department, from the ground floor to a peak staff size of 80.
    4. Displayed strong communication skills to educate newly trained specialists in fast-paced service environment.
    5. Developed value-based solutions to address complex customer issues.
    6. Resolved 80% of customer comments, requests and problems on first contact and/or refer to appropriate department.
    7. Strong verbal communication skills enabled results to be achieved by diffusing customer situations and providing value-based products.
    8. Worked with Technology Department, to provide support on call center issues and escalate to appropriate personnel.
    9. Met aggressive production and service goals, by performing daily sales coaching and performance management focusing on building connections with prospective and existing customers, effectively assessing needs, overcoming objections by marketing features and benefits to close solid deals.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor's

Asst. Senior Service Specialist Resume

Objective : Experience underwriting casualty lines of business including Commercial General Liability, Commercial Automobile, and Workers Compensation. Middle-market and loss sensitive accounts. Excellent market-facing and agency management skills with established broker relationships in multiple regions; Excellent communication skills; Extensive knowledge of ISO and NCCI Rules, underwriting philosophy and guidelines; strong negotiation skills, ability to multi-task, and excellent team player.

Skills : Take Payments, Handle Sensitive Documents, Customer Service, Handling Of Money, Process Payments, Answering Phones.

Description :

    1. Serves as an escalation point.
    2. Provides day-to-day direction and assistance to the service coordinators to ensure customer service/support levels are achieved and maintained.
    3. Oversees the process efficiency of the service coordinators.
    4. Tracks program metrics and produce reports as necessary.
    5. Creates and/or revises current policies/procedures, research and analyze information including invoices, and handle issues escalated by the customer support hotline.
    6. Participates in projects as needed based on business/customer demands.
    7. Responsible for facilitating the hiring process of payroll service employees.
    8. Accountable for managing relationships between Directors/Managers and Suppliers).
    9. Processes payroll for 100 employees weekly and conduct new hire orientation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Bachelor's

Associate Senior Service Specialist Resume

Headline : Looking to bring dedication and hard work to an outside sales position as a highly motivated professional with over 10 years of experience marketing a wide variety of products and services.

Skills : Microsoft Office, Appointment Scheduling, Microsoft Windows, ADP.

Description :

    1. Provides excellent customer service.
    2. Maintains clean and organized service vehicle.
    3. Responds quickly and effectively to customer needs.
    4. Always looking for new customers and additional sales to current customers.
    5. Schedules appointments to meet with customers to better understand there needs.
    6. Assists in welcoming and training of new employees.
    7. Provides outstanding customer service and maintain positive relationships with customers.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Bachelor's

Senior Service Specialist/Executive Resume

Headline : Responsible for researching, drafting, and driving process changes for policy and safety solutions to better serve our customers.

Skills : Management, Organizing.

Description :

    1. Served as expediter and bilingual service representative for utility company with one million customers.
    2. Trained 50+ employees over six years and provided outstanding customer service in troubleshooting, problem resolution, and decision making.
    3. Served in the field, installing regulators, gas meters, and piping for residential, commercial, and industrial applications.
    4. Liaised with city and agency officials concerning emergencies, including leaks, equipment failures, and other hazardous situations.
    5. Represented company and customers in various problem-solving roles.
    6. Completed extensive investigative training to provide value-added safety to company projects.
    7. Commended for outstanding customer satisfaction in providing excellent service.
    8. Rewarded for designing and installing new, more efficient telephone system.
    9. Implemented life-saving procedures involving carbon-monoxide calls and potential house fires.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Certificate

Senior Service Specialist Resume

Summary : Consistent Positive Results (CPR). With 18 plus years of experience I have been able to deliver. As a Senior Service Specialist I'm required to consistently communicate effectively both orally and thru written communication. Thru  experience doing research inspections  learned to pay close attention to details, while maintaining a positive working relationships with customers.

Skills : MS Office, Management.

Description :

    1. Calls customers to schedule appointments, review services and collect on past due accounts.
    2. Effectively manages time to ensure appointment times are met.
    3. Assists in training of new hires.
    4. Establishes and maintains working relationships with new and existing customers.
    5. Performs exterior and interior inspections of commercial properties.
    6. Insures customers onsite logbooks are up to date with current data sheets, equipment diagrams and inspection/service logs Work with customers to resolve any structural or sanitation issues.
    7. Educates customers on best cleaning and sanitation practices.
    8. Identifies additional sales opportunities and up sell customers additional products and services.
    9. Keeps abreast on company's product and service offerings and industry trends.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's