A Service desk clerk represents the first point of contact with the clients of the business, hotel, and doctor’s office. Essential duties are listed on the Service desk Clerk Resume as – answering phone calls, greeting calls, overseeing the office budgets, greeting guests and providing them with superb customer service, ensuring the front desk is neat, and equipped with all the necessary supplies such as pens, forms and paper, answering all client questions and incoming calls, redirecting phone calls to the appropriate department and take down messages, accepting all letters and packages, and distributing them to the appropriate departments, monitoring organizing, and forwarding emails, and maintaining records of files.
Those seeking to make a career in this role should mention on the resume the following skills – good understanding of office administration and basic bookkeeping practices, superb written and verbal communication skills, excellent organizational and multi-tasking abilities, and strong knowledge and MS Office programs. A high school diploma or relevant qualification is often listed on resumes.
Headline : More than 5 years of progressively responsible experience in utilizing very strong people skills, sales, and excellent phone etiquette. Constant focus on accuracy and detail. Proficient in problem-solving and maintaining a constant flow of customer and patient satisfaction, Encouraging to further gain a position to develop my skills in both clinical and administrative duties.
Skills : Microsoft Powerpoint, Customer Service, Care Giving, Care Giving.
Description :
Assisted customers with returns.
Promptly answered phone calls.
Processed and cashed employee checks.
Organized store items Handled the end of shift deposits.
Presented B&D Lumber Douglas, AZ Cashier and Stocker Currently working in the paint department.
Provided assist to customers that have questions.
Handled inquires from customers calling the store.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Service desk clerk Resume
Summary : Service desk clerk with a General Studies Degree focused in psychology. A hard working and self motivated individual that has 5 years of experience, focusing on each customer's needs and expectations. Fast, efficient and always willing to make each interaction a pleasant one.
Skills : Visual Design, Type 65 Wpm, Social Media Management, Social Media Marketing, Organization, Customer Service, Power Point, Excel, Excellent Communication.
Description :
Greeted visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Completed forms in accordance with company procedures.
Made copies of correspondence or other printed material.
Provided services to customers, such as order placement or account information.
Conducted searches to find needed information, using such sources as the Internet.
Set up and managed paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence or other material.
Created, maintained, and entered information into databases.
Experience
10+ Years
Level
Senior
Education
Associate Of Applied Science
Service desk clerk Resume
Headline : Service desk clerk professional with strong leadership skills; able to facilitate efficient workflows and communicates effectively with co-workers, patients and staff. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures patient privacy and confidentiality.
Skills : Strong work ethics, Diversity, Fast learner, Organized.
Description :
Greeted customers and ascertain what each customer wants or needs.
Computed sales prices, total purchases and receive and process cash or credit payment.
Answered questions regarding the store and its merchandise.
Prepared sales slips or sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Maintained records related to sales.
Placed special orders or call other stores to find desired items.
Experience
5-7 Years
Level
Executive
Education
Associate's
Service desk clerk Resume
Headline : To obtain a Service desk clerk position that will utilize my professional and excellent customer service skills for the betterment of the company.
Skills : Leadership, Efficient Oral And Written Communication, Efficient Keyboarding.
Description :
Assisted guests with various needs.
Worked with employees and management to fulfill service goals.
Created a friendly and efficient customer experience.
Managed cashiers and utility team.
Able to become an accomplished team member in several departments of the store.
Had the highest sales record while working on the sales floor.
Watched for and recognize security risks and thefts, and know how to prevent or handle these situations.
Experience
5-7 Years
Level
Executive
Education
BS
Service desk clerk Resume
Headline : Seeking a Service desk clerk position to utilize my skills, potential, and abilities in the company, offer professional growth while being resourceful, persistent, innovative, and flexible.
Skills : Ability to type 55-60 WPM, Very proficient in Microsoft.
Description :
Answered telephones, direct calls, and take messages.
Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Opened, sorted, and routed incoming mail, answer correspondence, and prepare outgoing mail.
Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
Computed, recorded, and proofread data and other information, such as records or reports.
Typed, formated, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.
Experience
5-7 Years
Level
Executive
Education
Diploma In Paralegal Studies
Service desk clerk Resume
Headline : As a Service desk clerk, responsible for Receiving, recording, and distributing U.S. mail, as well as, U.P.S., Fed Ex, and other packages, Entering packages into the online package distribution system, Carrying, lifting, and moving loads of supplies, materials and mail up to 49 lbs, regularly and managing heavier loads with the assistance of other building staff members as needed.
Skills : WordPress, Microsoft Office.
Description :
Completed work schedules, manage calendars, and arrange appointments.
Exchanged merchandise for customers and accept returns.
Performed payroll functions, such as processing payroll.
Processed payments from customers ready to check out.
Assisted with ordering merchandise for the store.
Processed Customer Requests as follows: Point of Banking Transactions (Checking and Savings account deposits and withdrawals).
Processed overflow cash from registers and enter it into an accounting spreadsheet.
Experience
5-7 Years
Level
Executive
Education
BS In-Library Assistant
Service desk clerk Resume
Objective : Service desk clerk with 3+ years of experience in Maintaining vigilant awareness of security doors and lobby entryway; checking resident, staff, and guest I.D.s as they enter the building; maintaining resident, guest, and visitor sign-in/out records, Encoding and invalidating campus cards for building room access.
Skills : Clerical Skills, Training Skills.
Description :
Worked customer service, money order, western union, tickets west, telephones, returns, and sales.
Restocked shelves with nonperishable returned goods.
Employed involved in work by making it a fun environment.
Started off as a courtesy clerk(cart pusher/bagger)cashier, overnight general merchandise stocker, floral department, and customer service.
Crossed trained in all areas.
Able to be where needed if the help was wanted Skills Used I enjoy having the different trades I have from previous employers.
Made things a lot more interesting and especially being a woman, I feel like we can have and use all the trades we want.
Experience
2-5 Years
Level
Executive
Education
Diploma
Service desk clerk Resume
Objective : As a Service desk clerk, responsible for Checking out and following up for the return of borrowed cleaning and recreational equipment and keys by accurately maintaining appropriate forms and records, Requesting front desk office supplies via an online system; stocking as supplies are received.
Sorted carts of returns to their correct department.
Demonstrated my verbal skills, computer skills, people skills, and also my ability to learn things very quickly.
Restocked areas such as fashion/apparel, beauty & cosmetics, homewares, entertainment, mini-lab, toys, and outdoor departments.
Provided information to customers by verifying understanding of requests; answering questions; offering assistance.
Maintained a high level of courteous customer service at all times.
Initiated service by recording requests; forwarding them to dispatch.
Made appointments, sold merchandise, processed payments and other duties as assigned Tracked inventory and balanced cash drawer daily Calculated.
Experience
2-5 Years
Level
Junior
Education
MS
Service desk clerk Resume
Headline : Service desk clerk with 6 years of experience in Adhering to directives and policies outlined by leadership during training, via email, and in the Desk Clerk manual; providing routine orientation to new employees in coordination with Assistant Directors of Operations and HRL, Responsible for accessing the automated on-call system in order to schedule the replacement of staff.
Skills : Microsoft Office, Cash Handling.
Description :
Organized Inserting data Inventory Scheduling Interests and Personal Strengths: Supervisors have commended me for my dependability and my ability to learn quickly and efficiently.
Worked very well with others and was Very compassionate to all, I also work very well with technology.
Able to take charge and be a leader when needed.
Organized and am able to tackle any task that is given to me.
Able to overcome adversity and hardship has also been recognized by many close people in my life.
Promoted to Service Desk; new store transfer included customer service, product returns, and exchanges, explaining company policies, cashing payroll.
Aided in service requests of customers Filled in for Front End Manager as needed.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Administration
Service desk clerk Resume
Objective : To serve in a Service desk clerk position that allows me to utilize my previous employment experience, education, and interpersonal skills in a positive manner.
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