Description :

1. Provided Level 1 Support for Dialup, ISDN, DSL, and T-1 internet customers, ensuring prompt issue resolution.
2. Diagnosed and resolved internet connection and mail issues, enhancing service reliability.
3. Set up new customers by creating email accounts, DNS configurations, and entering them into the accounting system.
4. Conducted on-site visits to troubleshoot network and hardware issues, providing effective solutions.
5. Managed equipment orders and inventory, ensuring availability for customer needs.
6. Processed billing for services and equipment, maintaining accurate financial records.
7. Scheduled service calls based on urgency, ensuring timely resolution of customer issues.

Experience

0-2 Years

Level

Entry Level

Education

AAS - CN

Description :

1. Troubleshot and diagnosed technical issues for laptops and home-based networks, ensuring optimal performance.
2. Configured new systems and established reliable connections for small business and home networks.
3. Achieved a 95% customer satisfaction rating by consistently exceeding issue resolution targets.
4. Handled an average of 30 mission-critical technical calls daily while maintaining high service standards.
5. Assisted customers in designing websites tailored to their specific needs, enhancing user engagement.
6. Facilitated the hiring process by identifying candidates that aligned with company culture and project needs.
7. Conducted interviews and contributed to final hiring decisions to strengthen team dynamics.

Experience

0-2 Years

Level

Junior

Education

AAS IT

Description :

1. Answer and log inbound customer calls, diagnose technical issues, and provide effective solutions.
2. Educate customers on features of HSPS Dental Software, enhancing their productivity.
3. Document all customer interactions and resolutions in Siebel for future reference.
4. Utilize troubleshooting techniques to assist customers and collaborate with relevant departments.
5. Remotely access customer systems to resolve issues using Bomgar.
6. Manage and troubleshoot customer servers and networks to ensure optimal software performance.
7. Adjust software settings and paths using Windows registry editor for accurate database connections.

Experience

0-2 Years

Level

Entry Level

Education

AAS IT

Description :

1. Specialized in troubleshooting and resolving technical issues related to hardware, software, and network systems.
2. Documented and communicated system failures and irregularities, ensuring timely resolution.
3. Participated in continuous improvement initiatives to enhance service delivery and operational efficiency.
4. Installed and configured operating systems, including Windows and Linux, ensuring optimal performance.
5. Provided remote assistance to users, addressing OS issues and network connectivity problems.
6. Conducted hardware troubleshooting and repairs, ensuring minimal downtime for users.
7. Managed user permissions and security settings, maintaining compliance and data integrity.

Experience

0-2 Years

Level

Fresher

Education

A.S. IT

Description :

1. Delivered comprehensive telephone support for authorized resellers, ensuring seamless integration of voice mail products with existing networks.
2. Assisted technicians in installing and configuring voice mail systems, enhancing compatibility with various telephone switch systems.
3. Utilized remote access software for troubleshooting, resulting in faster resolution of technical issues.
4. Promoted to senior technician, focusing on complex customer accounts and challenging technical problems.
5. Conducted training sessions for support staff on network fundamentals and PC troubleshooting techniques.
6. Collaborated with the QA department to address and resolve late Beta field-testing issues.
7. Documented all reported problems and resolutions, contributing to a comprehensive knowledge base.

Experience

0-2 Years

Level

Junior

Education

AAS-CT

Description :

1. Provided desktop support for hardware and software issues, ensuring timely resolutions to enhance user productivity.
2. Delivered exceptional customer service through remote assistance, addressing technical queries and troubleshooting effectively.
3. Configured and maintained operating systems, ensuring optimal performance and security compliance.
4. Documented technical issues and resolutions, contributing to a knowledge base for future reference.
5. Collaborated with cross-functional teams to implement system upgrades and resolve complex technical challenges.
6. Monitored and managed user accounts, ensuring access control and security protocols were followed.
7. Participated in training sessions to improve technical skills and stay updated on industry best practices.

Experience

0-2 Years

Level

Entry Level

Education

AAS-IT

Description :

1. Managed a Microsoft Access database to track technical support metrics and performance improvements.
2. Ensured compliance with established procedures and data handling protocols.
3. Analyzed support data to create comprehensive reports for departmental reviews and decision-making.
4. Trained new staff on software tools and reporting processes, enhancing team productivity.
5. Documented meeting minutes and action items during departmental meetings to ensure accountability.
6. Coordinated the preparation of closure packages and ensured accurate data entry into the database.
7. Organized and scheduled meetings using Outlook, including agenda creation and follow-up communications.

Experience

0-2 Years

Level

Junior

Education

AAS IT

Description :

1. Diagnosed and resolved software and hardware issues, ensuring minimal downtime for users.
2. Configured and maintained operating systems, including Windows and Linux environments.
3. Established and managed a computer lab, enhancing technological resources for educational purposes.
4. Executed network installations and configurations, optimizing connectivity and performance.
5. Provided remote support using tools like Microsoft Remote Desktop and TeamViewer, resolving issues efficiently.
6. Conducted comprehensive troubleshooting of RAM, internet, and hard drive issues, achieving quick resolutions.
7. Developed documentation for technical processes, improving team knowledge sharing and efficiency.

Experience

5-7 Years

Level

Senior

Education

B.Sc. IT

Description :

1. Collaborated with teams to gather and analyze data for administrative and operational improvements.
2. Coordinated and scheduled support activities to optimize workflow efficiency.
3. Conducted cost-benefit analyses to evaluate project proposals and solutions.
4. Generated detailed reports to track project progress and outcomes.
5. Researched best practices and regulatory requirements to implement effective processes.
6. Created training materials to educate users on new software and systems.
7. Developed instructional videos to enhance user training and engagement.

Experience

0-2 Years

Level

Junior

Education

AAS-IT

Description :

1. Configured and maintained workstations and network systems to optimize performance.
2. Delivered technical support via phone, email, and remote desktop to address client inquiries.
3. Implemented antivirus solutions on workstations to ensure data security.
4. Assisted in hardware upgrades for classroom technology, enhancing learning environments.
5. Utilized a ticketing system to track and resolve customer service issues efficiently.
6. Managed Active Directory for user account management and policy enforcement.
7. Collaborated with educational institutions to provide technical support for devices.

Experience

0-2 Years

Level

Entry Level

Education

AAS IT

Description :

1. Assist users with troubleshooting and resolving hardware and software issues to ensure smooth operations.
2. Monitor system performance and conduct diagnostics to identify and rectify errors.
3. Install and configure operating systems, software, and hardware components.
4. Provide remote assistance to users for technical support and troubleshooting.
5. Document user interactions and support requests in the ticketing system for future reference.
6. Collaborate with team members to implement system improvements and enhancements.
7. Train users on software applications and best practices to maximize efficiency.

Experience

0-2 Years

Level

Fresher

Education

AAS IT

Description :

1. Performed troubleshooting for network connectivity issues, ensuring minimal downtime for users.
2. Provided remote support for software installations and configurations on user workstations.
3. Maintained and updated technical documentation for network procedures and troubleshooting steps.
4. Assisted in the setup and configuration of network devices, including routers and switches.
5. Engaged in data entry and analysis for support tickets using tracking software.
6. Communicated effectively with clients to resolve inquiries and technical issues.
7. Collaborated with team members to improve service delivery and support processes.

Experience

0-2 Years

Level

Junior

Education

AAS in Network Tech

Description :

1. Responded to client inquiries and incidents via phone and email, ensuring timely resolutions.
2. Set up and configured user accounts in Active Directory, granting access to necessary services.
3. Diagnosed and resolved a variety of software, hardware, and connectivity issues efficiently.
4. Utilized probing questions to identify problems and implement effective solutions.
5. Documented help desk ticket resolutions and maintained an organized inventory of equipment.
6. Provided technical support for hardware and software issues via phone, email, and chat.
7. Assisted in the setup and transport of agency equipment as needed.

Experience

0-2 Years

Level

Entry Level

Education

AAS in CS

Description :

1. Diagnosed and resolved technical issues for Patient Management software applications, enhancing user experience.
2. Maintained strong client relationships through effective communication and support tools.
3. Conducted error testing and minor code modifications for healthcare software applications.
4. Utilized proprietary tools to ensure software maintenance and functionality.
5. Provided technical assistance to clients facing hardware and software challenges.
6. Documented troubleshooting procedures to streamline future support efforts.
7. Responded to support tickets promptly, ensuring timely resolution for end-users.

Experience

0-2 Years

Level

Entry Level

Education

AAS-IT

Description :

1. Screened job applications based on criteria defined by hiring managers to select candidates for interviews.
2. Facilitated communication with candidates regarding the pre-employment process via phone, email, and in-person interactions.
3. Reviewed assessments to determine applicant eligibility and conducted testing for State Trooper positions.
4. Maintained accurate employee personnel files and ensured data integrity for personnel records.
5. Generated and distributed letters, spreadsheets, and reports to track and communicate the applicant lifecycle.
6. Managed employee data in internal systems, ensuring accuracy and compliance.
7. Created and processed pay action worksheets for new hires and promotions, ensuring timely updates.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Generated daily, weekly, and monthly reports to track program performance.
2. Entered data accurately into the Virginia State Oracle system, ensuring data integrity.
3. Provided timely price information to farmers and producers, enhancing service delivery.
4. Assisted legal professionals with accurate pricing data for client cases.
5. Prepared and reviewed weekly newsletters detailing sale prices to inform stakeholders.
6. Monitored tenant activities and property conditions to maintain standards.
7. Delivered exceptional customer service, addressing inquiries and resolving issues promptly.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Evaluated applications for daycare providers, ensuring compliance with agency policies and procedures.
2. Processed payments to qualified daycare providers and communicated necessary adjustments to non-compliant applicants.
3. Conducted thorough research on the Electronic Child Care System, resolving billing discrepancies under tight deadlines.
4. Established and maintained an organized filing system for daycare provider documentation.
5. Responded to inquiries from providers and the public, clarifying application processes and payment issues.
6. Managed incoming mail and documentation for timely processing.
7. Collaborated with team members to improve workflow and enhance service delivery.

Experience

10+ Years

Level

Senior

Education

B.S. IT

Description :

1. Managed incoming correspondence efficiently, sorting and categorizing mail for prompt processing.
2. Established and reopened claims for compensation and pension, ensuring timely service delivery.
3. Updated veteran records, including address changes and direct deposit requests, accurately and quickly.
4. Performed clerical duties to maintain and control claims files, enhancing organizational efficiency.
5. Coordinated mail collection and routing to appropriate teams, improving workflow and communication.
6. Assisted in planning and executing conferences, contributing to successful event management.
7. Developed and maintained databases and documentation, ensuring data integrity and accessibility.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Supported the Direct Care Supervisor in assessing individual needs and developing personalized support plans.
2. Facilitated skill-building activities to promote independence and enhance daily living skills.
3. Engaged with individuals to discuss their concerns, fostering a supportive environment.
4. Assisted in organizing house meetings to encourage peer interaction and communication.
5. Handled emergency situations with professionalism, adhering to safety protocols.
6. Utilized crisis intervention strategies effectively during challenging situations.
7. Provided guidance in using public transportation, promoting community integration.

Experience

2-5 Years

Level

Executive

Education

AAS-HS

Description :

1. Supervised and supported up to 29 young males in a juvenile detention program, promoting a safe and structured environment.
2. Conducted intake assessments to ensure the safety and security of all residents.
3. Educated new enrollees on facility rules and regulations, fostering understanding and compliance.
4. Monitored daily activities and reported any concerning behaviors to maintain safety standards.
5. Implemented behavior management techniques to support youth development and safety.
6. Documented incidents and observations accurately, ensuring adherence to facility protocols.
7. Collaborated with multidisciplinary teams to develop individualized support plans for residents.

Experience

2-5 Years

Level

Executive

Education

AAS

Description :

1. Ensured the health and wellness of clients through personalized care and support.
2. Assisted individuals with daily living activities, including cooking, cleaning, and personal hygiene.
3. Encouraged client independence through verbal coaching and positive reinforcement.
4. Coordinated transportation for clients to appointments and community activities.
5. Recognized as a top-performing support technician within the first 90 days of employment.
6. Administered medications following physician orders and maintained accurate medication logs.
7. Documented progress notes, incident reports, and other required documentation accurately and timely.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Provided and taught daily life skills to individuals with developmental disorders, enhancing their independence.
2. Administered medications according to physician orders, ensuring compliance with health protocols.
3. Transported clients to employment opportunities, supporting their integration into the community.
4. Assisted clients in developing job skills, promoting long-term employment success.
5. Prepared nutritious meals and snacks, catering to individual dietary needs.
6. Guided clients in laundry tasks, fostering self-sufficiency.
7. Organized recreational activities, improving social skills and community involvement.

Experience

5-7 Years

Level

Executive

Education

AAS

Description :

1. Administered a 100-user Novell 3.11 local area network, ensuring optimal performance.
2. Recommended, configured, and set up computers and peripherals for agency LAN.
3. Troubleshot hardware failures, successfully initiating resolutions.
4. Monitored data communications, collaborating with subcontractors to resolve issues.
5. Facilitated file transfers between mainframe, LAN, and microcomputers.
6. Installed and customized agency personal computing hardware and software.
7. Provided technical training to staff, enhancing operational efficiency.

Experience

2-5 Years

Level

Junior

Education

AAS-IT

Description :

1. Created comprehensive IT policies for multi-media system configuration and troubleshooting.
2. Maintained real-time promotional information, enhancing user engagement at the resort.
3. Developed detailed training manuals for new employees on Point of Sale systems.
4. Led the successful rollout of self-service kiosk systems, improving user interaction.
5. Managed over 2000 domain accounts, ensuring seamless network connectivity.
6. Configured calendar resources and distribution lists, enhancing communication efficiency.
7. Served as lead technician for ITIL training sessions, improving team capabilities.

Experience

5-7 Years

Level

Executive

Education

B.S. IT