Teleservice Representative Resume Samples

A Teleservice Representative is hired to take responsibility for acting as a liaison between the company and its customers. The job description entails assisting clients with their orders, account questions, billing, and other queries. Primary roles and responsibilities that are seen on the Teleservice Representative Resume include the following – resolving customer complaints through phone calls or mail, greeting customers warmly and ascertaining problems; canceling and upgrading accounts; assisting with orders, refunds and exchanges; advising on company information; selling products and services; working with customer service manager; and closing call records.

The most sought-after skills for the post include the following – the ability to stay calm and multitask, knowledge of the company’s operations and the product/service being handled, comfortable handling computers, and experience working with customer support. Formal education beyond a high school diploma or GED is not mandatory.

Teleservice Representative Resume example

Teleservice Representative Resume

Summary : More than 2 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving, sales staff support, and planning/implementing proactive procedures and systems to avoid problems. Production and assembly.

Skills : Customer Service, Phone Calls, Social Security.

Description :

    1. Received phone calls and verified identity and eligibility of callers.
    2. Understood members' requests and scheduled appointments for medical treatment.
    3. Put documentation in the medical record according to the established workflow.
    4. Transferred calls to medical advice nurse when indicated.
    5. Provided information about the location of medical centers, pre-appointment preparation, and related member benefit information.
    6. Assisted members to select a personal provider and pre-enrolls callers as needed.
    7. Made changes to callers' addresses, medical centers, or other demographic information as needed.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S in Radiology


Teleservice Representative Resume

Summary : Extensive customer service knowledge coupled with creative ideas for planning/implementing proactive procedures and systems to avoid problems with strong analytical and planning skills, grouped with the ability to manage the efforts of many to meet organizational goals.

Skills : Microsoft Office, Medical Treatment, Outbound Calls.

Description :

    1. Made outbound calls and receives calls to /from new members and new Medicaid members to onboard them to Kaiser Permanente's insurance.
    2. Scheduled video conferencing meetings for members with Telemedicine Appointments.
    3. Interviewed beneficiaries, inquirers, and/or their representatives to determine the nature of their problem or interest.
    4. Explained technical provisions, elicit relevant facts when applicable advice of appeal rights and reporting responsibilities, and resolved problems with payments or eligibility.
    5. Gradually broadened so that the incumbent is performing more increasingly advanced duties.
    6. Made determination of ineligibility to SSI benefits when the reasons for the denial are clear; takes appropriate oral inquiry closeout actions.
    7. Investigated case situations and reconciles discrepancies causing an interruption in the receipt of monthly benefits.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
MS In Management


Teleservice Representative Resume

Summary : To obtain a full-time/ part-time position, with a great deal of hands on duties/ responsibilities. To learn the opportunity for career advancement, set goals and achieve on  own merits. Strive to make a difference and gain strength with the opportunity to utilize my knowledge and to grow within the company/ organization.

Skills : Data Entry, High Call Volume, Technical Provisions.

Description :

    1. Made routine as well as complex systems inputs to correct or change records of entitlement and eligibility.
    2. Investigated and resolved systems-identified discrepancies and questionable situations.
    3. Initiated contact with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports.
    4. Performed administrative and clerical duties using Social Security software, databases, and programs.
    5. Welcomed every caller by greeting them over the telephone.
    6. Interviewed and provided beneficiaries, their representatives, and/or inquirers with the nature of their problems or questions.
    7. Provided beneficiaries with information, advice, or instructions about eligibility and benefits about retirement, survivors, disability, Medicare insurance programs, and SSI.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
M.S In Administration

Teleservice Representative Resume

Objective : Exceptionally detailed, organized and highly accurate business professional with a unique ability to successfully manage multiple projects simultaneously. To provide a unique experience to the community while simultaneously building friendships with outside community resources. Consistently leverage organizational capabilities to facilitate well-run and streamlined office operations.

Skills : Customer Service, Microsoft Office, Service Calls.

Description :

    1. Provided information and advice about specific retirement options and computes estimated monthly benefits payable at various ages.
    2. Assisted with applications, claims, overpayments, underpayments, appeals, and waivers.
    3. Made determination of eligibility and ineligibility including all possible exclusions to income and resources.
    4. Identified need for social services of people interviewed and refers them to appropriate private, non-profit or government organizations.
    5. Investigated case situations and reconcile discrepancies causing an interruption in the receipt of monthly benefits.
    6. Decided when critical payment system procedures should be used in sensitive or dire need situations.
    7. Established cooperative working relationships, and promoted pleasant and effective interactions with administrators, peers, and the public.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma in Paralegal

Teleservice Representative Resume

Headline : Possess over five years of customer service experience in various office settings. Able to multitask, as well as provide an efficient service to employer without much supervision. enjoy working with people and though have worked for many influential companies enjoy clerical work the most.

Skills : Customer Service, Sales, Telephone Calls.

Description :

    1. Answered incoming calls from claimants and agencies.
    2. Signed individuals up for retirement benefits along with Medicare Part A and Part B.
    3. Assisted in Extra Help eligibility for prescription drug coverage.
    4. Investigated non-receipt payment issues.
    5. Communicated with local field offices in regard to status of payment for individuals.
    6. Responsible for Faxing of documentation for verification of benefits.
    7. Took inbound and outbound calls for various companies and parties.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Diploma in Management

Teleservice Representative Resume

Objective : Over 7 years of experience as Teleservice Representative responsible for receiving inbound calls, emails & chats, and troubleshooting customer issues with the goal of utilizing available tools to provide single call resolution and maintaining the utmost in customer satisfaction. 

Skills : Microsoft Office, Scheduling Appointments, Customer Service.

Description :

    1. Responsible for assisting customers with card purchases and reward redemption.
    2. Exceeded customer service objects and therefore, promoted into premium customer handling.
    3. Developed job aids and procedures to enhance the customer experience.
    4. Handled escalations and resolved customer issues.
    5. Conducted surveys also collecting donations through credit cards for anyone willing to donate.
    6. Helped make secretary and phone skills excellent and also customer service skills.
    7. Documented patient medical information in Epic, according to the established workflow.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
B.S in Paralegal

Teleservice Representative II Resume

Objective : Quick learner and self-motivated individual with adept skill in customer service and interpersonal who possesses 4 years of auditing, case management, and quality insurance.

Skills : Microsoft Office, Medical Terminology, Medical Records.

Description :

    1. Responsible for booking flights for British Airways, taking payments, advising of itinerary changes, arrival/departure times.
    2. Assessed customers in finding the appropriate plan.
    3. Trained in various programs to ensure quality service to customers.
    4. Used call center computers automatic dialers to make phone calls to individuals to remind them to vote in the upcoming presidential election.
    5. Provided outstanding customer service to assist members in selecting appointments.
    6. Responded to issues such as service inquiries, problem resolution, and retaining accounts.
    7. Relayed information in a concise and clear manner.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Diploma in Management

Teleservice Representative Resume

Objective : More than 5years of highly praised performance in key customer service and support roles. Expert in customer care/communications, problem-solving, relationship building, user training & support, and high-volume of call centers (handling an average of 450-500 calls/internet inquires daily). 

Skills : Account Management, Service Calls, Outbound Calls.

Description :

    1. Handled inbound telephone volume calls.
    2. Made and canceled appointments.
    3. Provided information to patients.
    4. Transferred calls to advise nurse when appropriate.
    5. Intaken information from members. Composed messages for providers.
    6. Recorded instructions from providers in PARRS.
    7. Updated member demographics.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Entry Level
Education
Education
High School Diploma

Teleservice Representative Resume

Summary : More than 10 years' successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. 

Skills : Computer, Telecommunications, Housekeeping, Warehouse, Microsoft.

Description :

    1. Made commission off sales.
    2. Received inbound calls from customers within the company & take catalog orders.
    3. Trained experience One Promotion Two raises within six months Skills Used Customer service Willingness to learn.
    4. Built customer relationships and loyalty.
    5. Quickly researched and investigated issues that concern a customer.
    6. Prepared daily, weekly, and monthly reports for senior managers.
    7. Responsible to adapt tone, language, and style for different customers and situations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelors Of Business

Teleservice Representative Resume

Summary : Motivated, well organized and detailed-orientated professional with excellent communication, interpersonal skills and customer-service skills. Possess the ability to learn quickly, multi-task, and work independently as appropriate. proficient in Microsoft Office, and other computer programs. Have outstanding interpersonal skills, team player with the ability to anticipate needs and priorities in a fast-paced environment.

Skills : Detailed oriented, Excellent customer service, Management.

Description :

    1. Managed a high volume inbound patient phone line, averaging over 100 calls per day.
    2. Assisted members with accessing care by scheduling medical appointments, providing laboratory results, locating urgent care and emergency care centers, sending electronic messages through Epic to medical center staff, and facilitating RN medical advice calls.
    3. Managed an inbound physician phone line, assisting Kaiser Permanente providers with scheduling primary care, urgent care, and specialty care appointments, and coordinating and documenting patient care.
    4. Prioritized members' symptoms, using Appointments and Advice Call Center (AACC) procedures, to determine the initial patient treatment plan.
    5. Provided members with information about the location of medical centers, medical procedure preparation, and how to access pharmacy, dental, travel/visiting member, and vision benefits.
    6. Assisted commercial and Medicare members with understanding their health plan benefits, selecting primary care providers, and providing new members with medical record numbers, as needed.
    7. Updated members' addresses, medical center, or other demographic information, complying with Kaiser Permanente and HIPAA privacy regulations.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Early Childhood Education